Joel Michaels
Bradford
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Health Care Support Worker
Cygnet Health Care
Harrogate
06.2023 - Current
- Ensured that all medical equipment was properly maintained and cleaned.
- Helped maintain a clean and safe environment for patients.
- Monitored patient progress and reported any changes to the healthcare team.
- Provided emotional support to patients and their families during difficult times.
- Maintained accurate records of patient visits and treatments given.
- Collected specimens from patients for laboratory testing purposes.
- Answered phones, scheduled appointments, filed paperwork.
- Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
- Explained treatment procedures to patients in an understandable manner.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Used approved crisis intervention techniques in emergency situations.
Bank Health Care Support Worker
Elysium Health Care
Barnsley
05.2023 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
Health Care Support Worker
JR Health Limited
Birmingham
11.2022 - 06.2023
- Helped maintain a clean and safe environment for patients.
- Monitored patient progress and reported any changes to the healthcare team.
- Provided emotional support to patients and their families during difficult times.
- Educated patients on preventive health measures, diet, nutrition, exercise.
- Maintained accurate records of patient visits and treatments given.
- Conducted home visits to assess patient needs and provide follow-up care instruction when necessary.
- Collected specimens from patients for laboratory testing purposes.
- Assisted individuals in learning and developing new skills.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Care Assistant
Kam Medical Center | Ilorin
05.2020 - 08.2022
- Engaged with patient family and friends to provide courteous visit experience
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support
- Conducted regular rounds to check on patients' safety and proactively address issues
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Office Administrative Assistant
Fab Nig Ltd
LAGOS
01.2013 - 03.2020
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
- Answered phones to direct callers, schedule appointments and provide general office information
- Obtained scanned records and uploaded to database
- Drafted agendas, meeting notes and other documents to enhance collaborative process
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Organized and maintained filing systems, both paper and electronic.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Coordinated travel arrangements for employees including flights, hotels and car rentals.
- Provided support to other departments by completing clerical tasks as needed.
Legal Counsel
John Olusola Baiyeshea & Co, Ilorin
11.2009 - 11.2012
- Provided general legal advice on best practice for compliance, input on business decisions and contract negotiations and legal strategies for litigation and other legal activities
- Drafted documents related to client's activities, including statements, contracts and agreements, focusing on readability and enforceability
- Represented clients before court in oral debate by constructing favorable and truthful narrative around presented evidence and facts
- Conferred with judges and opposing counsel to discuss and settle case disputes
- Cross-examined witnesses during testimonies to build and reinforce legal arguments
- Conducted thorough interviews of prospective jurors as part of voir dire process to assess for competency and biases, making for-cause challenges to dismiss unfit candidates.
Education
Barrister At Law - Law
Nigeria Law School
Nigeria11-2009
Bachelor of Arts - Law
Coventry University
Coventry07-2007
AS Level - Foundation Course in Law
Brook House College
Market Habourough06-2003
Skills
- Confidentiality
- Clerical Support
- Information Security
- Care Delivery
- Appointment Scheduling
- Report Generation
- Health Services
- First Aid and Safety
- Compassionate Caregiving
- Goal Setting
- Workflow Optimization
Timeline
Health Care Support Worker
Cygnet Health Care
06.2023 - Current
Bank Health Care Support Worker
Elysium Health Care
05.2023 - Current
Health Care Support Worker
JR Health Limited
11.2022 - 06.2023
Care Assistant
Kam Medical Center | Ilorin
05.2020 - 08.2022
Office Administrative Assistant
Fab Nig Ltd
01.2013 - 03.2020
Legal Counsel
John Olusola Baiyeshea & Co, Ilorin
11.2009 - 11.2012
Barrister At Law - Law
Nigeria Law School
Bachelor of Arts - Law
Coventry University
AS Level - Foundation Course in Law
Brook House College
Similar Profiles
Augustine NwosuAugustine Nwosu
IT Service Desk Engineer at Cygnet Health CareIT Service Desk Engineer at Cygnet Health Care
Helen OrtonHelen Orton
Clinical team leader at Cygnet Health CareClinical team leader at Cygnet Health Care
Ryan Winston AdamsRyan Winston Adams
Senior Mental Health Support Worker at Cygnet Health CareSenior Mental Health Support Worker at Cygnet Health Care