Joe Burke
Dundee,United Kingdom
Summary
Friendly and hardworking individual with experience in hospitality and the Armed Forces. Known for staying calm under pressure, supporting teammates, and giving customers a positive experience. Brings discipline, reliability, and a genuine people-first attitude to every role.
Overview
4
4
years of professional experience
Work history
Sales and Marketing leader
Pasha Ltd and Atlas Promotions
Edinburgh/Dundee
2025.11 - Current
- Participated in fundraising initiatives, ensured financial stability of the church
- Raised over £15,000 in a month for charity through face to face fundraising.
- Coached new starters on business development and sales skills.
- Mastered sales systems, implemented daily onto different task.
- Promoted in the 3rd week due to high sales rates.
FOOD AND BEVERAGE ASSISTANT
Dundee FC & Live Tour Promotions
Dundee, Angus
2025.08 - 2025.12
- Provided fast, friendly service to large crowds, keeping customers satisfied even at peak times.
- Supervised the bar and staff, ensuring smooth operations, stock control, and high service standards.
- Handled payments and customer queries with accuracy and a positive attitude.
- Supported and guided the team during busy shifts, creating a positive and efficient working atmosphere.
WAREHOUSE OPERATOR
Eerri
2025.11 - 2026.01
- Efficiently manage inventory, ensuring timely stock replenishment and order accuracy.
- Operate machinery to streamline logistics, reducing processing time and enhancing productivity.
- Collaborate with team to optimize workflow, resulting in improved operational efficiency.
- Understood safety protocols, minimizing workplace incidents and ensuring a secure environment.
- Utilize analytical skills to identify areas for improvement, driving operational enhancements.
CUSTOMER SERVICE MANAGER
Tesco call centre
Dundee
2025.11 - 2025.11
- Implemented efficient call handling procedures, reducing wait times..
- Trained staff on conflict resolution, improving complaint resolution speed.
- Analyzed customer feedback to refine service strategies, boosting loyalty.
- Streamlined operations, resulting in an increase in daily call handling capacity.
ARMED FORCES SOLDIER
British Army
2023.09 - 2025.11
- Execute complex tasks under pressure, ensuring safety and precision in high-stakes environments whilst working individually and as a team.
- Maintain and operate advanced equipment, optimizing functionality and readiness.
- Demonstrate resilience and endurance in challenging conditions, contributing to mission success.
- Organised advanced logistical moves, at whole unit level.
CREW MEMBER
McDonalds
Dundee, Angus
2023.01 - 2023.09
- Delivered fast, friendly service to customers, ensuring a positive experience.
- Worked across kitchen and front-of-house stations, maintaining high standards.
- Handled payments and orders accurately while supporting the team during busy periods.
- Responded to customer queries and resolved minor issues professionally and efficiently.
- Collaborated with team members to streamline operations, fostering a cohesive work environment and improving service delivery.
CHINESE TAKEAWAY
Wok This Way
Dundee, Angus
2022.01 - 2023.01
- Prepared and packed food orders accurately and efficiently during busy periods.
- Maintained hygiene and safety standards, ensuring quality and compliance.
- Supported teammates across different kitchen stations to keep service running smoothly.
LABOURER
Mark Lundie Bespoke Joinery
Dundee, Dundee
2022.06 - 2022.07
- Streamlined organisation and operation of tools.
- Provided general labour support across multiple construction sites, adapting quickly to new tasks.
- Assisted in site preparation, including clearing debris and setting up necessary equipment for construction projects.
Education
SCOTTISH QUALIFICATIONS CERTIFICATE - English (B), Modern Studies (B), Human Biology (D)
St Paul's RC Academy
Dundee 2018.01 - 1 2023
Skills
- Customer Service (Experienced), Communication (Experienced), Teamwork (Experienced), Collaboration (Experienced), Problem Solving (Skillful), Adaptability, Time Management, Reliability, Health, Safety, Compliance
Timeline
Sales and Marketing leader
Pasha Ltd and Atlas Promotions
2025.11 - Current
CUSTOMER SERVICE MANAGER
Tesco call centre
2025.11 - 2025.11
WAREHOUSE OPERATOR
Eerri
2025.11 - 2026.01
FOOD AND BEVERAGE ASSISTANT
Dundee FC & Live Tour Promotions
2025.08 - 2025.12
ARMED FORCES SOLDIER
British Army
2023.09 - 2025.11
CREW MEMBER
McDonalds
2023.01 - 2023.09
LABOURER
Mark Lundie Bespoke Joinery
2022.06 - 2022.07
CHINESE TAKEAWAY
Wok This Way
2022.01 - 2023.01
SCOTTISH QUALIFICATIONS CERTIFICATE - English (B), Modern Studies (B), Human Biology (D)
St Paul's RC Academy
2018.01 - 1 2023