Joe Yip
Pontllanfraith,Caerphilly County Borough
Summary
As a person I am punctual, can manage my time very well, I am good with people, I can work in a team and am good at problem solving. The skills that I have for this job is that I can cook many dishes from my current job and that I can work for long hours on my feet. The other work experience I have is in the office, having worked in an accounting firm for a short period of time for work experience and also volunteering for many things in my college such as helping in the office as well as my time as a student rep. I am also very passionate about my hobbies such as card, board, tabletop and online games as well as participating in rigorous daily training.
Overview
12
12
years of professional experience
Work History
Store Assistant
Homebargins Blackwood
Blackwood
01.2021 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Operated POS system to process payments and provide receipts.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Answered questions about store policies and addressed customer concerns.
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Reduced instances of shoplifting by implementing stricter security measures and staff vigilance.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
Chef
Dragon Palace
Blackwood, Caerphilly County Borough
01.2013 - 04.2020
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
Accountant
Linghams Accountants charted
Cardiff, Cardiff
01.2016 - 01.2016
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Student Representative
Coleg Gwent Pontypool
Pontypool
09.2014 - 06.2015
- Providing support and advice to pupils and classmates
- Communicating between the staff and students
- Speaking on behalf of others
- Participating in events and meetings
- Volunteering for office work
- Elevated school spirit by planning engaging events that fostered connections among students, faculty, and staff.
- Fostered a strong sense of community among the student body, leading to greater satisfaction with campus life and increased retention rates.
Sandwich Artist
SUBWAY®Restaurants
Blackwood, Caerphilly County Borough
05.2021 - 09.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
Diploma Level 3 - Business Year 1
Coleg Gwent Pontypool
01.2017
Level 3 BTEC - Retail and Hospitality
Coleg Gwent Pontypool
01.2016
Level 2 BTEC - Business and Finance
Coleg Gwent Pontypool
01.2015
Entry 3 Prevent -
Coleg Gwent Pontypool
01.2014
Skills
- Organisational skills
- Time management skills
- Problem solving skills
- Interpersonal skills
- Mathematics skills
- Good speaking skills
- Ability to adapt to situations
- Computing skills
- Motivational skills
- Good communication skills
- Good team working skills
- Ability to work under pressure
- Good decision skills
- Good leadership skills
- Planning and organising of events
- Community participation
References
- Alun, Philips, Store Manager, Aulnphilips1970@gmail.com, 01495224152, HomeBargins Blackwood, Blackwood
- Cheri, Boucher, Tutor, Coleg Gwent Pontypool, Pontypool
Timeline
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 09.2021
Store Assistant
Homebargins Blackwood
01.2021 - Current
Accountant
Linghams Accountants charted
01.2016 - 01.2016
Student Representative
Coleg Gwent Pontypool
09.2014 - 06.2015
Chef
Dragon Palace
01.2013 - 04.2020
Level 3 BTEC - Retail and Hospitality
Coleg Gwent Pontypool
Level 2 BTEC - Business and Finance
Coleg Gwent Pontypool
Diploma Level 3 - Business Year 1
Coleg Gwent Pontypool
Entry 3 Prevent -
Coleg Gwent Pontypool