Joey Joseph
London,Greater London
Summary
Bringing extensive expertise in telecommunications at TelcoSwitch Limited encompassing Porting, Project Management, Customer Services, Technical Support, SIP provisions, Broadband, and fault diagnosis
Recognised for adeptly managing complex porting procedures, executing projects seamlessly, and providing exceptional technical and customer-centric support.
Hardworking and passionate job seeker with organisational skills eager to secure entry-level Support position. Ready to help team achieve company goals.
My commitment extends beyond resolving immediate issues; I aim to build lasting relationships with customers, earning their trust and fostering goodwill. Recognised for maintaining a high level of service and reliability, evident in positive online reviews.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Support Engineer
TelcoSwitch Limited
Guildford, Surrey
08.2023 - Current
- Integral in handling diverse technical inquiries, fault resolutions, and provisioning queries.
- Proficiently manage pre-complaint scenarios, diffusing tense situations, and providing effective solutions to avert escalations.
- Guiding customers through self-service portals, and CRM integrations. Skilled in supporting products like Atmos CallCabinet and CallSwitchOne, offering seamless experiences and resolving queries promptly.
- Analysed support tickets, identifying recurring problems for permanent resolution.
- Held training sessions for end-users to enhance overall technical proficiency.
- Onboarded new support team members to share processes and technical insights.
- Coordinated with third-party vendors to resolve technical issues beyond the internal scope.
Project Manager
TelcoSwitch Limited
London, East Finchley
08.2021 - 07.2023
- Proficiently execute projects for direct customers and channel partners, engaging clients in discussions regarding phone installation procedures, system configurations.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Meticulously document project specifics on Google Drive, ensuring transparent communication and alignment of client requirements.
- Conducting comprehensive customer training sessions. On-site installations coupled with proactive troubleshooting to ensure optimal system functionality.
- Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.
Porting Engineer
TelcoSwitch Limited
London, East Finchley
09.2020 - 08.2021
- Mastering the intricacies of number porting, I meticulously oversee and manage transfer requests.
- Proficient in handling multifaceted port orders, liaising with multiple Carriers, obtaining LOA's, and managing Pre-Order Validation forms for seamless transitions.
- In instances of rejection, I guide customers to rectify information discrepancies, efficiently resubmitting port orders to losing providers
Education
GCSEs - English
Wentworth Tutorial College
09.2017 - 07.2018
GCSEs - Business
Barnet College
North London 09.2017 - 07.2018
GCSEs - Maths
Wentworth Tutorial College
London 09.2017 - 07.2018
GCSEs - Information and Creative Technology
Hasmonean High School for Boys
09.2015 - 07.2016
GCSEs - Creative Media Production
Hasmonean High School for Boys
London 09.2015 - 07.2016
Skills
- Zendesk
- Salesforce
- VOIPMonitor
- IP Phone maintenance
- On Site and Remote Installation
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Support Engineer
TelcoSwitch Limited
08.2023 - Current
Project Manager
TelcoSwitch Limited
08.2021 - 07.2023
Porting Engineer
TelcoSwitch Limited
09.2020 - 08.2021
GCSEs - English
Wentworth Tutorial College
09.2017 - 07.2018
GCSEs - Business
Barnet College
09.2017 - 07.2018
GCSEs - Maths
Wentworth Tutorial College
09.2017 - 07.2018
GCSEs - Information and Creative Technology
Hasmonean High School for Boys
09.2015 - 07.2016
GCSEs - Creative Media Production
Hasmonean High School for Boys
09.2015 - 07.2016
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