Joe Thomson

• Coordinated projects to ensure completion within established timelines.
• Ensured compliance with safety standards and regulatory requirements.
• Implemented new systems to optimise workflow and enhance productivity.
• Managed wide range of administrative duties, including documentation, recordkeeping and scheduling to support daily operational demands.
• Authored and reviewed internal processes and procedures.
• Applied for and maintained Radio Frequency licences to ensure compliance with regulatory requirements
• Engaged local, national and international stakeholders producing formal Notifications and maintained effective communication.
• Promulgated Notices to Airmen and Mariners to ensure safety awareness.
• Procurement tasks, sourcing technical equipment with varying requirements.

• Answering the phone, answering queries, taking messages and forwarding calls as required.
• Acted as receptionist answering the door in a professional manner for a variety of guests.
• Liaised with suppliers to resolve invoice discrepancies.
• Maintained confidentiality of all financial data.
• Assisted with procurements across a wide range of projects
• Processing of all invoices and credits in an efficient and accurate manner
• Reviewing of Statements to ensure ledger accuracy
• Review and processing of expenses ensuring accuracy
• Management of shared inboxes, responding to emails and filing appropriately

• Effectively handled daily customer sales calls and account management tasks, improving sales team efficiency.
• Answering phone, answering customer questions, taking messages as required and forwarding calls.
• Established and maintained positive, profitable client relationships and provided customer service
• Provided first impressions to welcome existing, new and potential customers.
• Helping customers with understanding statements, talking through outstanding balances using Sage.
• Dealing with customer complaints, to resolve issues by booking engineers for dispense equipment maintenance and processing ullages for investigation by production team.
• Processing of credits using BrewMan system.
• Exporting outside of the UK, developed a weight calculation spreadsheet, creating picking lists, processing government gateway paperwork through their online portal and working with haulage firms for delivery of goods and return of containers back to brewery.
• Keeping brewery website and social media up to date.
• Graphics design at self taught level, producing sales sheets, social media posts, posters and artwork for POS (point of sale).
• General IT support within the business, helping out where I could within my abilities.

• Collating and populating weekly timesheet analysis spreadsheet for the brewery + restaurants
• Updating Posera till system as required, integrated a time and attendance module for time analysis, improving efficiency within restaurants and accounts. Handling confidential information regarding pay-roll.
• Processing of purchase ledgers on Sage for brewery + restaurants
• Assisting with stock takes within restaurants.
• Creation of spreadsheets for analysis where requested.
• General IT support within the business, helping out where I can within my abilities.

Attended unpaid work experience during school, learning skills in accounts, Excel spreadsheets, Posera till system, IT and social media.

Volunteered within the learning support department at school, helping young people with learning disabilities to complete coursework, homework and additional work set out by the learning support department.