JOGI BABU GEORGE
Basildon,UK
Summary
Accomplished professional with extensive expertise in operations management and site coordination, demonstrating proficiency in risk assessment, sustainability practices implementation, and crisis handling. Adept at fostering effective professional relationships through exceptional interpersonal communication and proactive leadership. Skilled in contract negotiation, logistics coordination, and regulatory compliance, with a strong focus on health and safety regulations. Committed to enhancing operational strategy and performance monitoring while ensuring customer satisfaction through superior customer relationship management. Career goals include advancing operational support capabilities to drive organisational success.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work history
Site Administrator
Arriva London
Grays, Barking, UK
2024.02 - 2026.06
- Managed site communications, records, and reports for day-to-day handovers.
- Maintained daily-operation databases for accurate information and quick access.
- Handled general administrative tasks to support site activities.
- Processed paper work for the SO/M and updated records accordingly.
- Handled garage enquiries, including lost property, with documented outcomes.
- Investigated customer complaints and completed assessments and related reports.
- Maintained TracerIT licence bureau database for licence traceability.
- Completed licence and DCPc checks and updated compliance records.
- Maintained filing systems that enabled fast retrieval of vital documents.
- Managed customer complaints effectively, raising satisfaction levels during investigations.
- Managed office supplies to keep daily administration running smoothly.
- Captured meeting minutes and distributed them to core staff.
- Organised site inspections with strict adherence to quality standards.
- Managed office supplies, resulting in smooth administrative functions.
- Handled customer complaints effectively which increased satisfaction levels.
- Maintained filing system, ensuring easy access to vital company documents.
Bus Driver
Arriva London
Grays, UK
2023.04 - 2024.01
- Worked as Bus Driver in Arriva London Grays Garage From June 2023 to January 2024
- Kept accurate logs of trips, ensuring compliance with regulations.
- Followed company policies strictly, upholding professional standards at all times.
- Used defensive driving techniques for minimising potential accidents.
- Navigated different routes efficiently to reach destinations on time.
- Maintained cleanliness in the bus through regular checks and cleaning.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Ensured passenger safety by adhering to all traffic regulations.
- Promoted good behaviour amongst passengers with clear communication of rules.
- Covered weekend shifts to optimise service levels.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Announced upcoming stops and potential route delays to passengers.
- Operated vehicles with strict attention to road laws.
General Administrator
Chillfrost LTD
London, UK
2022.10 - 2023.02
- Provide administrative support to the staff, managing day to day communications, letter and documents.
- Provide adequate support to the sales team for the bringing sales.
- Dealing with day to day operations and warehouse management.
- Purchasing items as per the requirements of the engineering team for completing the projects.
- Assisting CEO in executing the projects and preparing work schedule to complete the work on time.
- Performed the role of HR Manager for appointment of staffs and their pay role scheduling.
- Developed new working atmosphere in company
- Executed Health and Safety policy among the staffs
- Developed new system for stock management
- Introduced biometric attendance system for the staff
- Managed daily schedules for senior executives to optimise their time management.
- Fostered a positive work environment to boost staff morale and productivity.
- Streamlined administrative processes with implementation of new software systems.
- Launched an effective filing system, enhancing document retrieval process.
- Enhanced workflow transparency with regular progress reports and updates.
- Ensured prompt delivery of documents for improved communication flow.
- Handled payroll duties, ensuring timely payment of salaries.
- Devised strategies that improved overall organisational effectiveness within the office setting.
- Delivered high-quality customer service by professionally addressing inquiries and resolving issues.
- Scheduled appointments, improving rapport between company and clients.
- Provided seamless office operations by coordinating meetings, managing databases and handling correspondence.
- Offered comprehensive support during auditing processes to ensure compliance with regulations.
- Developed efficient workflows, promoting productivity amongst team members.
- Assisted in budget preparation, ensuring fiscal discipline within the department.
- Supervised office maintenance tasks, resulting in a clean and conducive workplace environment.
- Coordinated travel arrangements to facilitate smooth business trips for executives.
- Facilitated training sessions for all new hires, fostering quicker integration into the team.
- Implemented health and safety protocols to maintain a safe working environment.
- Improved automation possibilities for managing client correspondence, record tracking and data communications.
- Mitigated financial discrepancies by accurately managing banking transactions, financial records, accounts payable and accounts receivable.
- Limited financial discrepancies through accurate coordination of accounts payable and accounts receivable.
- Managed budgets effectively, tracking costs and expenses against plans to remain within financial constraints.
- Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
- Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees.
- Used outstanding troubleshooting skills to identify group programme issues and facilitate streamlined resolutions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Negotiated with vendors and service providers to control corporate expenditures.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Drove company mission and values, representing organisation at meetings and industry events.
- Directed administrative team in high-quality clerical service delivery.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Scheduled meetings and travel arrangements to support C-level executives.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Created and submitted progress reports to upper management.
- Updated office management on team's activities and progress at weekly meetings.
- Oversaw inventory of office supplies, minimising shortages at crucial times.
Customer Service Advisor
Global Exchange Ltd
London, UK
2020.01 - 2022.09
- Provided end-to-end currency buying and selling for global exchange services.
- Managed cash stock and executed international transactions with regulatory compliance focus.
- Coordinated with head office on regulatory updates, procedures, and staff training.
- Handled complaints and expanded customer base through active issue resolution.
- Supported back office and frontline teams through daily leadership and guidance.
- Prepared suspicious activity reports for MoneyGram, Western Union, Ria, and others.
- Grew customer base by increasing 5% through consistently strong service.
- Evaluated company financial stability using CreditSafe and GBG tools.
- Investigated fraudulent activity and produced full reports for escalation.
- Reviewed and opened or closed accounts with AML/KYC/CFT compliance.
- Assessed alerted payments for money-laundering risk indicators daily.
- Checked source-of-income documents for high-volume transaction customers.
- Processed daily receipts via MSB software and allocated funds correctly.
- Reconciled daily cashbook records using MS Excel for accuracy.
- Verified transactions and completed reporting using Payex and Tibco Jasper.
- Maintained clear communications with clients and relevant agents.
- Resolved customer queries and complaints using documented processes.
- Delivered onboarding training for new staff and reinforced standards.
- Handled high volume of daily calls to speed resolution.
- Logged customer complaints accurately and expedited corrective actions effectively.
- Improved customer satisfaction by addressing queries and complaints promptly.
- Provided friendly, knowledgeable service and support for positive feedback.
- Investigated customer issues to reach acceptable outcomes and stop recurrence.
- Offered prompt solutions to maintain customer satisfaction.
- Managed complex customer issues to successful resolution.
- Handled high volume of calls daily for faster issue resolution.
- Streamlined responses to emails, improved response time significantly.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Operations Manager
Hybrid Trading Contracting & Services WLL
Doha, Qatar
2018.09 - 2019.08
- Verified firm orders by sending cover confirmation notes to contractors and sub-contractors.
- Answered questions about received work orders from individuals and corporate companies.
- Maintained strong long-term relationships by preparing contracts consistently for contractors.
- Coordinated contract preparations with corporate companies to start work smoothly.
- Collaborated with finance to execute agreed work on schedule.
- Planned work-site activities with finance to meet agreed timelines.
- Introduced new work policy and time management to curb losses.
- Implemented time management rules to reduce unnecessary spending of revenue.
- Introduced new systems to improve worker morale and output.
- Applied new worker-support systems to raise morale and productivity.
- Provided accurate complete information using approved methods and tools.
- Used correct tools to deliver valid complete information reliably.
- Handled complaints with timely alternatives and follow-up action.
- Resolved complaints within time limits and followed up for closure.
- Reduced overhead costs through efficient resource allocation and budget control.
- Managed budgets and assigned resources to lower overhead costs.
- Negotiated supplier contracts to procure resources at cost-effective rates.
- Agreed supplier terms to secure cost-effective procurement of resources.
- Identified bottlenecks and implemented solutions to increase productivity.
- Removed workflow bottlenecks by implementing fixes that boosted output.
- Managed vendor relationships to secure timely delivery of services.
- Coordinated with vendors to maintain timely service delivery.
- Optimised workflow procedures using strategic planning and team coordination.
- Planned work with teams to improve workflow procedures and handovers.
- Liaised with stakeholders to support transparent communication and better decisions.
- Provided transparent updates to stakeholders to improve decision making.
- Led administrative staff to keep daily operations running smoothly.
- Managed daily administration duties to maintain smooth office operations.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Led teams to achieve business objectives on time and within budget constraints.
- Monitored health and safety measures for guaranteed compliance.
Industrial Relationships Manager
Safety Catch Safety Training & Consulting PVT LTD
Kochi, India
2017.10 - 2018.08
- Delivered safety training across Mumbai Metro Rail projects for multiple contractors.
- Ran training orientation meetings with management representatives for course introductions.
- Built corporate relationships to help meet defined client requirements.
- Resolved complex problems and adjusted to system-wide technical changes in offices.
- Secured long-term HSE training agreements with corporate partners.
- Collected feedback from attendees and client management to judge training quality.
- Enforced safety regulations to reduce workplace accidents and unsafe practices.
- Coordinated cross-department collaboration to improve workflow across office operations.
- Cultivated strong relationships with clients to secure repeat business.
- Led and managed administrative staff to maintain smooth daily operations.
English Language Trainer
Higher Institute of Industrial Technology
Dammam, KSA
2015.09 - 2017.03
- Delivered English training for adult learners starting at beginner level.
- Experimented with multiple approaches to make language understanding easier.
- Created English lesson plans aligned to national curriculum requirements.
- Maintained classroom discipline through consistent routines and clear expectations.
- Created a lively, motivating classroom atmosphere for frequent participation.
- Adjusted teaching methods to suit varied learning abilities for every student.
- Nurtured critical thinking and problem-solving via thought-provoking language activities.
- Kept accurate progress records for each learner up to date.
- Facilitated group discussions to deepen language immersion experience.
- Supported a positive learning environment using strong classroom management skills.
- Maintained up-to-date records of each student's progress.
- Led group discussions for enhanced language immersion experience.
- Worked closely with colleagues in creating a cohesive cross-curricular approach.
Office Manager
Malabar District Council of Assemblies of God
Calicut, India
2013.05 - 2014.03
- Coordinating district officials to carry out church upliftment and growth plans.
- Organising timely support for workers to keep work moving smoothly.
- Supporting superintendent with administration duties and daily documentation tasks.
- Recording minutes by attending administrative council meetings and noting key decisions.
- Coordinating ministerial staff appointment calendars with daily office activity schedules.
- Coordinating communication with local people and managing office follow-ups.
- Maintaining smooth day-to-day operations through close oversight of office tasks.
Office Manager
Nandanam Builders & Developers Pvt Ltd
, India
2007.06 - 2013.04
- Assisted managing director in executing projects and planning work schedules on time.
- Managed HR manager duties for staff appointments, pay roles, and scheduling.
- Prepared day-to-day work reports and updated service paperwork regularly.
- Assigned staff to job sites according to daily requirements.
- Prepared documents for government permissions and liaised during submission processes.
- Performed other assigned duties to support office priorities.
- Handled incoming calls and inquiries from prospective customers and clients.
- Resolved customer disputes and supported service follow-ups.
- Captured customer information accurately and maintained consistent details in records.
- Created and maintained service reports for ongoing customer cases.
- Oversaw smooth day-to-day office operations through diligent task monitoring.
- Negotiated vendor contracts to secure cost-effective services and supplies.
- Streamlined invoice processing procedures to support smoother financial operations.
- Maintained company records in line with legal requirements and audits.
- Implemented new filing systems to improve data retrieval speed.
- Used Microsoft Excel to manage spreadsheets and produce metric reports.
- Coordinated office workflow and introduced improvements for efficiency and productivity.
- Greeted and directed incoming visitors to reduce wait times and improve satisfaction.
- Updated office management on team activities and progress at weekly meetings.
- Instructed employees on company policies to maximise compliance and consistency.
- Oversaw recruitment for clerical, accounting, and operations team roles.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Coordinated team meetings for effective communication and project alignment.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Updated office management on team's activities and progress at weekly meetings.
Education
Bachelor of Arts - ENGLISH LANGUAGE AND LITERATURE
KERALA UNIVERSITY
THIRUVANANTHAPURAMDiploma of Higher Education - FIRE& SAFETY ENGINEERING
INDIAN TECHNICAL EDUCATION COUNCIL
KOTTAYAM 2004.06 - 2005.03
NVQ Level 2 - SAFETY
Institution of Occupational Safety and Health (IOSH)
UNITED KINGDOM 2026.06 - 2026.06
Skills
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Site coordination
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Accepting responsibility
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Multitasking efficiency
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Operations management
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Database management
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Customer Service
-
Team Leadership
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Interpersonal communication
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Time organization
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Effective Professional Relationship
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Ms Office
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Proactive Leadership
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Risk assessment and mitigation
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Sustainability practices implementation
-
Crisis handling
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Operational strategy
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Health and Safety regulations
-
Customer relationship management
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Contract negotiation
-
Logistics coordination
-
Performance monitoring
-
Public relations strategies
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Time efficiency
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Health and Safety Compliance
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Microsoft Office Suite
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Operational support
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Regulatory compliance
Websites, Portfolios, Profiles
linkedin.com/in/jogi-babu-george-46585a100/
Affiliations
- reading
- writing
- Travelling
- Cooking
Languages
English
Upper intermediate
Hindi
Intermediate
Arabic
Beginner
Malayalam
Native
Tamil
Fluent
Timeline
NVQ Level 2 - SAFETY
Institution of Occupational Safety and Health (IOSH)
2026.06 - 2026.06
Site Administrator
Arriva London
2024.02 - 2026.06
Bus Driver
Arriva London
2023.04 - 2024.01
General Administrator
Chillfrost LTD
2022.10 - 2023.02
Customer Service Advisor
Global Exchange Ltd
2020.01 - 2022.09
Operations Manager
Hybrid Trading Contracting & Services WLL
2018.09 - 2019.08
Industrial Relationships Manager
Safety Catch Safety Training & Consulting PVT LTD
2017.10 - 2018.08
English Language Trainer
Higher Institute of Industrial Technology
2015.09 - 2017.03
Office Manager
Malabar District Council of Assemblies of God
2013.05 - 2014.03
Office Manager
Nandanam Builders & Developers Pvt Ltd
2007.06 - 2013.04
Diploma of Higher Education - FIRE& SAFETY ENGINEERING
INDIAN TECHNICAL EDUCATION COUNCIL
2004.06 - 2005.03
Bachelor of Arts - ENGLISH LANGUAGE AND LITERATURE
KERALA UNIVERSITY