Johan den Heijer

Work history

Mitie Landscapes

08.2022 - Current

Operational responsible for the landscaping services for Mitie Landscapes working for Governmental and MOD contracts
Overseeing the scheduling of general service visits on automated systems
Implementing and maintaining Health and Safety processes / Safe working
Organising quotation and project work
Safety, Quality and site Audit reviews to monitor and maintain clients expectations regarding ground maintenance as carried out by Mitie Landscapes Operatives.
Guaranteed site welfare conditions met HSE guidelines to promote compliance.
Reported on site costs and quality and quantity of project output.
Led and motivated multiple on-site teams to achieve project deliverables.
Recruited, developed and motivated new hires, expertly building and managing dedicated team of 22 staff.
Led teams in providing customer-focused, cost-effective, and efficient service to clientele.
Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
Offered knowledge of soft and hard services to guide decision-making.
Built and sustained strong professional relationships with key stakeholders.

Scottish Government

Aberdare, Rhondda Cynon Taf

11.2013 - 08.2022

Supervised daily operations, acting as point of contact for any queries or obstacles.
Oversaw facility maintenance and allocated needed resources to meet standards.
Noted employee absences and grievances, and improved team development and performance with right training.
Strategically scheduled and managed 9 staff members, maintaining high-performing business operations.
Established and communication daily priorities to guide team activities.
Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Carried out day-to-day duties accurately and efficiently.
Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
Used Microsoft Word and other software tools to create documents and clear communications.

FDIS

09.2021 - 03.2022

Area lead for the FDIS mobilisation contract Area 4
Leading the TIGER team to a successful mobilisation of Tupe staff over on to Mitie
Training and advise role for the TIGER team and Tupe staff to ensure a seamless integration to the Mitie processes and procedures
Training requirement of the new Mitie staff
Roadshows to new Mitie and DIO staff to establish Mitie’s core values
Contact for DIO (FDIS) staff during the transgression to lead and attend client meetings.

Mitie IFM

11.2013 - 01.2016

Liaise between the head of facilities Scottish Government and the Mitie Business partners and monitor the service provided and establish consistent service to the contract
Audit of Business partners and delivered services
Quality control on the in- and output specifications as set by the client on which SFG20 guidance is followed.