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Dynamic Tech Support Practitioner with over 7 years of experience in Service Desk Management and IT service delivery. Expertise in serving as a critical interface between clients and technical teams, ensuring seamless issue resolution, adherence to SLA standards, and exceptional client satisfaction. Proficient in managing incident tickets, delivering effective IT support, leading teams, conducting training sessions, and overseeing performance metrics to drive continuous improvement. Committed to leveraging technical acumen and leadership skills to enhance service quality and foster positive client relationships.

Dedicated Level II IT Support Specialist with a decade of experience in information technology, specializing in critical incident resolution and customer satisfaction enhancement. Proven track record of leveraging strong problem-solving skills to efficiently address complex technical issues. Exceptional communication abilities facilitate collaboration with diverse teams and ensure a clear understanding of user needs. Committed to delivering high-quality support and continuous improvement in service delivery.

Versatile and results-driven IT Help Desk Technician with a strong foundation in technical support, system administration, and network configuration. Recent hands-on experience managing multi-tenant environments, implementing Microsoft Intune, and enhancing security with Azure technologies. Combines over 8 years of professional experience including a background in sales with strong communication and problem-solving skills to deliver high-impact support and build user trust. Actively pursuing continued growth in IT and infrastructure roles.

I am a B.Tech graduate with 9 years of progressive experience in IT Support and Service Management. I am a dedicated and highly competent IT professional with a proven track record in resolving complex escalated issues across Mobile Device Management (MDM), Cloud Services (Microsoft Azure), Office 365, Active Directory, MS exchange and enterprise applications in Windows and macOS environments. My expertise spans ticketing systems, user provisioning, and SLA management in fast-paced IT service delivery environments. I am adaptable, proactive, and detail-oriented with strong technical acumen and a commitment to maintaining high service quality standards.

Joe Taylor

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Device Management Engineer

Data administrator

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Level 3 ICT - Azure Cloud Support Specialist -

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Device Management Engineer

Level 3 ICT - Azure Cloud Support Specialist -

Data administrator

Carer

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