Johan Mankuzhiyil
Ipswich,Suffolk
Summary
Incredibly motivated individual with a good academic background who thrives under pressure and is self-critical of any shortcomings. Committed customer success executive with growing experience in the renewable energy industry. Gathered, recorded, and processed information accurately and efficiently for reliable billing/pricing management. Built positive relationships with customers and colleagues to ensure effective customer service. Organised and dependable candidate successful at managing multiple priorities with a positive attitude whilst being willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Success Executive
SmartestEnergy
Ipswich, Suffolk
08.2023 - Current
- Delivered comprehensive and consistent customer service.
- Responded to customer queries and provided excellent customer service whist managing 120+ customer portfolio.
- Evaluated and escalated complex issues quickly to supervisors to avoid lost revenue.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Attended meetings with Account mangers and clients to discuss complex issues.
- Multi skilled individual in Pricing, Onboarding and Billing.
- Experienced in using processing systems such as Salesforce, Smartbeat, ERS, Zenbi, SAP, Workday and Horizon
Insurance Claims Handler
Reed Employment - WNS Assistance
Ipswich , Suffolk
09.2021 - 07.2023
- Facilitated smooth running of department by constantly maintaining up to date records on all customer claims and queries.
- Consistently offered accurate, concise information to customers and stakeholders for clear, open communication.
- Manged over 60 customer calls per day.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Experienced in using processing systems such as Claimonix, CFX and Pro claim
Sortation Associate
Amazon
Ipswich, Suffolk
07.2021 - 08.2021
- Worked night shifts 40 hours weekly.
- Performed thorough inspections of incoming and outgoing shipments to guarantee compliance with strict quality standards.
- Consistently achieved 300 -400 picking targets through diligent work ethic and dedication to stowing.
Warehouse Operative
DHL Tradeteam
Ipswich, Suffolk
07.2020 - 08.2020
- Effectively operated equipment to load and unload vehicles, practising safe and secure loading methods to avoid damage.
- Accurately picked, packed and dispatched 80+ orders onto pallets in time for loading.
- Performed all duties safely and efficiently, in line with safety rules for best working practices.
- Loaded beer kegs and other beverages onto trucks.
Shell Cashier
Shell
Woodbridge, Suffolk
07.2019 - 08.2019
- Adeptly handling money and operating cash registers with proficiency during high-volume shopping times.
- Responsibility for selling fuel, car-related items, groceries and offering information to customers whilst maintaining professional and courteous service at all times.
- Worked closely with supervisor to solve problems and handle customer concerns.
Support Worker (Older Adults in Care)
Sue Ryder The Chantry Neurological Centre
Ipswich, Suffolk
01.2018 - 03.2018
- Supported service users diagnosed with dementia to feel part of the community and empowered to do activities without needing assistance.
- Provided support in social, physical and emotional areas to assist the service users wellbeing.
- Provided patients with opportunities for social activities to maintain well-rounded care offerings and enhance mental wellbeing.
Teaching Assistant in Primary Schools
St Mathews CEVAP Primary school
Ipswich, Suffolk
10.2017 - 12.2017
- Organised classroom materials to help teachers prepare for daily instruction and activities.
- Supported student learning objectives through personalised and small group assistance including listening to the children read.
- Oversaw students in the classroom, halls and playground.
- Cultivated close relationships with children, teaching staff and parents, working collaboratively to achieve success across all areas of education.
Learning Disability Support Assistant
Leading Lives
Ipswich, Suffolk
01.2017 - 03.2017
- Helped social workers build, coordinate and lead programmes supporting individuals with Down Syndrome and other disabilities.
- Formed a healthy relationship with all service users and gained their trust in order to effectively assist them with their activities.
- Promoted independence throughout their tasks to help grow self-esteem and confidence for the service users.
Education
Bachelor of Science - Psychology
University of East Anglia
GCSE -
St Alban's Catholic High School
Further Education - BTEC Level 3 Extended Diploma in Health and Social Care
Suffolk One Sixth Form College
07.
Skills
- Self-motivated
- Team leadership
- Customer Service
- Strong verbal communication
- Team player
- Problem-solving
- Team collaboration
- Strategic Planning
- Use of Excel
- Fluent in Malayalam
Affiliations
- Cricket
- Football
- Badminton
- E-Sports Racing
Accomplishments
- Martial Arts
- School Captain in Cricket
- Founder of United Racing League and other E sports leagues
- Regional and National winner in performing arts
Timeline
Customer Success Executive
SmartestEnergy
08.2023 - Current
Insurance Claims Handler
Reed Employment - WNS Assistance
09.2021 - 07.2023
Sortation Associate
Amazon
07.2021 - 08.2021
Warehouse Operative
DHL Tradeteam
07.2020 - 08.2020
Shell Cashier
Shell
07.2019 - 08.2019
Support Worker (Older Adults in Care)
Sue Ryder The Chantry Neurological Centre
01.2018 - 03.2018
Teaching Assistant in Primary Schools
St Mathews CEVAP Primary school
10.2017 - 12.2017
Learning Disability Support Assistant
Leading Lives
01.2017 - 03.2017
Bachelor of Science - Psychology
University of East Anglia
GCSE -
St Alban's Catholic High School
Further Education - BTEC Level 3 Extended Diploma in Health and Social Care
Suffolk One Sixth Form College
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