Joe Tapp
Milton Keynes,Buckinghamshire
Summary
Dynamic self motivated individual with a strong foundation in customer service and technical problem solving, complemented by computer proficiency and team collaboration skills, understanding the needs of the user as well as the specification.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work history
Internal Sales Support Engineer
Omron Electronics
Milton Keynes, Buckinghamshire
10.2017 - 09.2025
- Providing professional customer service through use of specialist industry knowledge
- Looking after customer accounts internally to discuss orders, discounts, and product needs
- Supplying technical knowledge to customers to decide product routes
- Discussing project goals and requirements with customers
- Looking at alternative options and comparing competitor products to create a solution
- Supporting multiple teams, including the Automotive sales team, to ensure efficiency
- Keeping up to date with latest news and product lines to advise customers
- Training new staff and keeping current staff up to date with product launches and training
Engineering Apprentice
Amelec Instruments
Milton Keynes, Buckinghamshire
11.2016 - 10.2017
- Supported an engineering workshop to create high quality products
- PCB Testing and repairing
- Soldering PCB components, through hole components and surface mount
- Collaborated with team members to troubleshoot technical issues and implement solutions.
- Machine Shop responsibilities included milling, Pillar Drilling and Print screening
- Quality Assurance
- Took control of goods in and out of the workshop
- Organised inventory and supplies to facilitate smooth operations within the workshop.
Checkout Assistant
Sainsbury's
Milton Keynes, Buckinghamshire
09.2015 - 11.2016
- Worked in a fast-paced environment, providing helpful and reliable customer service
- Presented a friendly and clean environment to customers.
- Kept up to date with latest news in store, avoiding any potential confusion
- Solved issues with customers and staff alike
- Trained new workers on new processes and ensured they were comfortable with their role.
- Guided customers through self-checkout processes to enhance their shopping experience.
- Collaborated well within a team setting, fostering a positive working atmosphere.
Education
BTEC Higher National Certificate/Diploma - Electrical & Electronic Engineering
University of Northampton
01.2019 - 01.2022
BTEC Level 3 Diploma - Engineering
Milton Keynes College
01.2017 - 01.2019
A-Levels - undefined
The Hazeley Academy
01.2009 - 01.2016
Skills
- Customer service
- Problem solving
- Computer proficiency
- Team collaboration
- Self-motivation
- Supply chain knowledge
- Time efficiency
- Relationship driven
Volunteer Experience
- STEM Ambassador , 2024 - Current
Providing local schools with the opportunity to see and get hands on with automation and manufacturing processes
- Milton Keynes Central Library , Summer Reading Challenge Volunteer, 2022 - 2023
Encouraged the development of children's literacy in a public facing volunteer role
- The Hazeley Academy , Volunteer Library Assistant, 2014 - 2015,
Organized library stock, took responsibility for resolving user issues, and kept the library presentable
Affiliations
- Rock Climbing
- Gardening
- Computer Building
- 12 Years of Guitar
- Amateur Radio
- 3D Printing - FDM, SLA
Languages
Norwegian
Beginner
References
References available upon request.
Timeline
BTEC Higher National Certificate/Diploma - Electrical & Electronic Engineering
University of Northampton
01.2019 - 01.2022
Internal Sales Support Engineer
Omron Electronics
10.2017 - 09.2025
BTEC Level 3 Diploma - Engineering
Milton Keynes College
01.2017 - 01.2019
Engineering Apprentice
Amelec Instruments
11.2016 - 10.2017
Checkout Assistant
Sainsbury's
09.2015 - 11.2016
A-Levels - undefined
The Hazeley Academy
01.2009 - 01.2016
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