JOEL JACOB
Northampton
Summary
Accomplished Business and Retail Management Specialist with proven expertise in driving sales performance, delivering KPIs, and optimizing store operations. Adept in team leadership, cash handling security compliance, and profit and cost control. Combines strong decision-making and problem-solving skills with a track record in health, safety, and legal compliance. Skilled in staff coaching, customer service excellence, and maintaining high store standards, backed by a BA (Hons) in International Tourism Management.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work history
Sales Manager
Northants Ltd
Northampton
2026.05 - Current
- Establish daily store revenue targets and drive sales performance through structured staff coaching and strategic upselling.
- Direct floor operations during busy trading windows, delegating tasks to ensure fast service delivery and minimise customer wait times.
- Optimised product placement and stock rotation processes to maximise visibility of high-margin lines.
- Analysed daily trade metrics and operational KPIs with senior management to realign priorities and enhance business efficiency.
- Oversaw end-of-day financial reconciliation, ensuring accurate cash handling and balanced registers per company policy.
Sales Manager
JBS UK TRADING LTD
Northampton, United Kingdom
2024.12 - 2026.05
- Exceeded individual sales targets while training store staff on product promotion techniques to enhance sales performance.
- Delivered outstanding customer service across in-store and phone channels, leading floor operations during peak trading periods.
- Evaluated daily sales metrics and store performance data with management to refine operational plans.
- Maintained premium store presentation through strategic visual merchandising and strict inventory rotation schedules
- Managed cash reconciliation and financial auditing procedures in full compliance with corporate risk and governance policies.
Support worker
Home Instead
Northampton, Northamptonshire
2025.07 - 2025.09
- Administered scheduled medication and care, maintaining strict adherence to health and safety regulations for client well-being.
- Coordinated daily care schedules, ensuring consistent delivery of high-quality support tailored to client requirements.
- Monitored and logged client health metrics, collaborating with healthcare professionals to optimise care plans based on individual needs.
Retail Sales Assistant
JBS UK TRADING LTD
Northampton, United Kingdom
2023.12 - 2024.12
- Managed till operations, returns, and exchanges with accuracy in accordance with company financial policies.
- Enhanced product availability and brand standards through effective floor merchandising and shelf replenishment.
- Collaborated with team members during peak trading to maintain high service productivity
- Reduced inventory loss and waste through systematic stock rotation and expiration monitoring.
Warehouse Operative
GXO Logistics
Northampton
2023.09 - 2024.12
- Managed inventory movement and order fulfillment, ensuring reliability of retail supply chains.
- Collaborated with supervisors to identify and resolve logistics bottlenecks, enhancing order processing speed.
- Enforced health and safety compliance, contributing to secure working environment.
Store Clerk
Creative builders & contractors
Ernakulam, Kerala
2023.02 - 2023.08
- Conducted routine inventory audits to eliminate discrepancies and prevent material supply delays.
- Maintained precise stock ledgers for accurate material tracking and effective cost control across projects.
- Optimised site distribution workflows to minimise customer and contractor wait times.
Sales Assistant
HUES DE STUDIO
Kakkanad, Kerala
2022.08 - 2023.01
- Delivered tailored product consultations, enhancing client trust and encouraging repeat sales.
- Highlighted high-margin inventory, contributing to store's achievement of monthly revenue goals.
- Resolved customer inquiries efficiently, preserving high brand satisfaction and loyalty.
Education
Diploma - DIGITAL MARKETING
Digital Magnet Training Centre
India 2022.01 -
Higher Secondary - Commerce
SRV Govt HS School
Ernakulam, KeralaBachelors - International Tourism Management
University of Northampton
Northampton 2023.09 - 2026.06
Skills
- Sales strategy and performance
- Market trend analysis
- Client relationship management
- Customer experience enhancement
- Team leadership
- Financial performance analysis
- Product lifecycle management
- Retail management support
- Sales performance and KPI delivery
- Store operations management
- Customer service excellence
- Cash handling and security compliance
- Health, safety, and legal compliance
- Team development and coaching
- Problem solving and decision making
- Motivational leadership
- Profit and cost control awareness
- Store standards and inspections
- Customer complaint resolution
- Stock control and waste reduction
- Communication coaching and engagement
- Performance reviews and feedback conversations
- Task delegation and prioritisation
Languages
English — Proficient
Fluent
Timeline
Sales Manager
Northants Ltd
2026.05 - Current
Support worker
Home Instead
2025.07 - 2025.09
Sales Manager
JBS UK TRADING LTD
2024.12 - 2026.05
Retail Sales Assistant
JBS UK TRADING LTD
2023.12 - 2024.12
Bachelors - International Tourism Management
University of Northampton
2023.09 - 2026.06
Warehouse Operative
GXO Logistics
2023.09 - 2024.12
Store Clerk
Creative builders & contractors
2023.02 - 2023.08
Sales Assistant
HUES DE STUDIO
2022.08 - 2023.01
Diploma - DIGITAL MARKETING
Digital Magnet Training Centre
2022.01 -
Higher Secondary - Commerce
SRV Govt HS School