JOEL ARAUJO
Uxbridge
Summary
Customer-focused Front of House Team Member dedicated to enhancing guest experiences and fostering repeat business. Responsive to customer and team needs, facilitating smooth operations. Strong communication skills and a collaborative approach ensure a welcoming atmosphere. Quick to learn and adapt, successfully engaging with diverse clientele.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Front of House Team Member
Premier Inn
Uxbridge, Greater London
02.2026 - 02.2026
- Greeted guests warmly upon arrival, offering immediate assistance to create a welcoming atmosphere.
- Provided a warm, friendly welcome to visitors, maintaining an excellent first impression.
- Maintain SLAs during peak service by anticipating guest needs and reducing effort.
- Prepare dining area for service by arranging tables, chairs, and cutlery accurately.
- Cleared used dishes and utensils from tables promptly to maintain cleanliness. and presentable by clearing glassware, cutlery and crockery from tables when finished.
- Cleared dishware swiftly, wiped tables, and mopped floors to uphold high hygiene standards.
Receptionist
Sheraton Hotel & Resorts
West Drayton, Greater London
05.2025 - 05.2025
- Greeted guests and clients warmly upon arrival at the front desk.
- Managed 28-hour front desk placement, ensuring smooth arrivals and providing excellent service.
- Prepared check-in materials and organised room key envelopes for high-volume arrivals.
- Used Opera to register airline cabin crew details accurately.
- Processed late guest billing payments with accuracy and financial compliance.
- Analysed guest membership feedback to identify service trends and promptly address issues.
- Executed essential administrative tasks to support staff and enhance operational efficiency.
Education
NCFE LEVEL 2 DIPLOMA TRAVEL AND TOURISM - TOURISM AND TRAVEL MANAGEMENT
Uxbridge College
Uxbridge05-2025
NCFE LEVEL 3 DIPLOMA IN TRAVEL AND TOURISM - AVIATION TOURISM AND TRAVEL MANAGEMENT
Uxbridge College
Uxbridge05-2027
GCSE - MUSIC
Park Academy West London
Uxbridge, HIL05-2024
Skills
- Guest relations
- Customer service
- Bilingual proficiency
- Clear communication
- Communication skills
- Team collaboration
- Multitasking efficiency
- Time management
- Punctuality
- Patience under pressure
- Highly responsible and reliable
Languages
English
Proficient
C2
Konkani
Advanced
C1
Custom
- I have a passion for travel, embracing the challenge of navigating new places.
- I also enjoy connecting with friends and practising my native language and other languages on HelloTalk.
Timeline
Front of House Team Member
Premier Inn
02.2026 - 02.2026
Receptionist
Sheraton Hotel & Resorts
05.2025 - 05.2025
NCFE LEVEL 2 DIPLOMA TRAVEL AND TOURISM - TOURISM AND TRAVEL MANAGEMENT
Uxbridge College
NCFE LEVEL 3 DIPLOMA IN TRAVEL AND TOURISM - AVIATION TOURISM AND TRAVEL MANAGEMENT
Uxbridge College
GCSE - MUSIC
Park Academy West London