JOEL MAESTRE
Reading,United Kingdom
Summary
Accomplished professional with extensive expertise in SAP testing, including SAP TM and Solution Manager, adept at test planning, execution, and regression testing. Proficient in utilising platforms such as JIRA, Confluence, and Azure DevOps to enhance project management and collaboration. Demonstrates strong capabilities in EDI support and integration with tools like AMPS and INTTRA. Skilled in Agile/Scrum methodologies and ITIL service management, with a focus on incident management and release governance. Possesses comprehensive domain knowledge in end-to-end logistics, shipping documentation, and container operations. Committed to leveraging technical skills to drive efficiency in logistics operations while pursuing opportunities for continuous professional growth.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
SAP Quality Engineer
Maersk Line UK Ltd
Maidenhead
2023.07 - 2026.06
- Develop and execute comprehensive test plans, test scripts, and test reports for SAP TM products across multiple Maersk business units
- Translate user expectations and business requirements into testable requirements, ensuring full traceability from specification to validation
- Perform functional, regression, and integration testing within a continuous integration environment across SAP TM landscapes (NS4, NS3, ZS3, NS7, NE3, NE4)
- Collaborate in an agile team with product owners, architects, SAP developers, and Scrum masters to ensure on-time, high-quality solution delivery
- Validate compliance with enterprise architecture standards, global template guidelines, and product roadmap requirements
- Coordinate release sign-off activities and release readiness assessments, ensuring stakeholder alignment and auditable documentation
- Support testing across Solution Manager (NA5), Supplier Connect, and in-house systems including GCSS, RKEM, ROCK, and COMET
Specialist – Technology Operations (Inland First Line Support)
Maersk Global Service Centre Philippines Ltd
Pasig City, Philippines
2020.08 - 2023.07
- Performed SAP TM testing in NS7, NS4, and Solution Manager (NA5) environments, as well as Supplier Portal validation
- Created booking orders in the Maersk booking system and managed end-to-end order processing workflows
- Prepared and distributed Ageing Ticket Analysis Reports and Daily Night Reports to Inland leadership
- Provided Level 2 support including JIRA topic creation (C3), EMP PR requests, tenant access provisioning, and service request management
- Monitored and coordinated Major Incident Management (MIM) events related to SAP TM, ensuring timely resolution and stakeholder communication
- Handled Inland Incident and Service Request tickets with immediate action on R1 frontline queue assignments
- Participated in new system migrations and authored Standard Operating Procedures (SOPs) for operational consistency
- Led BAU and Hyper Care support calls, coordinating follow-ups with responsible teams
Process Expert – Application Services (eBIS / EDI Support)
Maersk Global Service Centre Philippines Ltd
Pasig City, Philippines
2009.01 - 2020.08
- Delivered 24/7 global Electronic Data Interchange (EDI) support as part of the eBIS incident management team for over 11 years
- Facilitated and assisted with global EDI rollouts, ensuring seamless integration and minimal business disruption
- Managed daily incident and service request workflows, consistently meeting individual objectives and team deliverables
- Handled service escalations and coordinated major incidents with cross-functional stakeholders across global teams
- Participated in new system migrations, contributing to planning, testing, and go-live support activities
Documentation Associate – Logistics (DAMCO Department)
Maersk Global Service Centre Philippines Ltd
Pasig City, Philippines
2005.04 - 2009.01
- Processed shipping orders, container stuffing documentation, FCR/HBL, and Bill of Lading documentation in compliance with SOPs
- Communicated processing issues with origin countries and coordinated resolution to maintain documentation accuracy
- Achieved individual and team KPIs for documentation processing quality and turnaround time
Indexer
Various Companies
Metro Manila
2003.05 - 2004.08
- Indexer – Cybase Data Corporation (May 2003 – Aug 2004)
Documentation Specialist
Various Companies
Metro Manila
2002.11 - 2003.06
- Documentation Specialist – Cipher Link Data Services (Nov 2002 – Jun 2003): Document analysis, editing, scanning, and litigation support
CAD Encoder
Various Companies
Metro Manila
2000.01 - 2001.06
- CAD Encoder – Silverhaus Planning Corporation (Jan 2000 – Jun 2001): Product design using AutoCAD and Architrend 21 (Japanese software)
Formatter / Scanner
Various Companies
Metro Manila
1998.08 - 1999.10
- Formatter / Scanner – Innodata Corporation Phils. (Aug 1998 – Oct 1999): Document formatting, scanning, and quality checking
Document Analyst
Various Companies
Metro Manila
1998.02 - 1998.07
- Document Analyst – SPI Technologies Inc. (Feb 1998 – Jul 1998): Formatting, scanning, proofreading, and document analysis
Education
Associate - Marine Transportation (A.M.T.)
Philippine Merchant Marine School
Manila, Philippines 1992.01 - 1998.01
Skills
SAP & Testing SAP TM (NS4, NS3, NS7, ZS3), Solution Manager (NA5/TA5), Test Planning & Execution, Regression Testing, Continuous Integration Testing, Tricentis Tosca
Platforms & Tools JIRA, Confluence, Azure DevOps, ServiceNow, Datadog, KAFKA, APIGEE, Confluent, Event Management Platform (EMP)
Maersk Systems GCSS, RKEM, ROCK, COMET, MODS, IBM Mainframe (RKTS17/15/10), Supplier Connect
EDI & Integration AMPS, INTTRA, GEMS, Focal Point, UltraEdit, Electronic Data Interchange (EDI) Support
Methodologies Agile/Scrum, ITIL Service Management, Incident & Major Incident Management, Release Governance, Migration Handling
Domain Knowledge End-to-End Logistics, Shipping Documentation, Container Operations, Bill of Lading, FCR/HBL Processing
MS Office Applications
Certification
- Tricentis Tosca Fundamentals – Automating Web Application Testing (AS1 & AS2)
- IELTS UKVI General Training – B2 Level Certificate (Overall Band Score: 6.5)
- ITIL Foundation Certificate in IT Service Management
- ITIL v4 Bridging Course Training
- Customer Service Excellence
- Write Right & Speak Smart (Business Communication)
- Intermediate Microsoft Excel Training
References
Available upon request.
Accomplishments
- Received SPOT Awards in both 2024 and 2025 in recognition of outstanding performance and contributions.
- Successfully led the monthly Minor SAP TM releases, ensuring timely delivery, system stability, and business continuity.
- Established myself as a Subject Matter Expert (SME) for Maersk's in-house systems, including GCSS, RKEM, and COMET, providing expertise and support across business and technology functions.
Languages
English
Upper intermediate (B2)
References
References available upon request.
Timeline
SAP Quality Engineer
Maersk Line UK Ltd
2023.07 - 2026.06
Specialist – Technology Operations (Inland First Line Support)
Maersk Global Service Centre Philippines Ltd
2020.08 - 2023.07
Process Expert – Application Services (eBIS / EDI Support)
Maersk Global Service Centre Philippines Ltd
2009.01 - 2020.08
Documentation Associate – Logistics (DAMCO Department)
Maersk Global Service Centre Philippines Ltd
2005.04 - 2009.01
Indexer
Various Companies
2003.05 - 2004.08
Documentation Specialist
Various Companies
2002.11 - 2003.06
CAD Encoder
Various Companies
2000.01 - 2001.06
Formatter / Scanner
Various Companies
1998.08 - 1999.10
Document Analyst
Various Companies
1998.02 - 1998.07
Associate - Marine Transportation (A.M.T.)
Philippine Merchant Marine School
1992.01 - 1998.01