Joe Sumner
Summary
I am an enthusiastic, hardworking, and highly motivated individual with a proven track record of being fully committed in my previous & current roles. Having worked in Customer Services, Manufacturing, Management and Sales positions over the last 14 years, I have gained extensive experience of working with people at all levels and have faced many challenges of which I have dealt with & learned from. I am now looking for a position whereby I can show my full potential and continue my career progression.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Maintenance Planner
Kimberley Clark
03.2022 - Current
- Working closely with the production planner and Asset Team Leaders to ensure that maintenance plans and machine running time was allocated with no crossover
- Planning the workload ahead of time and scheduling work for the technicians and apprentices
- Evaluating failed parts and deciding if they have met the trigger threshold and need a 4-step problem solve
- Reporting outstanding work and jobs raised/closed on a weekly basis to ensure that we are meeting our targets and keeping workload at an acceptable amount.
- Implemented a digital system for tracking maintenance activities, enhancing transparency and accountability amongst staff members.
- Led multi-skilled maintenance team of 5 people to operate efficiently within manufacturing facilities for 3 years.
- Liaised with suppliers to secure best prices for spare parts without compromising quality.
- Conducted regular meetings with the management team to discuss progress and setbacks in the department's operations.
- Maintained an organised inventory of spare parts for immediate repairs.
- Monitored team's progress to ensure adherence to set schedules and budgets.
- Streamlined processes to improve overall operational efficiency.
- Acted as first point of call for escalation of both mechanical and electrical faults.
- Secured uninterrupted workflow through efficient resource allocation and task prioritisation.
- Utilised technical knowledge to troubleshoot complex machinery problems quickly and efficiently.
Process Operator
Kimberley Clark
10.2019 - 03.2022
- Fixing machinery if it were to break down and then maintain to limit further breakdowns
- Quality Checking the product at various stages of the line and regularly to ensure compliance
- Operating an indoor crane to put product on to the line
- Maintaining and cleaning the line to a 5s standard
- Fully conversant with lean manufacturing focusing on 5S housekeeping standards, problem solving to direct cause and root cause and TPM standards (Total Productive Maintenance)
- Tested products to achieve full conformance with company standards.
- Optimised line performance through collaboration and problem solving.
- Facilitated effective communication between shift teams for seamless handovers.
Customer Development Manager
Let Alliance
07.2016 - 10.2019
- Successfully managing 300 Companies and building a rapport to ensure that clients have a key point of contact for any queries on our products and services
- Writing up weekly reports on my activity and sales opportunities and feeding this back to the directors
- Working closely with the project team carrying out extensive tests on our system and processes in relation to products and feeding this information back
- Improved customer satisfaction with proactive problem solving and timely communication.
- Built strong relationships to improve client retention rates.
Customer Services & Sales Coordinator
Chemiclean Ltd
01.2016 - 07.2016
Trainee Manager
Evolve Worldwide
09.2015 - 01.2016
North West Sales Executive
HS Jackson's & Sons Ltd
11.2011 - 08.2015
Education
Foundation Degree in Engineering -
The Open University
Milton Keynes 10.2020 -
NVQ Level 3 - Customer Services
The Knowledge Academy
07.2015 - 08.2015
A-Levels -
Bishop Heber High School
MalpasGCSEs -
Bishop Heber High School
MalpasSkills
- Interpersonal Skills
- Communication Skills
- Problem Solving
- Target Driven
- Analytical Skill
- Technical Skills
- Computer Skills
- Leadership
- Time Management
- Flexible
- Excel proficiency
- Root Cause Analysis
- Project scheduling
- Data collection
- Process optimisation
Affiliations
- I enjoy playing Warhammer, specifically playing Age of Sigmar and spending time with my family. Outside of that I have a keen interest in technology and like to keep up to date on recent technology news through sites such as Tech-radar and the BBC technology news section.
Certification
Full Driving License
Fork Lift License (In house with current employer)
Timeline
Maintenance Planner
Kimberley Clark
03.2022 - Current
Foundation Degree in Engineering -
The Open University
10.2020 -
Process Operator
Kimberley Clark
10.2019 - 03.2022
Customer Development Manager
Let Alliance
07.2016 - 10.2019
Customer Services & Sales Coordinator
Chemiclean Ltd
01.2016 - 07.2016
Trainee Manager
Evolve Worldwide
09.2015 - 01.2016
NVQ Level 3 - Customer Services
The Knowledge Academy
07.2015 - 08.2015
North West Sales Executive
HS Jackson's & Sons Ltd
11.2011 - 08.2015
A-Levels -
Bishop Heber High School
GCSEs -
Bishop Heber High School
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