Joe Tindall

• Built and sold custom gaming PCs using a mix of new and refurbished parts, achieving consistent profit margins of £50–£100 per build.
• Managed all aspects of online sales , including listing optimization, pricing strategy, promotion management, and post-sale support.
• Grew organic visibility through SEO-friendly titles, photo design, and competitive benchmarking, resulting in steady sales with minimal ad spend.
• Provided excellent customer service , responding promptly to inquiries and resolving disputes, maintaining a 100% positive feedback rating across 100+ reviews.
• Packaged and shipped products efficiently , using Tracked 24 services and clear quick-start guides to reduce buyer confusion and returns.
• Troubleshot hardware issues such as bent CPU socket pins and startup failures, developing strong diagnostic and problem-solving skills.
• Tracked inventory and costs meticulously , using spreadsheets and purchase records to ensure profitability and efficient scaling.

This hands-on experience gave me a deep understanding of PC hardware, e-commerce platforms, and customer engagement. It strengthened my ability to manage technical projects independently — from diagnosing hardware issues to optimizing online listings — while building a strong foundation in logistics and product marketing. It's also sharpened my analytical and problem-solving skills, both of which are highly transferable to roles in the tech sector.

• Worked as part of a team to meet targets.
• Ensured optimal product display for increased sales.
• Processed returns and exchanges efficiently, ensuring customer satisfaction.
• Assisted customers with queries, leading to positive feedback
• Handled stock and inventory for smooth store operations.
• Provided expert advice on products, enhancing customer experience.

Overall I gained valuable customer service and teamwork experience in a fast-paced retail environment. Provided expert advice to customers, helping them make confident purchases and contributing to positive feedback. Consistently met team targets through strong communication and a customer-first approach.