Johana Petit-Frere
Bromley,Kent
Summary
Senior Quality Executive experienced in governance and quality assurance within Higher Education. Delivered effective support to senior-level committees and led institution-wide review processes, including Policy Review Cycle and Annual Monitoring and Evaluation Reports. Skilled in managing complex committee processes, producing accurate minutes, tracking actions and supporting senior stakeholders through effective governance arrangements. Committed to enhancing administrative processes and providing meticulous support to senior stakeholders.
Overview
1
1
Certification
7
7
years of post-secondary education
9
9
years of professional experience
Work history
Senior Quality Executive
Bloomsbury Institute
London
2025.03 - Current
- Led institution-wide AMER, ACER and MMR processes ensuring completion within timescales.
- Supported quality assurance activities in line with institutional regulations and external regulatory requirements.
- Managed governance records and document repositories ensuring version control and audit compliance.
- Coordinated committee cycles, managing agendas and collating papers for timely circulation.
- Maintained committee action trackers and proactively monitored progress against deadlines.
- Produced high-quality minutes accurately capturing discussions, decisions and actions.
- Coordinated annual committee schedules and governance timelines across multiple workstreams.
- Collaborated across departments to ensure effective delivery of governance priorities.
- Liaised with senior stakeholders including Heads of Department, Academic Principal and Course Leaders.
- Provided guidance and support to Course Leaders and Module Leaders during annual monitoring and review activities.
- Provided secretariat support for multiple institutional committees including senior leadership committees.
Quality Executive
Bloomsbury Institute
London
2022.09 - 2025.03
- Facilitated programme approval processes to ensure compliance with organisational standards.
- Coordinated committee administration and governance activities to ensure compliance and effective decision-making.
- Assisted in developing policy review schedules and governance processes to enhance organisational alignment and oversight.
- Compiled and organised documentation and meeting papers to facilitate informed discussions and efficient meetings.
- Maintained accurate records and documentation.
Receptionist
Bellegrove Dental Surgery
Bellegrove
2021.01 - 2022.01
- Greeted patients upon arrival and answered phone inquiries to provide excellent customer service.
- Scheduled and cancelled patient appointments at reception to ensure efficient patient flow.
- Completed insurance forms and dental billing records to ensure accurate processing and timely reimbursements.
- Managed office inventory and supplies to maintain optimal stock levels and support uninterrupted operations.
Peer Advisors
Bloomsbury Institute
London
2021.01 - 2022.01
- Acted as the primary contact for students on campus and online, providing information and support.
- Collaborated with staff and Guild Manager to address student enquiries, ensuring timely support.
- Attending and contributing at Peer Advisor meetings and events such as student representation and business society leaders' meetings.
- Coordinated social media content and engagement for Gala Night mini-project, enhancing event visibility.
Customer Team Member
Co-op
2021.01 - 2022.01
- Guided shoppers in product selection and provided tailored customer service.
- Managed cash operations and reconciled daily revenues post-shift.
- Delivered stock replenishment to ensure shelves remained fully stocked. and organising shelves and stock.
Peer Advisors
Bloomsbury Institute
London
2020.01 - 2021.01
- Acted as point of contact for students via Teams and Virtual Reception, facilitating prompt responses to inquiries.
- Collaborated with staff and Guild Manager to address student enquiries, enhancing support services.
- Participated in Peer Advisors' meetings and events, contributing to discussions on student wellbeing and disciplinary initiatives.
- Managed mini projects by overseeing tasks and coordinating with team members.
Sales Advisors
H&M
Bromley
2018.01 - 2021.01
- Provided excellent customer service by handling returns of merchandise and having a great knowledge of products.
- Utilised communication skills to inform customers about promotions, product advice, and policies.
- Supported visual merchandising by effectively displaying promotional items and collections in-store and in windows.
- Led training and mentoring of new team members on best practices for returns and health and safety.
Sales Assistant
WHSmith
Gatwick Airport
2019.01 - 2020.01
- Managed daily operations of the store and used product knowledge to assist customers in finding products.
- Processed customer payments, returns, refunds, and exchanges efficiently on tills.
- Communicated promotions and sales to customers, enhancing their shopping experience and supporting store revenue.
- Maintained store appearance and organised back stock for optimal customer experience.
Education
BA - Business Management
University of Northampton
London 2018.10 - 2022.07
Bachelor - Fashion Design
LISAA
Paris, France 2016.09 - 2017.05
Baccalaureate - Fashion and Clothes
Frederic Bartholdi College
France 2013.10 - 2016.04
Skills
- Regulatory compliance
- Risk assessment
- Documentation review
- Process improvement
- Stakeholder management
- Microsoft Office
- SharePoint
- Teams
- Organisation and prioritisation
- Attention to detail
- Communication
- Relationship management
- Agenda management
- Minute taking
Certification
- EdX
- Terraform (due for renew)
LANGUAGES
French (Native)
English (Fluent)
VOLUNTEER
Bloomsbury Institute (Law Clinics), Student Assistant, 2022, 2022, Manage correspondence by e-mails and letters., Create and update clients database with clients personal documents., Arranging meetings/ appointments., Attending workshop when requested.
Affiliations
- Supporting local communities by volunteer at church
- Enjoying reading self-development and short stories books.
- Learning new languages
Timeline
Senior Quality Executive
Bloomsbury Institute
2025.03 - Current
Quality Executive
Bloomsbury Institute
2022.09 - 2025.03
Receptionist
Bellegrove Dental Surgery
2021.01 - 2022.01
Peer Advisors
Bloomsbury Institute
2021.01 - 2022.01
Customer Team Member
Co-op
2021.01 - 2022.01
Peer Advisors
Bloomsbury Institute
2020.01 - 2021.01
Sales Assistant
WHSmith
2019.01 - 2020.01
BA - Business Management
University of Northampton
2018.10 - 2022.07
Sales Advisors
H&M
2018.01 - 2021.01
Bachelor - Fashion Design
LISAA
2016.09 - 2017.05
Baccalaureate - Fashion and Clothes
Frederic Bartholdi College
2013.10 - 2016.04