Summary
Overview
Work history
Education
Skills
Timeline
Hi, I’m

Joel Murphy

Lisburn,Mid and East Antrim
Joel Murphy

Summary

My upbringing and experiences have honed my personal skills, enhancing my ability to communicate with clear reasoning, solve problems efficiently, and maintain a strong determination to achieve goals. Additionally, my role as a steward has deepened my understanding of customer care and hospitality, giving me a refined focus and clearer insight into the nuances of service. My deep passion for music, combined with my academic background in business and marketing, has enriched my understanding and expertise in both fields, allowing me to carry out my own work on both while still studying, which has massively benefited my ability to work in both environments.

Overview

3
years of professional experience
3
years of post-secondary education

Work history

Alpha security
Newcastle upon Tyne, Tyne and Wear

Steward
09.2023 - Current

Job overview

  • I worked at both St James Park Stadium in Newcastle and The Stadium of Light in Sunderland.
  • I checked visitor bags for disallowed and dangerous items.
  • Controlled access to property at set points and managed queues.
  • Managed crowds and coordinated directional movements to maintain overall safety.
  • Ensured that all fans were safe when inside the ground and prevented any anti-social behaviour from taking place.
  • Assisted anyone who needed help locating their seat or had any other queries.

Wineflair
Lisburn, Mid and East Antrim

Sales assistant
06.2022 - Current

Job overview

  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Received and processed product returns.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Dealt with unruly customers in a professional manner to de-stress tense situations.

Terra Travel
Craigavon, Armagh City Banbridge and Craigavon

Administrative assistant
07.2023 - 08.2024

Job overview

  • Kept and maintained an accurate filing system for the preservation of office information.
  • Provided printing, photocopying, and scanning support to colleagues.
  • Managed physical and digital correspondence while keeping information private and secure.

Bondelivery
Lisburn, Mid and East Antrim

Warehouse worker
05.2021 - 08.2024

Job overview

  • Picked and despatched high-volume orders accurately.
  • Accurately staged and sorted products for loading, improving timely dispatch processes.
  • Loaded packaged goods on to trucks for shipping.

Studio Nightclub
Newcastle upon Tyne, Tyne and Wear

Club promoter
03.2022 - 04.2022

Job overview

  • Maintained positive and approachable demeanor, fostering friendly and inviting atmosphere.
  • Implemented targeted advertising strategies to increase brand awareness and sales.
  • Captured customer feedback and relayed insights to marketing and sales teams.

Education

Northumbria University
Newcastle upon Tyne

Bachelor of Arts from Business and Marketing
09.2021

Friends school lisburn
Lisburn

A-Levels from Business Studies, Economics and History
09.2014 - 05.2021

Skills

  • Ability to store, sort, manipulate and analyse statistical data

(IBM SPSS and Microsoft Excel)

  • Strong knowledge of social media marketing strategies and E-commerce trends through course literature and external reading
  • Demonstrated excellent teamwork and consistent communication in group projects within my degree
  • Content design (Adobe Express)

Timeline

Steward

Alpha security
09.2023 - Current

Administrative assistant

Terra Travel
07.2023 - 08.2024

Sales assistant

Wineflair
06.2022 - Current

Club promoter

Studio Nightclub
03.2022 - 04.2022

Northumbria University

Bachelor of Arts from Business and Marketing
09.2021

Warehouse worker

Bondelivery
05.2021 - 08.2024

Friends school lisburn

A-Levels from Business Studies, Economics and History
09.2014 - 05.2021
Joel Murphy