Joel Ferguson
Tong
Summary
I am a reliable, motivated, resilient and conscientious person with a strong work ethic and a strong sense of responsibility. I am pursuing my lifelong goal of a career in aviation as an airline pilot. I have completed 6 hours of flying in a Piper Tomahawk which provided me with a detailed insight into daily airside operations at the airport as well as the technical side of flying an aircraft. I have passed the PPL Air Law exam scoring full marks. I use my flight simulator to cultivate my skills in control handling and practice complex manoeuvres. I believe that my strong leadership and situational awareness abilities along with the above mentioned skills make me a suitable candidate for your programme and company.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Receptionist
Lewis Sports Centre
Isle of Lewis
08.2024 - Current
- Enhance customer satisfaction by efficiently managing all front desk enquiries.
- Handle scheduling queries to ensure smooth daily operations.
- Manage phone calls, resulting in effective communication flow within the company.
Lifeguard and Swim Instructor
Lewis Sports Centre
Stornoway
07.2023 - Current
- Required to be fully focused and remain vigilant to ensure bathers are safe in the swimming pool.
- Undertake monthly training to stay fully equipped for the role.
- Provide first aid for minor injuries, ensuring quick recovery.
- Adapt teaching methods to accommodate individual learning styles and abilities.
- Provide a safe, caring and fun learning environment for children.
Kitchen Porter / Waiter
Thai Cafe
Stornoway
07.2021 - Current
- Experience working under pressure as well as dealing with the public in a polite and confident manner
- Assisted chefs in food preparation for efficient meal service.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Sports Coach
Lewis Sports Centre
Stornoway
07.2021 - Current
- Understand the importance of how to deal with young people, making sure I am both assertive but approachable.
- Able to adapt quickly when my plans do not go as expected.
Education
The Nicolson Institute
Na h-Eileanan Siar 08.2018 - 05.2024
Skills
- Customer Service
- Workload Management
- Team Player
- Decision Making
- Leadership
- Situational Awareness
Certification
- First Aid
- Saltire Award (100 Hours)
- 6 Hours Flying Experience
- Air Law PPL Exam
Accomplishments
- School Captain
- Head of Pupil Council and Sports Committee
- Awards for Excellence in PE, RMPS and Gaelic language
- University offer for Aeronautical Engineering
Affiliations
- I enjoy playing football, refereeing and keeping fit. I am an aviation enthusiast and like to read aviation newsletters, use my flight simulator and do regular flying lessons. I enjoy working with children and coach football in my spare time.
References
References available upon request.
Timeline
Receptionist
Lewis Sports Centre
08.2024 - Current
Lifeguard and Swim Instructor
Lewis Sports Centre
07.2023 - Current
Kitchen Porter / Waiter
Thai Cafe
07.2021 - Current
Sports Coach
Lewis Sports Centre
07.2021 - Current
The Nicolson Institute
08.2018 - 05.2024
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