Joel Emerson
Banbridge
Summary
Highly skilled professional with extensive experience in KYC/AML, transaction monitoring, and risk assessment. Demonstrates strong technical skills, including proficiency in Microsoft Office (Excel/VBA, Word, PowerPoint, Outlook), Dreamweaver, WAMP Server, CSS, HTML, JavaScript, SQL, and PHP. Adept at regulatory compliance and customer due diligence with a proven track record in communication and customer service within call centre environments. Committed to leveraging expertise to enhance operational efficiency and ensure adherence to regulatory standards.
Overview
6
6
years of professional experience
Work history
KYC/AML Analyst
Ulster Bank
03.2022 - 11.2025
- Performed transactional analysis on accounts to see understand the activity of the accounts to make sure it is in line with business activity.
- Had frequent conversations with RMs to get answers for queries so that cases could get closed.
- Closed and tidied up accounts by confirmation with RM and screenshots.
- Typed and sent letters to customers through letter strategy in order to acquire documents and information regarding the business.
KYC/AML Analyst
Danske Bank
06.2021 - 02.2022
- Overviewed and analysed customer accounts to make sure transaction activity matched accounts business model
- Outreached to customers to clarify transaction on account as well as asked for any documents that need required and made sure all information on customer was up to date such as source of funds and source of wealth.
- Overviewed documents through companies’ house and made sure all documents were up to date.
- Analysed raised UARs on customers when unusual activity was suspected on accounts and made sure the UAR was answered and would have to decide whether UAR was satisfied or recommend customer for exit.
Group Customer Advisor
Lloyds Banking
08.2019 - 05.2021
- Dealt with customer queries including bank transactions, direct debit, appointment bookings and online banking logins.
- Used numerous systems to perform actions such as changing address, transferring calls, resetting online banking details, and identifying and verifying customers as part of security checks.
- Delivered excellent phone customer service.
- Troubleshooted customer online queries and problems to resolve customer issues.
- Performed bank transfer for customer as well set up standing orders to go out on a specific date and on a specific frequency.
- Trained in knowing about the financial/banking industry improving my financial knowledge.
Education
Bachelor of Science - BS - Business Information Systems
Ulster University
Skills
- Technical skills - experience using the following Microsoft Office (Excel/VBA, Word, PowerPoint, Outlook), Dreamweaver (Basic), WAMP Server (Basic), CSS(Basic), HTML(Basic), JavaScript (Basic), SQL(Basic), and PHP(Basic)
- Experience in KYC/AML
- Communication and customer service skills with outreach and working as a call centre agent
- Transaction monitoring
- Risk assessment
- Regulatory compliance
- Customer due diligence
Timeline
KYC/AML Analyst
Ulster Bank
03.2022 - 11.2025
KYC/AML Analyst
Danske Bank
06.2021 - 02.2022
Group Customer Advisor
Lloyds Banking
08.2019 - 05.2021
Bachelor of Science - BS - Business Information Systems
Ulster University