Joe Saxton
Wakefield,United Kingdom
Summary
I am an experienced financial services professional with over 18 years of industry experience, combining strong knowledge of quality assurance, compliance, and customer service, with a methodical and detail-oriented approach to work. A dependable team player who thrives in collaborative environments, yet equally confident working independently to deliver results. Recognised for clear and confident communication, effective stakeholder engagement, and strong problem-solving skills. I want to use my experience in financial services to further advance a career in quality assurance and compliance in order to help drive continuous improvement.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Quality Assurance & Compliance Officer
Lenvi
2023.05 - 2025.04
- Conduct regular internal audits to assess compliance with ISO 27001 and ISO 9001 international standards, report findings to senior leadership, and recommend actionable improvements to enhance operational effectiveness and regulatory alignment.
- Conduct monthly quality checks on calls and correspondence to ensure compliance with established standards.
- Compile and analyse daily and weekly performance data to identify trends and support decision-making.
- Participate in monthly calibration sessions with stakeholders and partners to promote best practices and support continuous improvement in training programs and service quality.
Equity Release Adviser
Age Partnership
2021.09 - 2023.05
- Providing whole-of-market equity release advice through both telephone and face-to-face consultations, tailored to individual client needs.
- The preparation of client recommendation reports, ensuring alignment with industry guidelines and compliance standards, while clearly communicating complex information in an accessible manner.
- Engage in ongoing Continuing Professional Development (CPD) to stay informed of market changes and regulatory updates.
Equity Release Adviser
StepChange Financial Solutions
2016.09 - 2021.09
- Deliver telephone-based whole-of-market equity release advice tailored to individual client needs, ensuring suitability and compliance.
- Prepare bespoke client reports daily, aligned with industry regulations and compliance standards, presenting complex information in a clear and understandable manner.
- Coaching and supporting trainee advisers, helping their development through guidance, feedback, and sharing best practices.
- Commit to ongoing CPD, staying up to date with market trends, regulatory changes.
Equity Release Advisor
Age Partnership
2015.07 - 2016.09
- After completing the Certificate in Regulated Equity Release (CeRER), I provided whole-of-market equity release advice via both telephone and face-to-face consultations.
- Produced personalised recommendation reports in line with regulatory and compliance standards and ensured that I maintained CPD to stay up-to-date with industry standards and guidelines.
Sales Consultant
Homewise Ltd
2008.10 - 2015.06
- Maintain daily contact with pre-qualified clients committed to using Homewise services for their upcoming property move.
- Conduct thorough due diligence—utilizing flood reports, Land Registry data, and local estate agent insights—to accurately assess property market values.
Mortgage Advisor
Charcol Mortgage Brokers
2006.09 - 2008.10
- Provide telephone-based whole-of-market mortgage advice tailored to clients’ individual needs.
- Prepare tailored client reports daily, presenting complex information in a clear and understandable manner.
Cashier
Yorkshire Bank Plc
2005.07 - 2006.09
- Was the first point of contact for existing customers, handling general enquiries and processing day-to-day banking transactions efficiently and accurately.
- Generating customer referrals and new business opportunities through active listening and engagement.
Education
Bachelor of Arts - History and Literature
University of Birmingham, UK
Birmingham 2001.10 - 2005.07
A-Levels - History, English, Psychology
Greenhead College
Huddersfield, Kirklees 1999.09 - 2001.07
GCSEs -
Holmfirth High School
Holmfirth, Kirklees 1994.09 - 1999.07
Skills
- Microsoft Office Proficiency: Skilled in Microsoft Windows, Word, Excel, PowerPoint, and Outlook
- Methodical Approach: Detail-oriented with strong organizational and problem-solving abilities
- Communication Skills: Clear and effective communicator, both written and verbal
- Interpersonal Skills: Strong ability to build positive relationships with clients, colleagues, and stakeholders
Certification
- Certificate in Mortgage Advice & Practice (CeMAP)
London Institute of Banking & Finance (LIBF) – 2007 - Certificate of Regulated Equity Release (CeRER)
London Institute of Banking & Finance (LIBF) – 2015
Personal Details
- Date of birth: 13/01/1983
Interests
- Enjoy music and avid collector of vinyl
- Stay active and love exploring new places
- Value quality time with friends and family
- Avid reader with a passion for continuous learning
Timeline
Quality Assurance & Compliance Officer
Lenvi
2023.05 - 2025.04
Equity Release Adviser
Age Partnership
2021.09 - 2023.05
Equity Release Adviser
StepChange Financial Solutions
2016.09 - 2021.09
Equity Release Advisor
Age Partnership
2015.07 - 2016.09
Sales Consultant
Homewise Ltd
2008.10 - 2015.06
Mortgage Advisor
Charcol Mortgage Brokers
2006.09 - 2008.10
Cashier
Yorkshire Bank Plc
2005.07 - 2006.09
Bachelor of Arts - History and Literature
University of Birmingham, UK
2001.10 - 2005.07
A-Levels - History, English, Psychology
Greenhead College
1999.09 - 2001.07
GCSEs -
Holmfirth High School
1994.09 - 1999.07