Summary
Overview
Work history
Education
Skills
Timeline
Generic

Joely Copson

Hinckley,Leicestershire

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support. Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs. Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines. Methodical [Job Title] with attention to detail and strong software skills. Experienced in office environments and adaptable to changing policies, procedures and requirements. Seeks opportunities to improve workflows and eliminate recurring problems. Hardworking [Job Title] brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organised confidently navigates new technologies and systems. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through many years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience

Work history

Administrative Assistant

Longhurst Group
Nuneaton, Warwickshire
08.2006 - 10.2023
  • Assisted the Director, 2 Service Business Managers, 7 Service Managers and helped over 130 staff members in all.
  • Lead in suppliing PPE during Covid.
  • Dealt in compiling and organising materials for meetings.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff or signposted.
  • Received, sorted and distributed incoming mail.
  • Kept and maintained accurate filing system for preservation of office information.
  • Provided printing, photocopying scanning support to colleagues.
  • Helped staff to maximise efficiency by providing clerical and secretarial support to a total of 130 staff members.
  • Contributed to harmonious and productive office environment by building positive relationships with coworkers.
  • Created and maintained logical and orderly digital filing system for impeccable record keeping.
  • Assisted with financial tracking and budget enforcement by approving financial expenditures.
  • Managed physical and digital correspondence while keeping information private and secure.
  • Acted as main contact for staff and clients.
  • Typed and proofread documents with zero errors.
  • Organised travel and accommodations arrangements within assigned budgets.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Established improved workflows to maximise communication and efficiency.
  • Prepared and distributed meticulous notes and high-quality reports within deadlines.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Organised tasks by level of urgency and importance to make best of use time and resources.
  • Took initiative to self-assign administrative tasks in line with company policy to maximise impact.

Clerical Administrator

Coventry City Council
Coventry, West Midlands
07.1998 - 07.2005
  • Assisted managers in compiling and organising materials for meetings.
  • Kept and maintained accurate filing system for preservation of office information.
  • Provided printing, photocopying scanning support to colleagues.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Organised travel and accommodations arrangements within assigned budgets.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Contributed to harmonious and productive office environment by building positive relationships with coworkers.
  • Prepared and distibuted meticulous notes and high-quality reports within deadlines.
  • Created and maintained logical and orderly digital filing system for impeccable record keeping.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Typed and proofread documents with zero errors.
  • Managed physical and digital correspondence while keeping information private and secure.

Education

GCSEs - English O Level Lit & Lang

Etone College
Nuneaton

GCSEs - Geography O Level

Etone Comprehensive
Nuneaton

NVQ Level 1 - Typewriting

North Warwickshire and Hinckley College
Nuneaton

NVQ Level 2 - Typewriting

North Warwickshire and Hinckley College
Nuneaton

NVQ Level 1 - Audio Transcription

North Warwickshire and Hinckley College
Nuneaton

NVQ Level 2 - Audio Transcription

North Warwickshire and Hinckley College
Nuneaton

NVQ Level 1 - Word Processing

North Warwickshire and Hinckley College
Nuneaton

NVQ Level 2 - Word Processing

North Warwickshire and Hinckley College
Nuneaton

NVQ Level 1 - Clait + Stage 1

Henley College Coventry
Coventry

NVQ Level 2 - IBT 2

Henley College Coventry
Coventry

NVQ Level 2 - Stress Management

Henley College Coventry
Coventry

GCSEs - Mathematics

Etone College
Nuneaton

GCSEs - Physics

Etone College
Nuneaton

In-house & External Training
Nuneaton, Warwickshire

Skills

  • Document retrieval
  • Results-orientated
  • Account balancing reconciliation
  • Answering incoming calls
  • Event planning and management
  • External communications
  • Optimising processes
  • Information security
  • Staff motivation
  • Excellent telephone and email etiquette
  • Inventory control
  • Cheque processing
  • Transmitting files
  • Record-keeping and bookkeeping
  • Medical terminology
  • Correspondence routing
  • Electronic file management
  • Meeting planning
  • Billing and coding
  • Scanning and laminating
  • Supervising clerical personnel
  • Proper payment verification
  • File and data retrieval systems
  • Travel arrangements
  • Report analysis
  • Self-directed
  • Contact list management
  • Invoicing and billing
  • File archive administration
  • Dedicated team player
  • eFileCabinet
  • Strong problem solver
  • Purchase order creation
  • Credit checks
  • Accounting support
  • Attendance records preparation
  • Problem resolution
  • Data entry
  • Database organisation
  • Routing packages
  • Organising packages
  • Inventory systems
  • Event planning
  • Excel database maintenance
  • Procedure improvement
  • Travel arrangements and claims
  • Detail-orientated
  • Sorting packages
  • Protecting information
  • Processing records destruction
  • Microsoft Office
  • Diary management
  • Transporting files
  • Sorting mail
  • Microsoft Outlook
  • Professional and mature
  • Resolving errors
  • Documenting patient information
  • Schedule management
  • Sensitive material handling
  • Stationery control
  • Knowledge of [Software]

Timeline

Administrative Assistant

Longhurst Group
08.2006 - 10.2023

Clerical Administrator

Coventry City Council
07.1998 - 07.2005

GCSEs - English O Level Lit & Lang

Etone College

GCSEs - Geography O Level

Etone Comprehensive

NVQ Level 1 - Typewriting

North Warwickshire and Hinckley College

NVQ Level 2 - Typewriting

North Warwickshire and Hinckley College

NVQ Level 1 - Audio Transcription

North Warwickshire and Hinckley College

NVQ Level 2 - Audio Transcription

North Warwickshire and Hinckley College

NVQ Level 1 - Word Processing

North Warwickshire and Hinckley College

NVQ Level 2 - Word Processing

North Warwickshire and Hinckley College

NVQ Level 1 - Clait + Stage 1

Henley College Coventry

NVQ Level 2 - IBT 2

Henley College Coventry

NVQ Level 2 - Stress Management

Henley College Coventry

GCSEs - Mathematics

Etone College

GCSEs - Physics

Etone College

In-house & External Training
Joely Copson