Joel Alexander Grant
Ilkley,West Yorkshire
Summary
Customer-focused Sales Development Representative with over 19 years’ experience managing client portfolios, driving revenue growth, and delivering consultative solutions within fast-paced technology and marketing environments. Highly skilled in building trusted client relationships, increasing account value through upselling and product education, conducting training sessions, and proactively improving retention and engagement. Known for strong communication, problem-solving ability, and translating product knowledge into tangible customer success outcomes.
Overview
19
19
years of professional experience
Work History
Sales Development Representative
NGC Networks Ltd / CloudClevr Ltd
Wakefield
09.2009 - 11.2025
- Managed and nurtured long-term client relationships, acting as a trusted point of contact to understand business needs and deliver tailored solutions
- Generated high-value opportunities contributing 10–15% year-on-year revenue growth
- Conducted product demonstrations and client training sessions to maximise platform adoption and engagement
- Worked closely with channel managers and internal sales teams to maintain deep product knowledge and communicate enhancements effectively
- Proactively identified upsell opportunities by aligning solutions to client growth and evolving requirements
- Monitored engagement and campaign performance to optimise outcomes and address issues early
- Mentored junior colleagues, supporting development and performance improvement
- Key Achievements:
- Increased appointment conversion through a structured five-stage engagement technique
- Improved retention through consistent relationship management and proactive communication
Marketing Specialist
Blueberry Marketing Ltd
03.2009 - 09.2009
- Delivered outbound client engagement campaigns to generate new business
- Built strong rapport with prospects and clients to support acquisition and retention goals
Telephone Interviewer
Nunwood Consulting Ltd
06.2008 - 03.2009
- Conducted structured customer interviews and data collection
- Maintained high standards of communication, accuracy, and professionalism
Telemarketing Agent
NGC Networks Ltd
02.2007 - 06.2008
- Generated leads through consultative outbound engagement
- Developed early expertise in client relationship building and objection handling
Education
BA (Hons) - Fine Art
Bath Spa University
Diploma - Art & Design
Leeds College of Art & Design
A Levels - Fine Art (A), Photography (A)
GCSEs - 8 Grades B–C
Skills
- Client Relationship Management & Retention
- Customer Success & Account Growth
- Upselling & Solution Positioning
- Product Demonstrations & Client Training
- Consultative Sales Approach
- CRM Systems & Reporting
- Cross-Functional Collaboration
- Communication & Problem Solving
- Proactive Client Engagement
Additional Information
Creative, adaptable, and highly people-focused professional with a strong work ethic and passion for continuous improvement. Experienced in balancing relationship management with commercial outcomes in fast-moving environments.
Custom Section
- Nikki Guest, Joint Managing Director of NGC Networks Ltd / Director of Practice GTM & Regional Director, nikki.guest@cloudclevr.com
- Dean Harrop, Joint Managing Director of NGC Networks Ltd, dean.harrop@alliedcom.co.uk
- Scott Pointon, Senior B2B Marketing Manager at CloudClevr Ltd, scott.pointon@cloudclevr.com
Hobbies and Interests
- Portrait artist and musician, currently producing an original music album.
- Enjoy teaching guitar, playing chess, countryside walking and wine appreciation — activities that strengthen patience, creativity and analytical thinking.
Accomplishments
- Received 'Top performer' award at my last company's annual event, ClevrExchange'25 H2
- Successfully mentored a junior colleague for 2 years who has now gone on to be a top performing Account Manager
Timeline
Sales Development Representative
NGC Networks Ltd / CloudClevr Ltd
09.2009 - 11.2025
Marketing Specialist
Blueberry Marketing Ltd
03.2009 - 09.2009
Telephone Interviewer
Nunwood Consulting Ltd
06.2008 - 03.2009
Telemarketing Agent
NGC Networks Ltd
02.2007 - 06.2008
BA (Hons) - Fine Art
Bath Spa University
Diploma - Art & Design
Leeds College of Art & Design