Hi, I’m
Joel Ameah
West Dulwich
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
Work History
Melcom
Customer Service Representative
2016.12 - 2023.08 (6 education.years_Label & 8 education.months_Label)
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Melcom
Shop Assistant
2010.12 - 2016.01 (5 education.years_Label & 1 education.month_Label)
Job overview
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Kept equipment operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
Frimps Computers Sales And Repairs
Computer Technician
2006.03 - 2009.01 (2 education.years_Label & 10 education.months_Label)
Job overview
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Education
University of Cape CoastCape Coast
Bachelor of Science from Information Technology
06.2014
Adisadel CollegeCape Coast
High School Diploma
06.2009
Skills
- Troubleshooting and Assistance
- Support Ticket System Management
- Microsoft Windows and Office
- Customer Service Expertise
- Order Fulfillment
- CRM Software
- Customer Service
- Store Maintenance
- POS Systems Expertise
- Technical Support
Timeline
Customer Service Representative
Melcom
2016.12 - 2023.08 (6 education.years_Label & 8 education.months_Label)
Shop Assistant
Melcom
2010.12 - 2016.01 (5 education.years_Label & 1 education.month_Label)
Computer Technician
Frimps Computers Sales And Repairs
2006.03 - 2009.01 (2 education.years_Label & 10 education.months_Label)
University of Cape Coast
Bachelor of Science from Information Technology
Adisadel College
High School Diploma