Joel AWANA
Manchester,MAN
Summary
Driven individual with flair for teamwork and customer service, excelling in fast-paced environments. Possesses strong communication skills and the ability to multitask seamlessly. Eager to contribute to a positive dining experience and ensure smooth service flow in the Customer Service role.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Food runner
Toria UK Restaurants Ltd
Oxford, Oxfordshire
2024.08 - Current
- Provided excellent customer service to ensure repeat business.
- Assisted customers with product selection to ensure satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Applied conflict management strategies to de-escalate upset customers.
- Created a safe environment for guests and staff by complying with all company safety policies, including manual handling and COSHH.
- Maintained high standards of cleanliness in the dining area by clearing tables quickly.
Hospital porter
Rx plus
Oxford, Oxfordshire
2023.07 - 2024.03
- Ensured patient safety by transferring them to different hospital departments.
- Responded promptly to calls from nursing staff or doctors, improving service efficiency.
- Organised transport for discharged patients to their homes.
Education
GCSEs - Sport
Activate learning
Oxford, Oxfordshire 2020.09 - 2022.07
GCSEs - GCSE
St Gregory The Great Catholic School
Oxford, Oxfordshire 2015.09 - 2020.09
Skills
Co-operation Skill: I work effectively in a team
Team Skills: I can listen to others and contribute
Organisational Skill: I can identify priorities; this helps with my time management
- Service speed
- Patience with customers
Timeline
Food runner
Toria UK Restaurants Ltd
2024.08 - Current
Hospital porter
Rx plus
2023.07 - 2024.03
GCSEs - Sport
Activate learning
2020.09 - 2022.07
GCSEs - GCSE
St Gregory The Great Catholic School
2015.09 - 2020.09