Joel Waweru

• Greeted customers and assisted them in finding products, providing excellent customer service.
• Operated cash registers, handled cash transactions, and processed payments accurately.
• Stocked shelves, maintained cleanliness of the store, and ensured products were well-displayed.
• Answered customer inquiries, resolved complaints promptly, and ensured customer satisfaction.
• Collaborated with team members to achieve store targets and deliver exceptional shopping experiences.
• Multi-tasked to keep customer service levels at optimal capacity at peak times.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

• Planned and executed a variety of events, including corporate meetings, conferences, and social gatherings.
• Coordinated logistics, such as venue selection, catering, transportation, and audiovisual equipment.
• Managed event budgets, negotiated contracts with vendors, and ensured events were delivered within budget.
• Collaborated with internal teams and external stakeholders to ensure seamless execution of events.
• Conducted post-event evaluations and gathered feedback to continuously improve event experiences.
• Consulted with clients to gather information and discuss event vision.
• Explained event packages, options and prices clearly to customers.
• Generated reports to evaluate KPIs, event logistics and financial data to inform future event strategies.
• Managed large-scale events from initial planning to successful completion.

• Developed and executed digital marketing strategies to increase brand visibility and drive traffic to online platforms.
• Managed social media channels, including content creation, community engagement, and performance tracking.
• Oversaw email marketing campaigns, optimizing for lead generation and conversion.
• Conducted market research and analysis to identify trends and opportunities for growth.
• Collaborated with cross-functional teams to ensure alignment of marketing efforts with business objectives.
• Supported front-line sales teams with well-coordinated administrative operations.
• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
• Developed and implemented public relations strategies to enhance brand reputation and visibility.
• Cultivated relationships with media contacts, influencers, and key stakeholders to secure positive coverage.
• Organized press events, product launches, and media interviews to generate publicity.
• Monitored media coverage and sentiment, providing insights and recommendations for reputation management.
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• Communicated courteously with customers by telephone and email.
• Created and submitted progress reports to upper management.
• Monitored business and process metrics to measure and manage customer service effectiveness.
• Exceeded performance targets by 30% through effective reviewing of resource and workload.
• Improved customer service experiences to facilitate organic growth and loyalty.
• Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
• Communicated policy changes and business priorities to streamline office team tasks.
• Investigated customer issues to find acceptable conclusion and prevent recurrence.
• Diagnosed and communicated technical problems to customers at appropriate level of understanding.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.

• Provided excellent customer service by assisting patrons with inquiries, ticket purchases, and seating arrangements.
• Handled cash transactions accurately and efficiently at the box office and concessions stand.
• Maintained cleanliness and organization of lobby, theaters, and restrooms to enhance the customer experience.
• Addressed and resolved customer complaints and concerns in a professional and timely manner.

Box Office Attendant

• Prepared and served a variety of concession items, including popcorn, beverages, and snacks.
• Operated concession equipment such as popcorn poppers, soda fountains, and hot dog warmers.
• Maintained cleanliness and sanitation standards in the concession area, including food handling and storage.
• Upsold concession items and promoted combo deals to enhance sales and profitability.

Usher:

• Welcomed patrons to the theater, scanned tickets, and directed them to their seats.
• Monitored auditoriums during screenings to ensure compliance with safety regulations and theater policies.
• Assisted with crowd control, line management, and emergency evacuations as needed.
• Conducted theater checks to ensure proper functioning of audiovisual equipment and seating arrangements.