Joel Naylor

I have worked both part-time and full-time at David Barnes Dry Cleaners throughout my four years of college. Now that I have completed my studies, I am seeking full-time employment. During my time at the dry cleaners, I was regularly involved in problem-solving while assisting customers, both in person and over the phone. With over a year of customer service experience, I have handled a variety of customer queries and complaints, always striving to deliver the best possible solutions. I take pride in maintaining a calm, professional approach and in ensuring customer satisfaction. In addition to front-of-house duties, I played an active role in managing the company's social media presence. This included updating content, creating posts, and ensuring emails and communications were accurate and timely. Through this, I gained valuable office experience, particularly in email correspondence and liaising with other companies.