Joely McIntyre
Hertfordshire
Summary
Fashion and design have always been a huge passion of mine, with a natural curiosity for creativity, visual detail, and the way design can tell a story. I have always had an eye for aesthetics, colour, and composition, which has been developed throughout my creative education and practical design experience. My background in design has given me the confidence to experiment with ideas, think creatively, and approach projects with both imagination and attention to detail.
Having recently graduated from university, I have developed strong organisational and time management skills through balancing multiple creative projects, deadlines, and commitments. My studies have taught me how to take an idea from the initial concept stage through to a finished outcome, while maintaining a high level of detail and quality while extra curriculars outside of my studies have taught me the importance of team communication. Being part of my university’s cheerleading team has played an important role in developing my teamwork and leadership skills. I supported the coaching of lower teams by helping to run training sessions and create choreography, which allowed me to work closely with others, share ideas, and contribute to a positive team environment. With a genuine passion for fashion, a strong creative eye, and the ability to work collaboratively and stay organised in a fast-paced environment, I believe my combination of design experience, enthusiasm, and willingness to learn would allow me to make valuable contributions to the team.
Overview
14
14
years of post-secondary education
4
4
years of professional experience
Work history
Customer Service Representative
Cineworld
Stevenage, Hertfordshire
2024.07 - Current
- Delivered excellent customer service by assisting customers with tickets, enquiries, and seating.
- Processed ticket and food and beverage sales accurately using the till system.
- Prepared and served food and drinks while maintaining high hygiene and food safety standards.
- Ensured cinema screens, foyers, and public areas were clean, tidy, and welcoming.
- Assisted with opening and closing procedures, including cash handling and stock replenishment.
- Resolved customer queries and complaints professionally to ensure a positive cinema experience.
- Worked effectively as part of a team in a fast-paced environment, particularly during busy screenings and peak periods.
- Maintained knowledge of current film schedules, promotions, and membership offers to assist customers.
Volunteer
Himmah
Nottingham
2024.10 - 2026.05
- Assisted with sorting, organising, and distributing food donations to individuals and families in need.
- Provided friendly and respectful support to service users, ensuring a welcoming and non-judgemental environment.
- Prepared and packed food parcels accurately based on individual and family requirements.
- Worked collaboratively with volunteers and staff to ensure the efficient day-to-day running of the food bank.
- Managed stock by checking, organising, and replenishing donated food items.
- Maintained high standards of hygiene, health and safety, and confidentiality while supporting the local community.
Summer camp counsellor
Camp Pontiac
Copake Lake, New York
2025.06 - 2025.08
- Supervised and cared for groups of children aged 14-16, ensuring their safety and wellbeing at all times.
- Planned and led engaging, team-building activities to encourage participation and personal development.
- Built positive relationships with campers, providing guidance, encouragement, and emotional support throughout the camp season.
- Managed daily schedules and ensured activities ran safely, efficiently, and on time.
- Resolved conflicts between campers calmly and fairly, using effective communication and problem-solving skills.
- Monitored camper behaviour and welfare, responding appropriately to medical, behavioural, or safeguarding concerns.
- Worked collaboratively with fellow counsellors and camp leadership to organise events, games, and evening programmes.
- Communicated effectively with staff and parents where required, providing updates on campers' wellbeing and progress.
- Adapted activities to suit different ages, abilities, and individual needs, ensuring every camper felt included.
- Demonstrated leadership, responsibility, and resilience while working in a fast-paced, demanding environment.
Customer service representative
Ansacom
Nottingham
2025.01 - 2025.06
- Handled a high volume of inbound calls on behalf of multiple clients, delivering a professional and efficient customer service experience.
- Acted as the first point of contact for solicitors, financial advisers, and other professional clients, ensuring enquiries were handled accurately and confidentially.
- Obtained and communicated accurate information while adhering to company procedures and data protection requirements.
- Directed callers to the appropriate departments or individuals, ensuring enquiries were resolved efficiently.
- Took detailed and accurate messages, ensuring all relevant information was recorded and passed on promptly.
- Managed calls with professionalism, empathy, and attention to detail, even during busy periods.
- Built strong relationships with clients by providing clear, courteous, and knowledgeable support over the telephone.
- Maintained accurate records of all customer interactions using internal systems and databases.
- Prioritised urgent enquiries and escalated calls where necessary to ensure timely resolution.
- Demonstrated excellent verbal communication skills when liaising with solicitors, financial advisers, and other external stakeholders.
- Worked to strict service level agreements (SLAs), maintaining high standards of accuracy and customer satisfaction.
- Adapted quickly to handling calls for a variety of businesses, learning different processes and requirements for each client.
- Remained calm and professional when dealing with complex or sensitive enquiries, delivering a positive customer experience.
Lead Production Designer
The Dance
Nottingham
2024.04 - 2024.05
- Sourced, organised, and styled all set dressing, furniture, and props to enhance the visual storytelling.
- Scouted, researched, and secured a suitable filming location that met the creative vision and production requirements.
- Worked closely with directors and the production team to ensure the set aligned with the project's artistic vision.
- Managed set preparation and dressing within project deadlines, demonstrating strong organisation, creativity, and attention to detail.
- Adapted designs and styling to meet production needs while working within available resources and budget constraints.
Customer service Representative
Canada Life
Potters Bar, Hertfordshire
2022.09 - 2023.09
- Managed the setup, registration, and administration of individual protection life insurance policies.
- Processed trust applications, ensuring life insurance policies were correctly placed into trust in line with company procedures.
- Carried out policy amendments, maintaining accurate client records and ensuring all changes were processed efficiently.
- Provided high-quality customer service by handling inbound telephone enquiries and resolving customer queries.
- Responded to customer and adviser emails, delivering clear and accurate information within service level agreements.
- Supported other departments by managing overflow phone calls and email enquiries, helping to maintain excellent customer service standards.
- Worked closely with the Isle of Man office to administer and manage offshore client accounts, ensuring effective communication between clients
- Maintained a high level of accuracy and attention to detail while processing sensitive financial and personal information.
- Collaborated with colleagues across multiple teams to ensure efficient workflow and timely completion of customer requests.
- Demonstrated strong knowledge of life insurance products, policy administration, and regulatory procedures.
Extra
Mammals
London
2022.06 - 2022.06
- Attended numerous costume fittings, contributing to period accuracy in historical films.
- Took direction from the production team and executed on-screen actions accurately and consistently across multiple takes.
- Selected to initiate the first on-screen action within the scene, demonstrating confidence and reliability under pressure.
- Worked professionally within a large cast and crew, adhering to filming schedules and production requirements.
- Maintained continuity and attention to detail to ensure consistency throughout filming.
Education
BA Honours degree in Design For Film and TV -
Nottingham Trent University
Nottingham 2023.09 - 2026.07
Foundation Diploma in Art and Design -
Hertford Regional College
Ware 2021.09 - 2022.06
A-Levels - Business Studies
Monks Walk School
Welwyn Garden City 2019.09 - 2021.06
A-Levels - Music
Monks Walk School
Welwyn Garden City, Hertfordshire 2019.09 - 2021.06
A-Levels - Psychology
Monks Walk School
Welwyn Garden City, Hertfordshire 2019.09 - 2021.06
GCSEs - Maths
Monks Walk School
Welwyn Garden City, Hertfordshire 2017.09 - 2019.06
GCSEs - English Literature
Monks Walk School
Welwyn Garden City 2017.09 - 2019.06
GCSEs - English Language
Monks Walk School
Welwyn Garden City, Hertfordshire 2017.09 - 2019.06
Skills
- Strong use of Adobe Creative Suite, including InDesign, Photoshop, and Illustrator, with experience creating digital and print-based designs
- Strong creative skills with experience in graphic design, set design, visual storytelling, and developing concepts from initial ideas to final outcomes
- Skilled in a range of traditional and digital techniques, including painting, hand-drawn illustration, fabric/textile work, oil painting, photography, and Canva
- Experienced using Vectorworks and Twinmotion for design development, spatial planning, and 3D visualisation
- Excellent eye for design, composition, colour, typography, and attention to detail
- Strong communication and collaboration skills gained through working with creative teams, clients, colleagues, and external stakeholders
- Highly organised and adaptable, with experience managing multiple projects, meeting deadlines, and working effectively in fast-paced environments
- Confident using digital systems and learning new software quickly, with strong problem-solving, research, and analytical skills
References
Rachel Fletcher - Line Manager at Ansacom
07554162357
Laila Linley - Assistant Cheer Coach
07555784267
Daniel Shaughnessy - Director of Finance at Canada Life
07795661487
Timeline
Summer camp counsellor
Camp Pontiac
2025.06 - 2025.08
Customer service representative
Ansacom
2025.01 - 2025.06
Volunteer
Himmah
2024.10 - 2026.05
Customer Service Representative
Cineworld
2024.07 - Current
Lead Production Designer
The Dance
2024.04 - 2024.05
BA Honours degree in Design For Film and TV -
Nottingham Trent University
2023.09 - 2026.07
Customer service Representative
Canada Life
2022.09 - 2023.09
Extra
Mammals
2022.06 - 2022.06
Foundation Diploma in Art and Design -
Hertford Regional College
2021.09 - 2022.06
A-Levels - Business Studies
Monks Walk School
2019.09 - 2021.06
A-Levels - Music
Monks Walk School
2019.09 - 2021.06
A-Levels - Psychology
Monks Walk School
2019.09 - 2021.06
GCSEs - Maths
Monks Walk School
2017.09 - 2019.06
GCSEs - English Literature
Monks Walk School
2017.09 - 2019.06
GCSEs - English Language
Monks Walk School
2017.09 - 2019.06