Joeh Turner

In my role as a Supporter Services Executive I have gained extensive front-of-house and client-facing experience directly relevant to hospitality sales. Key responsibilities included:

• Ticketing and Sales – selling and upgrading tickets both in-person and over the phone, ensuring customers were aware of hospitality packages and membership options, using Secutix to efficiently process transactions, refunds, and modifications.
• Client Relationship Management – building rapport with guests and members, resolving issues quickly and professionally to drive repeat business and positive brand perception.
• Event and Venue Knowledge – acting as a first point of contact for enquiries about cricket matches, concerts, and hospitality, allowing me to provide tailored recommendations that matched customer needs with venue offerings.
• Teamwork Under Pressure – supporting colleagues during peak matchdays and large events, ensuring seamless operations across ticketing, retail, and reception services, ensuring smooth customer experiences.

This role has strengthened my skills in upselling, customer engagement, and delivering tailored solutions, all directly transferable to a Hospitality Sales Executive position.

In this role, I collaborated with a diverse range of professionals in areas such as ADHD, ASC, trauma, anxiety, and depression, focussing on pathway administration, facilitation, and development. My responsibilities included duty, completing risk assessments, updating care plans, conducting ASC and ADHD screenings, providing information and signposting, making referrals, participating in MDT discussions, facilitating QbTests, and developing OCD support groups. This position has enabled me to hone crucial skills in working with young people, understanding psychological presentations and formulations, and offering support and guidance during times of stress and uncertainty. It has also strengthened my communication, empathy, and problem-solving skills by working with individuals in challenging situations. It also required strong organisation, attention to detail, and teamwork, all directly transferable to building client relationships, tailoring hospitality packages, and ensuring excellent customer experiences in a sales environment.

In this role I assisted the Junior Cricket Coach at my current club with training sessions for aspiring cricketers aged 8-12. I collaborated with teammates and coaches to organise activities and drills that were both enjoyable and educational for the young cricketers. This experience helped me develop essential skills in positivity, guidance, and strategic planning, as well as a strong understanding of effective leadership.

As a Kitchen Assistant, I developed a variety of essential skills applicable to both my education and professional life. My responsibilities included maintaining a sanitary and organized kitchen, efficiently plating starters and desserts to meet customer expectations under time constraints, collaborating with colleagues and the Head Chef to create innovative presentation ideas for various dishes, and diligently learning the plating techniques for new dishes. This role enhanced my ability to work efficiently under pressure and taught me to remain calm in stressful situations.