Joel Monachan
Wythernshawe,Manchester
Summary
Highly skilled student with extensive expertise in financial management, accounting, and customer service. Demonstrates exceptional communication skills, attention to detail, and strong organisational abilities. Proficient in financial reporting, cash flow management. Adept at problem-solving and prioritising tasks to ensure efficient operations. Committed to delivering outstanding customer care and fostering teamwork. Career goal includes leveraging financial analytics and personal taxation knowledge to drive business success. Currently pursuing ACCA at London School of Business and finance which will allow to become a fully qualified Charted accountant.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Clinical Support Officer
NHS Foundation Trust
Manchester, Lancashire
12.2024 - Current
- Consistently arrived at work on time and ready to start immediately.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Complete training on how to use EMIS
- Being able to adapt to how different patients interact and how we should interact with them.
- Doing weekly admin work
- Working in 6 different community NHS clinics allowing us to be able to adapt to different environments and how to things in different clinics.
- Prioritised tasks for timely completion of projects.
- Monitored office inventory supplies, re-ordering for service provisions.
- Handled confidential documents with utmost care; ensured data security at all times.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Conducted calls professionally and politely to maintain excellent service standards.
- Resolved customer complaints swiftly to maintain positive reputation.
Promotional Staff
World Duty Free Group
Manchester
07.2023 - 09.2023
- Utilized a variety of tools and techniques to track and report on sales performance
- Generated weekly sales reports and presented them to management
- Established and developed relationships with customers, colleagues, and partners
- Use scripts or persuasive techniques and marketing collateral to promote the company's advantages over its competitors
Sales Assistant
WHSmith
Manchester, UK
11.2021 - 01.2023
- Company Overview: WHSmith in Manchester airport
- One of the main tasks I have there is making sure the store is fully stocked with all the products and continually checking
- Another is providing help to different customers according to their needs and wants
- Developed and maintained relationships with key customers, resulting in an increase in customer loyalty
- Being the face of the company towards customers
- Resolved customer complaints and issues in a courteous and professional manner
- Restocked shelves and displays to ensure a neat and organized shopping environment
- Welcomed customers in a friendly, professional manner, resulting in an increase in customer satisfaction ratings
- WHSmith in Manchester airport
Young Business Leader
The Co-operative Group
Manchester
01.2021 - 08.2021
- I would be working in different departments of the business such as the HR department and the finance department and the funeral care department
- This would allow me to get a greater understanding of how the business works and how the world of work works
- Working under pressure was a routine part of my role as well as working as a team
- This was a vital part to my role as we needed to share responsibilities to ensure the smooth running of the business
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
GCSE - Mathematics, English Language, Art and design, Science Trilogy, Religious studies
William Hulme Grammar School
Manchester 09.2015 - 08/2019
BTEC Business Studies - Business
Connell CO-OP College
Manchester 09.2019 - 06/2021
Accounting and Finance - Third year Accounting and Finance, Corporate reporting and governance, Business and law, Personal taxation, Accounting and finance, Management accounting and strategy, Business environment, Digital skills, Financial analytics, Financial reporting and assurance, Fundamentals of financial accounting, Governance ethics and law
Manchester Metropolitan University
Manchester 09.2021 - 06/2024
ACCA - Accounting and Finance (ACCA)
London School of Business And Finance
London 01/2025 -
Skills
- Communication skills
- Attention to detail
- Administrative skills
- Teamwork
- Organisational skills
- Customer care skills
- Problem Solving skills
- Accounting
- Financial reporting
- ACCA Perusing
- Driving License
- Financial analytics
- Financial Management
- Governance
- Financial Mathematics
- Personal taxation
- Sage accounting
- Cash flow management
- Self-motivation
Personal Information
- Place of birth: Delhi, India
- Date of birth: 09/17/02
- Gender: Male
- Nationality: British
Certification
- Sage Business Cloud Accounting Software, 05/09/23, 9.2233720368548E+189E4874DE57
- Young Business Leaders Program Completion
Custom
- Customer service
- Sales
- Cultural activities
- Sports events
- Community support
Timeline
Clinical Support Officer
NHS Foundation Trust
12.2024 - Current
Promotional Staff
World Duty Free Group
07.2023 - 09.2023
Sales Assistant
WHSmith
11.2021 - 01.2023
Accounting and Finance - Third year Accounting and Finance, Corporate reporting and governance, Business and law, Personal taxation, Accounting and finance, Management accounting and strategy, Business environment, Digital skills, Financial analytics, Financial reporting and assurance, Fundamentals of financial accounting, Governance ethics and law
Manchester Metropolitan University
09.2021 - 06/2024
Young Business Leader
The Co-operative Group
01.2021 - 08.2021
BTEC Business Studies - Business
Connell CO-OP College
09.2019 - 06/2021
GCSE - Mathematics, English Language, Art and design, Science Trilogy, Religious studies
William Hulme Grammar School
09.2015 - 08/2019
ACCA - Accounting and Finance (ACCA)
London School of Business And Finance
01/2025 -
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