Joelieh Mogol
Coventry,England
Summary
Highly skilled professional with extensive expertise in public service interpreting, telephonic and video remote interpreting, and consecutive interpretation across healthcare, legal, and business sectors. Demonstrates advanced proficiency in medical terminology, technical translation, and financial statements translation, ensuring accuracy and confidentiality in sensitive communications. Adept at patient record maintenance, data entry, and applicant tracking with a strong orientation towards patient service and communication sensitivity. Possesses a deep understanding of healthcare systems, litigation processes, immigration tribunals, and police interviews. Career focus includes leveraging diplomatic communication skills to facilitate seamless interactions while maintaining confidentiality assurance in diverse professional environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Telephone interpreter
Migrant Help
City of London
11.2022 - Current
- Stayed abreast of industry terminology for proficient interpretation across various sectors leading to increased client retention rate.
- Maintained confidentiality at all times whilst handling sensitive information, thus building trust with clients and colleagues alike.
- Provided instantaneous interpretations during emergency situations, ensuring swift assistance and care provision.
- Streamlined customer interactions by promptly translating their queries into the desired language over the phone.
- Prepared for each call diligently to offer accurate translations resulting in effective communication.
- Ensured clarity of information with meticulous attention to detail during interpretation tasks.
- Exhibited outstanding listening skills while interpreting conversations; improved accuracy of translation.
- Mitigated potential misunderstandings on important calls by delivering precise and clear interpretations.
- Accurately translated technical jargon during support calls; ensured better customer understanding and resolution of issues.
- Adhered strictly to ethical guidelines when performing interpretation tasks, upholding professional standards at all times.
- Balanced speed and precision effectively in high-pressure scenarios; provided reliable interpreter service under tight deadlines.
- Maintained cultural sensitivity when conveying messages; promoted mutual respect and understanding among callers.
- Managed conversational flow without dominating or intruding.
- Interpreted Tagalog language for one-on-one conversations and group presentations.
- Maintained excellent client confidentiality during Tagalog translation services.
- Proofread translated texts to meet interpretation quality standards.
- Preserved meaning, intention and context of original speech and texts.
Education
Diploma of Higher Education - Business Education
Divine Word College
Calapan City, Philippines 06.1998 - 04.2000
Skills
- Advanced vocabulary knowledge
- Diplomatic communication
- Patience mastery
- Confidentiality assurance
- Video remote interpreting
- Medical document understanding
- Communication sensitivity
- Healthcare systems understanding
- Telephonic interpreting
- Data entry proficiency
- Patient service orientation
- Technical translation
- Patient record maintenance
- Consecutive interpretation
- Medical terminology knowledge
- Computer literate
- Written and verbal communication
- Police and probation service interviews
- Business negotiations
- Immigration tribunals
- People Management
- Applicant tracking
- Public service interpreting
- Litigation process awareness
- Financial statements translation
- Medical record translation
Timeline
Telephone interpreter
Migrant Help
11.2022 - Current
Diploma of Higher Education - Business Education
Divine Word College
06.1998 - 04.2000
Similar Profiles
Kitzia Burgos-WrightKitzia Burgos-Wright
Home Study and Post Release Level 2 Case Manager at Endeavors Migrant Family ServicesHome Study and Post Release Level 2 Case Manager at Endeavors Migrant Family Services
Syed MushtaqSyed Mushtaq
Resettlement Regional manager UKRS at Refugee and Migrant CentreResettlement Regional manager UKRS at Refugee and Migrant Centre
Maaz HaiderMaaz Haider
Clinic Volunteer at EU Strengthened Migrant Health Center No. 3Clinic Volunteer at EU Strengthened Migrant Health Center No. 3
Byron GranthamByron Grantham
Cashier at lucky star chineseCashier at lucky star chinese
Jiyaa BaglaJiyaa Bagla
Campaign Intern at Global Wellness FoundationCampaign Intern at Global Wellness Foundation