Joely Richardson

As a Travel Advisor at Jet2 Holidays I deliver VIP Customer Service to both Jet2 Holidays and Jet2.com passengers. Working on both the sales line and pre travel services my role includes :

• Assist customers in searching for and booking their ideal holidays, offering personalized advice on destinations, accommodations, and travel packages.
• Provide expert guidance on travel regulations, insurance options, and additional services such to enhance the customer experience.
• Resolve customer concerns and complaints professionally and efficiently, always striving to exceed expectations.
• Maintain a comprehensive understanding of the latest travel trends and company promotions to provide accurate, up-to-date recommendations.
• Amend customer holidays this could be anything from amending the date, departure airport or duration.

I handle difficult conversations and complaint resolution with empathy and professionalism, always aiming to turn challenging situations into positive outcomes while maintaining a high standard of customer service, Each month, I work diligently towards achieving my personal conversion and retail targets, consistently striving to meet and exceed set goals through proactive customer engagement and expert holiday recommendations.

As a Recruitment Consultant at Office Angels, my role involves sourcing, screening and recruiting candidates for various positions. I use my communication and interpersonal skills to build strong relationships with candidates and my clients providing exceptional customer service throughout the recruitment process. My multitasking abilities allow me to manage the end to end recruitment process including collaborating interviews and collaborating with hiring managers to understand their professional needs. In my role at Office Angels I also did the following :

• Tailored CVs of registered candidates according to specific job requirements before sending them over to clients.
• Formulated effective job descriptions for various roles across industries and posting online on all major job boards and company website.
• Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
• Handled high-volume recruitments during peak seasons without compromising on quality of hire.
• Helping with the HR side of the role ensuring both the client and candidate are ready for their first day ensuring they have all they need such as log in details and dealing with payroll.
• Kept abreast with latest trends in the recruitment industry by attending relevant seminars and trainings.
• Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
• Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.

Working within the heart of Jet, The operational control centre where I was responsible for continuously monitoring all Jet2 Cabin Crew and Flight Deck's rosters are in accordance with EASA, The Civil Aviation Authority, Flight time limitations and company regulations.

Myself and the team would ensure all the crew rosters are legal while ensuring we achieve optimum utilization of manpower to cover the companies busy flying program whilst taking phone calls for sickness, crewing the flight and then calling crew out on standby.

The Crew Control Department is a very fast paced and challenging environment where no two days are the same, we also work alongside the Operations team, Cabin crew management, Crew planning & Crew training as well as actioning any requests by our Pilots or Crew members.

Working as a Bridal Consultant providing excellent customer service to all my brides and their entourage. In this role I was promoted to Senior Bridal Consultant after being with the company only 4 months. My Key responsibilities included :

• Keyholder
• Supporting the Bride in selecting a dress using my expertise based of the brides information.
• Demonstrated expert knowledge about various fabric types, helping brides understand their options better.
• Offered expert advice on accessories to complement chosen bridal gowns for a complete look.
• Maintained organised showroom, ensuring easy access to stock and neat presentation.
• Scheduled appointments efficiently, maximising daily client interactions whilst minimising wait times.
• Identified discrepancies in stocks through regular inventory management.
• Packed and wrapped gifts with decorative details to match customer preferences.

In this role I completed an intense 6 week training course where I had to pass every exam with a minimum of 85%, after successful completion of my training course I was a fully fledged cabin crew member trained on all Virgin Atlantic's aircraft including the iconic 747!

• Performed pre-flight and post-flight checks of the cabin ensuring all safety and security protocols were met.
• Assisted in the preparation of the cabin for take off and landing.
• Managed the food and beverage service onboard ensuring all passengers were met with a positive experience.
• Manged the onboarding process for passengers including assisting with ticketing, baggage and seating issues and requests.
• Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
• Kept up to date with the latest briefings and safety and security at all times.

My role as a Personal Travel Advisor was to assist customers with their flight and holiday bookings, Whilst providing excellent customer service ensuring a memorable experience for each customer.

• Created personalised trip recommendations based on individual preferences and interests, encouraging repeat business from satisfied customers.
• Maintained updated knowledge of travel regulations, visa requirements and local customs to provide accurate information.
• Managed all aspects of client's holiday bookings, leading to repeat business.
• Provided comprehensive destination knowledge, ensuring memorable holidays for clients.
• Built client trust, sharing destination knowledge and expertise from personal experiences and educational trips.

For some of my customers their holiday was once in a lifetime and I have shared many magical personal moments with customers, for example for one of my families I did a 'Disney Reveal' and out of my own pocket put together a Disney box of goodies with a Harry Potter letter letting the children know they was off to Disney and Universal.