Summary
Work history
Education
Skills
Languages
Affiliations
Timeline
ProjectManager

Joe Scott

Stockton

Summary

Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.

Organised and proactive, able to manage tasks with precision and prioritisation. Demonstrates excellent communication skills and proficiency in Microsoft Office, supporting smooth office operations. Eager to bring dedication and reliability to a working environment.

Creative Website Designer with skills for bringing digital visions to life. Specialised in crafting user-friendly designs that enhance user experience and engagement. Successfully transformed a client brief into successful websites, driving increased traffic and customer satisfaction.

Work history

Website designer

Teesside Leaflets
Stockton-on-Tees
09.2024 - Current
  • Created and currently maintain website
  • Integrated links and contact details into website designs
  • Optimised business presence on Google Maps and Google Search
  • Developed and implemented advertising and SEO for website
  • Streamlined website navigation to improve ease of access for users
  • Translated design concepts into responsive and user-friendly web interfaces
  • Worked closely with the business to design website
  • Regularly update and add info

Website

https://www.teessideleaflets.com/

Reference

Adam Hobson- 07305662485

Customer assistant

Marks & Spencer
Stockton-on-Tees
11.2024 - 01.2025
  • Operated tills and assisted customers with sales, refunds, and exchanges
  • Supported customers with self-checkout tills and resolved technical issues
  • Worked as a sales representative, where I tidied and restocked the store, whilst being there for customers who need help or directions
  • Managed stockroom inventory and cleanliness, whilst organising new deliveries and unused stock
  • Worked in the food hall when asked, where I was stocking shelves with food and helping customers
  • Facilitated efficient Click & Collect order retrieval

Reference

Anthony Poad-Powell- 17716670@marks-and-spencer.com

Administrative assistant

Prime UK Solutions (contracting company)
Stockton-on-Tees
06.2023 - 09.2023
  • Used software such as excel to organise and manage client data
  • Contacted and chased up clients when needed, via text, email, or phone call
  • Shadowed staff during contracting service processes
  • General office housekeeping tasks
  • VAT checks on companies
  • Data management
  • Helped customers through computer processes

Education

A-Levels - Media Studies

Stockton Sixth Form College
Stockton-on-Tees
09.2023 -

BTEC - Business Studies

Stockton Sixth Form College
Stockton-on-Tees
09.2023 -

BTEC - Information Technology

Stockton Sixth Form College
Stockton-on-Tees
09.2023 -

GCSEs - English Literature / Language

All Saints Academy
Stockton-on-Tees
09.2018 - 06.2023

GCSEs - Biology / Chemistry / Physics (Triple, Higher)

All Saints Academy
Stockton-on-Tees
09.2018 - 06.2023

GCSEs - Mathematics (Higher)

All Saints Academy
Stockton-on-Tees
09.2018 - 06.2023

GCSEs - Engineering

All Saints Academy
Stockton-on-Tees
09.2020 - 06.2023

GCSEs - Creative iMedia

All Saints Academy
Stockton-on-Tees
09.2020 - 06.2023

Skills

  • Customer Service
  • Computer skills
  • Software usage
  • Till experience
  • Retail experience
  • POS systems
  • Confident speaker
  • Calm under pressure
  • Physical stamina
  • Data interpretation
  • Telephone etiquette
  • Email etiquette
  • Refund and exchange processing
  • Website design and management
  • Advertising and SEO
  • Browser business management

Languages

English
Proficient (C2)
Norwegian
Intermediate

Affiliations

  • Sports
  • Socialising
  • Computer usage

Timeline

Customer assistant

Marks & Spencer
11.2024 - 01.2025

Website designer

Teesside Leaflets
09.2024 - Current

A-Levels - Media Studies

Stockton Sixth Form College
09.2023 -

BTEC - Business Studies

Stockton Sixth Form College
09.2023 -

BTEC - Information Technology

Stockton Sixth Form College
09.2023 -

Administrative assistant

Prime UK Solutions (contracting company)
06.2023 - 09.2023

GCSEs - Engineering

All Saints Academy
09.2020 - 06.2023

GCSEs - Creative iMedia

All Saints Academy
09.2020 - 06.2023

GCSEs - English Literature / Language

All Saints Academy
09.2018 - 06.2023

GCSEs - Biology / Chemistry / Physics (Triple, Higher)

All Saints Academy
09.2018 - 06.2023

GCSEs - Mathematics (Higher)

All Saints Academy
09.2018 - 06.2023
Joe Scott