Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Joel Mendes

South Shields,UK

Summary

Responsible Associate, passionate about delivering outstanding quality and service. Dedicated Associate with experience in achieving tangible results and cross-team collaboration in the industry, with a history of performance recognition. Adaptable Associate with extensive experience providing first-class results. Meets job demands and deadlines through diligent work ethic and dedication to quality.

Highly motivated warehouse operator with an extensive background working in suitable environments. Flexible attitude with a willingness to assist team members with various tasks. Offering suggestions to improve processes and efficiency within the warehouse on a regular basis.

Overview

15
15
years of professional experience

Work history

FC Associate I, NCL1 Fulfillment Center - VAR

Amazon
Newcastle upon Tyne, United Kingdom
07.2023 - Current
  • Consistently surpassed Minimum Acceptable Performance Standard (MAPS) for P2R department by 100%.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Completed work following safety rules for best working practices.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Employed strong understanding of warehouse procedures and impeccable attention to detail to enforce safety and quality standards.

Associate LTN4, Process Guide/ Problem Solver

Amazon
Dunstable, UK
03.2020 - 07.2023
  • At amazon, my duties as a Process Guide (PG) were to locate totes with CPT on the line using an electronic device scanner to scan the line.
  • I would then assign the totes with CPT to the packers to pack those shipments and Slam them to be send to Shipping.
  • I am problem Solver (PS) trainee.
  • I am a proxy Lead trainee with knowledge on Rodeo Workful Process, Time Of Task (TOT).
  • Ensuring the working environment is kept clear at the start and end of shift to provide a good handover for other shifts. Managing and handling and callouts, taking ownership and solving them. Having safety as a core value at Amazon, as a proxy lead, my role involved me removing any Hazards within the work environment, with the approval of the leadership team.
  • Alongside this, one of the main responsibilities was management of CPTs, any risks were communicated to leadership with a potencial action plan, coaching indirect AAs on problem solve shipments and ensuring quality benchmarks are met on a regular basis. Overall this also enhanced my multitasking skills.
  • Jam Clear Trained, Singles Pack and SNS Pack Trained.
  • Carried out day-to-day warehouse duties with care and attention, helping other associates, by earning trust and upskilling them in productivity and quality.
  • Maintaining compliance with safety standards, built and maintained courteous and effective working relationships with other associates. Identify issues, analysed information and provide solutions to problem.

Team Lead

Signature Flatbed
Dunstable, UK
06.2016 - 06.2018
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Verified that teams carried out tasks in compliance with company regulations.

Car Battery & Traction Battery Technician

Battery Doctor
Lisbon , Portugal
05.2012 - 08.2015
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Inspected products and services to comply with quality standards.
  • Prepared orders to deliver excellent presentation and quality standards.
  • Identified issues, analysed information and provided solutions to problems.

Reception Supervisor

Mustalerta
Lisbon , Portugal
01.2009 - 01.2012
  • Created dependable administrative team rotas, maintaining sufficient clerical support across reception sites.
  • Provided excellent first impression by warmly welcoming guests upon entry.
  • Closely monitored office inventory in storerooms, promptly ordering low-stock supplies when required.
  • Kept reception area organised and presentable by regularly cleaning and organising.

Education

Certificate of Higher Education - Electrical Installation Technician Level 4 & IT Operator Tachnician

Amadora Professional Center Institute
Lisbon, Portugal
2012

Skills

  • Efficient and proactive
  • Multidisciplinary teamwork
  • Very friendly and easy to talk to
  • Work well in a team and on my own
  • A swift learner
  • Flexible and open to change
  • Patient and good under pressure
  • Strong work ethic and intregity

Languages

Portuguese
First Language
English
Upper Intermediate
B2

Affiliations

  • Play football
  • Watching movies
  • Spending time with family and friends
  • I like to travel

References

References available upon request.

Timeline

FC Associate I, NCL1 Fulfillment Center - VAR

Amazon
07.2023 - Current

Associate LTN4, Process Guide/ Problem Solver

Amazon
03.2020 - 07.2023

Team Lead

Signature Flatbed
06.2016 - 06.2018

Car Battery & Traction Battery Technician

Battery Doctor
05.2012 - 08.2015

Reception Supervisor

Mustalerta
01.2009 - 01.2012

Certificate of Higher Education - Electrical Installation Technician Level 4 & IT Operator Tachnician

Amadora Professional Center Institute

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