Joelle Hamilton

I achieved lots of great things in my role with co-op; in my last review I scored exceeding for my accomplishments in 2022 and I have also in the last 5 years worked on some personal goals such as buying a house and getting married.

I am a very committed individual with a real focus on quality of work. I am easy to get along with, I treat everybody with respect and develop relationships with my peers whilst holding myself to a high level of professionalism.

I am ready for my next adventure and challenge and hope you will consider me for your post.

I am a proven manager with over 9 years of Retail Management experience. In my last 8 years at Coop I managed a variety of stores, ranging from 15 to 50 colleagues, using my knowledge to develop store teams and in that improve performance, customer loyalty and profitability.

In my current role as a Product Specialist at LawWare, I primarily focus on Project Management, where I oversee the end-to-end client onboarding process for our software. Working within a collaborative team, I manage individual projects, ensuring seamless execution and successful client transitions. I leverage my strong communication and organisational skills to co-ordinate efforts across teams, meet project deadlines, and deliver high-quality results, all while maintaining a smooth and efficient onboarding experience for clients.

In the year between those roles, I had been working as an Assistant in a Firm of Solicitors which has helped widen my knowledge and experience in the world of work. Through this role I had been assisting the cashroom with managing client's ledgers and the firms accounts; and I have gained some knowledge in Executry administration.

I am a very motivated individual and am always striving to achieve over and above what is expected. I am a strong leader and engage with the teams I work with to inspire them to work together to ensure all targets are met and delivered consistently.

In my last 12 months at Coop I was working within the wider area of 20 stores to control payroll costs and I was responsible for ensuring the region hit their payroll budget. I was also tasked with increasing the area Talkback engagement score by creating a presentation which highlighted how I had increased engagement within my store team and communicated this to my peers enabling them to create more positive communication channels within their own teams.