MICHAEL R. PATIL
Liverpool,Merseyside
Summary
Dedicated professional with a strong background in customer service excellence, sales support, and client interaction. Demonstrates expertise in healthcare support and personal care, as well as warehouse operations and stock handling. Proven ability to lead teams effectively, manage payroll, and ensure accurate reporting. Proficient in MS Office and basic IT support, with a commitment to moving and handling safety. Known for effective communication, problem-solving skills, adaptability, teamwork, punctuality, and reliability.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work history
Warehouse Operator
Home Bargains
Liverpool, Merseyside
2025.10 - 2025.12
- Picking and packing stock accurately for dispatch.
- Following all health & safety regulations and warehouse procedures.
- Maintaining stock levels and supporting overall warehouse workflow.
- Working efficiently in a fast-paced, high-demand environment.
- Operated warehouse machinery to facilitate the efficient movement of goods.
- Coordinated inventory management processes to ensure accurate stock levels.
- Conducted regular inspections of equipment to maintain safety and operational standards.
- Implemented organisation systems for storage areas to maximise space utilisation.
Support Worker
Paterson Healthcare
Oxford, Oxfordshire
2012.01 - 2014.01
- Delivered personal support across various care settings to enhance client well-being.
- Monitored individual well-being and promoted social engagement among clients.
- Assisted with daily living activities, fostering independence in clients.
- Provided emotional support and companionship to improve mental health outcomes.
- Coordinated care plans with healthcare professionals for comprehensive service delivery.
- Maintained accurate records of client progress and interventions to ensure continuity of care.
- Facilitated effective communication with clients and families to address concerns.
- Organised recreational activities to enhance social interaction and quality of life.
Support Worker
Freemantle Residential Home
Marlow, Buckinghamshire
2010.01 - 2012.01
- Developed individual care plans in collaboration with healthcare professionals to meet specific needs.
- Monitored and documented clients' progress, reporting significant changes to relevant team members.
- Encouraged independence while supporting daily living tasks for residents.
- Facilitated social and recreational activities to enhance engagement and mental wellbeing.
- Trained and mentored new staff, sharing best practices for client care.
- Actively listened to client concerns, fostering a comforting environment.
- Provided direct support to residents with varying care needs, ensuring high-quality assistance.
- Contributed feedback on patient progress, leading to adjustments in personalised care plans.
Bank Relief Support Worker
Fremantle Trust
Aylesbury
2010.01 - 2011.01
- Provided essential care across residential services with flexibility and professionalism.
- Maintained high standards of reliability while supporting banking staff in daily operations.
- Collaborated with team members to implement service enhancements and optimise processes.
- Fostered strong client relationships, enhancing loyalty and encouraging repeat business.
- Adapted to various roles within the team, demonstrating commitment to quality service.
- Increased competence in personal care tasks, including bathing and dressing.
Support Worker / Desk Care Coordinator & IT Technician
Leonard Cheshire Disability
Slough, Buckinghamshire
2006.01 - 2009.03
- Managed rotas, payroll transactions, and CM2000 service monitoring for operational efficiency.
- Liaised with Social Services, Care Managers, and staff teams to coordinate care services.
- Provided personal care and activity support to clients, ensuring high-quality service delivery.
- Handled on-call duties, staff scheduling, and crisis cover to maintain service continuity.
- Conducted assessments, supervision, and care plan updates for comprehensive client support.
- Delivered IT support by troubleshooting hardware and software issues across departments.
- Assisted in training new staff on care protocols and technology systems for effective onboarding.
- Developed electronic records to ensure accurate documentation of client interactions and service updates.
Support Worker
Prime Time Care Agency
Slough
2007.01 - 2008.01
- Delivered personal care support across residential and nursing homes, ensuring dignity and respect for all clients.
- Collaborated with healthcare professionals to develop tailored care plans for individual needs.
- Monitored clients' physical and emotional health, reporting changes to appropriate team members.
- Maintained high standards of professional and compassionate care in all interactions.
Bank Support Worker
National Society for Epilepsy
Gerrards Cross
2006.01 - 2007.01
- Supported individuals with epilepsy and learning disabilities.
- Assisted with meals, mobility, and computer-based activities.
- Encouraged independence and confidence in daily routines.
Care Assistant
Lady Astor Court (Burnham House Care Centre)
Slough, Buckinghamshire
2005.01 - 2006.06
- Delivered personal care, including feeding, bathing, and mobility support.
- Supported elderly residents with dementia and mental health challenges.
- Promoted dignity and independence while enhancing wellbeing.
- Collaborated with healthcare professionals to establish personalised care plans.
- Maintained cleanliness and organisation for hygiene and safety.
- Assisted residents with daily living activities to improve comfort.
- Respected privacy and dignity during provision of care services.
- Followed strict dietary plans tailored for improved health outcomes.
Customer Service Representative
Tesco
Slough, Buckinghamshire
2004.01 - 2005.01
- Delivered exceptional customer support across tills and shop floor.
- Handled transactions with accuracy and professionalism.
- Provided friendly service in high-volume retail environment.
- Managed high-volume customer interactions efficiently through various communication channels.
- Resolved customer inquiries and complaints to improve satisfaction.
- Collaborated with team members to streamline processes and enhance service delivery.
- Educated customers on products, promoting informed purchasing decisions.
- Trained new staff on customer service protocols and company policies for compliance.
Education
NVQ Level 2 - Health & Social Care
Lady Astor Court
Slough 2009.09 - 2010.07
Diploma - Computer Applications – MS Office, MCSD
India Indian MS
Kolhapur, India /1998 - /1999
Bachelor of Commerce - B.Com
D.R.K. College of Commerce
Kolhapur, India /1995 - /1998
Skills
- Customer service excellence
- Sales support and client interaction
- Healthcare support and personal care
- Warehouse operations and stock handling
- Team leadership and staff coordination
- Payroll management and reporting
- IT skills: MS Office and basic support
- Moving and handling safety
- Effective communication and problem-solving
- Adaptability and teamwork
- Punctuality and reliability
HOBBIES & INTERESTS
Reading, Internet & Technology, Music, Travel, Football
Languages
English
Advanced
Marathi
Native
Hindi
Fluent
References
References available upon request.
PROFESSIONAL TRAINING
- Moving & Handling
- Fire Safety
- POVA
- COSHH
- Epilepsy Training
- Elderly Abuse & Protection
- First Aid
- Blind Association Basic (BAB)
- Supervision Skills
PERSONAL ATTRIBUTES
- Ambitious and hardworking
- Positive attitude and excellent problem-solving skills
- Strong teamwork and motivation of others
- Calm, professional, and reliable in all situations
Timeline
Warehouse Operator
Home Bargains
2025.10 - 2025.12
Support Worker
Paterson Healthcare
2012.01 - 2014.01
Support Worker
Freemantle Residential Home
2010.01 - 2012.01
Bank Relief Support Worker
Fremantle Trust
2010.01 - 2011.01
NVQ Level 2 - Health & Social Care
Lady Astor Court
2009.09 - 2010.07
Support Worker
Prime Time Care Agency
2007.01 - 2008.01
Support Worker / Desk Care Coordinator & IT Technician
Leonard Cheshire Disability
2006.01 - 2009.03
Bank Support Worker
National Society for Epilepsy
2006.01 - 2007.01
Care Assistant
Lady Astor Court (Burnham House Care Centre)
2005.01 - 2006.06
Customer Service Representative
Tesco
2004.01 - 2005.01
Diploma - Computer Applications – MS Office, MCSD
India Indian MS
/1998 - /1999
Bachelor of Commerce - B.Com
D.R.K. College of Commerce
/1995 - /1998