Joel Clements

Progressing from my role of Project Manager into Engagement Manager has meant an increase in my level of responsibility for the projects Stabal completes.

I am ultimately responsible for overseeing any and all work streams, working with project managers, subject matter experts and key stakeholders both internally and externally to deliver results across the company:

• Collaborated with different department heads, ensuring alignment with overall company objectives whilst executing projects.
• Strengthened client relationships by maintaining open and consistent communication lines throughout projects' duration.
• Devised strategies to overcome challenges during project life cycle stages.
• Streamlined operations by implementing best practices in project management.
• Ensured timely completion of tasks with diligent monitoring and follow-ups.
• Resolved conflicts between team members promptly, minimising downtime in the workflow.

I worked to generate and convert sales leads into long term customers. I managed my sales pipeline from cradle to grave, specifically focussing on hospitality wholesale opportunities:

• Secured new business opportunities by cultivating strong relationships with potential clients.
• Negotiated contracts with vendors to secure best possible terms.
• Assessed competitor activities for strategic positioning.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Contacted and converted potential customers via telephone, email and in-person enquiries.

My role at Clifton Coffee was both new business, and account management of the large portfolio of existing customers. This was a hugely enjoyable role, leaving was simply due to aspirations to move to London and to ultimately work in the creative sector:

• Resolved client issues promptly, ensuring high levels of satisfaction.
• Achieved client satisfaction by managing key accounts effectively.
• Arranged and attended networking events, expanding professional contacts and prospects.
• Delivered presentations to potential clients, securing new business partnerships.
• Established strong rapport with clients through regular communication.
• Managed business relationships to ensure loyalty and long-term commitment.

I was the main event manager at a 1700 capacity venue, The Forum in Bath. This led me to work with artists and acts such as The Script, George Ezra, James Arthur, Emeli Sande, Jack Whitehall and many more household names.

I would advance, plan and manage shows as well as showing clients around for prospective bookings. I was in charge of a staff team of 75+ people of which I oversaw the training and development, other responsibilities included:

• Liaised with marketing teams to create engaging promotional materials.
• Prepared comprehensive reports on post-event results.
• Managed event logistics, ensuring smooth running of multiple events.
• Managed large-scale events from initial planning to successful completion.
• Acted as the Artist Liaison and point of contact for all external teams.

I was the youth worker for Bagley Baptist Church - where I ran the youth group and organised events and external activities. This was a volunteer role, I worked outside of this in coffee shops to support myself to enable this to be possible:

• Developed strong rapport with youths by engaging in regular, open conversations.
• Organised recreational activities, enhancing social skills of young individuals.
• Provided comprehensive support for youth personal development through mentoring and guidance.
• Collaborated with group of volunteers to run young person-centred youth clubs.

This role began as a two-week trip to work at a youth camp but, after seeing the work that was done and what it achieved, I decided to go back and spend the year volunteering and enabling that work to continue. I initially had no experience or knowledge of French, so among many things, the experience taught me the local language and a lot about communication generally. The volunteer work comprised three main roles, Youth work, hospitality service and construction. The work was challenging and intense, but ultimately taught me a lot practically.

The most rewarding role of the volunteer work was the role as a youth worker. This would often involved gathering leaders from around the world and planning/ hosting two week long children camps for various age groups. The responsibilities within these camps included leading small groups, preparing and delivering talks, running workshops based around sports, games or music, and generally caring for and supporting the young people that came to the camps.