Joel Acquah
London,UK
Summary
Adaptable and results-driven professional experienced in aligning technology, data, and commercial objectives to deliver impactful client solutions. With a background in real estate analytics and platform-based insights, I specialise in understanding client challenges, scoping technical requirements, and supporting pre-sales engagements. Recognised for my ability to articulate complex information clearly, foster collaboration across teams, and deliver solutions that optimise performance and client outcomes. I am currently seeking opportunities to develop my skills in a new environment.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Research Consultant
CoStar Group
London, UK
01.2023 - 10.2025
- Managed client onboarding and portfolio data accuracy across multi-million real estate assets, ensuring compliance and timely delivery
- Partner with sales and product teams to align data solutions with client objectives, gathering technical requirements and resolving blockers, enhancing service delivery and client satisfaction.
- Represented the organisation at industry events such as UKREiiF, strengthening client relationships, showcasing platform capabilities, and facilitating over 30 high-quality client interactions per day
- Supported senior leaders in managing a high-value client base by providing insight-led property data and advisory reports used to guide investment and asset decisions.
- Provided onboarding support and ongoing client enablement sessions to ensure effective use of data tools and insights.
- Mentored and trained over 20 new consultants, improving onboarding efficiency and ensuring data integrity across key client portfolios.
- Championed data framework improvements that enhanced internal process consistency, cross-platform compatibility, and accuracy in client-facing reporting.
Client Relationship Consultant
CoStar Group
London, UK
01.2022 - 12.2022
- Strengthened client retention through proactive outreach, ensuring timely updates to property data and supporting renewal conversations.
- Produced tailored client reports and market intelligence decks used in over 50 client presentations, strengthening data-led sales narratives.
- Coordinated client account management activities, streamlining communication between owners, agents and internal teams to ensure efficient service delivery.
- Maintained consistent client satisfaction by providing clear, responsive communication and ensuring service standards met both internal compliance and client expectations.
Customer Service Representative
Aspect Property Maintenance
Chessington, UK
01.2019 - 01.2021
- Managed high-volume client communication across residential and commercial property portfolios, maintaining a 95% satisfaction score.
- Collaborated with operational teams to resolve maintenance issues efficiently, strengthening client trust and response times.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Made 30 bookings per week significantly contributing to team targets and identifying myself as an outstanding performer.
Education
BA (Hons) - Philosophy & Theology
01.2018 - 01.2021
GPA: 2:1
A-Levels - English, Philosophy, Biology, Chemistry
- English (A*)
- Philosophy (A)
- Biology (B)
- Chemistry (C)
Skills
- Client Relationship & Portfolio Management
- Real Estate Market Intelligence & Data Analysis
- Client Solutions & Pre-Sales Support
- Onboarding & Product Enablement
- Commercial Awareness & Strategic Insight
- Cross-Functional Team Collaboration
- Stakeholder Communication & Presentation
- Research, Reporting & Insight Development
- Process & Workflow Optimisation
- Organisational Agility
Certification
- Emerging Leaders Program – CoStar Group (2023)
- CRM Systems: Salesforce, PRT
- Data & Analytics Tools: Excel, CoStar Suite
Timeline
Research Consultant - CoStar Group
01.2023 - 10.2025
Client Relationship Consultant - CoStar Group
01.2022 - 12.2022
Customer Service Representative - Aspect Property Maintenance
01.2019 - 01.2021
University of Nottingham - BA (Hons), Philosophy & Theology
01.2018 - 01.2021
Whitgift School - A-Levels, English, Philosophy, Biology, Chemistry