Joel Maybrey
Summary
Accomplished Growth and Retention Specialist with a proven record of excellence in managing high-value key accounts. Adept at nurturing and expanding established client relationships to maximise their potential. Successful track record in exceeding revenue targets, fostering trust, and driving brand growth within strategic accounts. Known for a detail-oriented, creative approach and a results-driven mindset. Experienced in delivering exceptional client oversight, issue resolution, and relationship-building expertise. A motivated professional with excellent organizational skills, thriving under pressure in fast-paced environments. Approachable, trusted, and highly skilled in harnessing attention to detail, creativity, and a strong desire to achieve excellence. Ready to drive success in a high-ticket, key account role.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Customer Success Manager
soccialy
London, UK
2022.09 - Current
- Excellently managed 25 high-tier accounts, nurturing and expanding existing relationships.
- Consistently exceed quarterly revenue targets by over 150% through strategic account growth.
- Innovatively introduced two upsell revenue channels
- Managed multi-channel advertising campaigns to support sales objectives.
- Spearheaded the continuous development of client retention rates, elevating them from 45% to a remarkable 70%.
- Demonstrate exceptional employer brand guidance, conducted thorough consistent market research to ensure client satisfaction and Return On Investment (ROI).
- Strengthened stakeholder engagement and client relationships through clear communication and trustworthy management.
- Promoted from Customer Success Manager
Client Relationship Manager
WITH Intelligence
London, UK
2022.06 - 2022.09
- Enhanced membership by 23%, fostering growth and nurturing existing relationships from 221 to 288 members.
- Successfully referred 17 members to internal teams, achieving an 85% conversion rate to our Hedge Fund platform.
- Hosted key events including the Performance Awards, Spring Dinner, and Summer Drinks Receptions, bolstering client relationships.
- Maintained a 100% retention rate for primary sponsor partnerships, solidifying existing collaborations.
- Skillfully managed team and client diaries to optimise relationships and ensure efficient communication.
Client Manager
Knight Frank LLP
London, UK
2020.11 - 2022.06
- Generated over £1.5 million in rental and sales revenue for the Fulham and Richmond offices by cultivating and expanding client portfolios.
- Successfully onboarded new clients, consistently exceeding annual new business targets by 140%.
- Demonstrated a 40% conversion rate of market appraisals to instructions, capitalising on strong client rapport.
- Consistently ranked among the top 3 performers in the department, showcasing the ability to maximise client potential.
- Grew market share by an impressive 9% in assigned areas, leveraging existing relationships.
- Expertly cross-sold 22 converted referrals to Knight Frank functions, fostering internal relationships and revenue growth.
Partnerships Manager
Keltbray Group LTD
London, UK
2018.09 - 2020.11
- Successfully negotiated and closed three major development project contracts in London and Brighton (£500k - £10m)
- Supervised pre-planning phases, including location scouting, viability analysis, tendering, and contract consolidation, to maximise established relationships.
- Collaborated seamlessly with Council planning, solicitors, architects, and subcontractors, showcasing relationship-building skills.
- Established valuable new business relationships through networking and referrals
- Promoted organisation as public representative at business, social and community functions.
Financial Sales Coordinator
Devere Acuma
Dubai, UAE
2016.05 - 2018.09
- Mastered both CISI exams and Rules & Regulations for International Investments, enhancing expertise to maximise client relationships.
- Achieved a stellar 5-star feedback rating from managed clients, highlighting exceptional engagement and service satisfaction.
- Effectively communicated product features and benefits, driving sales and deepening client relationships.
- Expanded the consultant client base by 76%, from 25 to 44 clients, while generating over £75,000 through new business.
- Conducted performance reviews and created action plans to drive team improvements.
Education
BA - International Business & Marketing
University of Wales in Cardiff
Cardiff, Wales 2013.09 - 2016.05
Skills
- Key Account Management
- Strategic Planning
- Revenue Growth
- Client Relationship Management
- Issue Resolution
- Brand Growth
- Organizational Excellence
- Pressure Handling
- Creative Problem Solving
- Initiative and Adaptability
- Team Collaboration
- Brand Management
- Social Media Management
- Campaign Development and Optimization
Certification
- Prince 2 Foundation Certificate
- Site Management Safety Training
- Certificate Chartered Institute of Securities and Investments II (ACSI)
- Chartered Institute of Securities and Investments I (CISI)
Languages
English
Native
French
Intermediate
Spanish
Beginner
Timeline
Senior Customer Success Manager
soccialy
2022.09 - Current
Client Relationship Manager
WITH Intelligence
2022.06 - 2022.09
Client Manager
Knight Frank LLP
2020.11 - 2022.06
Partnerships Manager
Keltbray Group LTD
2018.09 - 2020.11
Financial Sales Coordinator
Devere Acuma
2016.05 - 2018.09
BA - International Business & Marketing
University of Wales in Cardiff
2013.09 - 2016.05