Summary
Overview
Work history
Education
Skills
Certification
Personal Details
Interests
Timeline
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Joe Saxton

Wakefield,United Kingdom

Summary

I am an experienced financial services professional with over 18 years of industry experience, combining strong knowledge of quality assurance, compliance, and customer service, with a methodical and detail-oriented approach to work. A dependable team player who thrives in collaborative environments, yet equally confident working independently to deliver results. Recognised for clear and confident communication, effective stakeholder engagement, and strong problem-solving skills. I want to use my experience in financial services to further advance a career in quality assurance and compliance in order to help drive continuous improvement.

Overview

20
20
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Quality Assurance & Compliance Officer

Lenvi
05.2023 - 04.2025
  • Conduct regular internal audits to assess compliance with ISO 27001 and ISO 9001 international standards, report findings to senior leadership, and recommend actionable improvements to enhance operational effectiveness and regulatory alignment.
  • Conduct monthly quality checks on calls and correspondence to ensure compliance with established standards.
  • Compile and analyse daily and weekly performance data to identify trends and support decision-making.
  • Participate in monthly calibration sessions with stakeholders and partners to promote best practices and support continuous improvement in training programs and service quality.

Equity Release Adviser

Age Partnership
09.2021 - 05.2023
  • Providing whole-of-market equity release advice through both telephone and face-to-face consultations, tailored to individual client needs.
  • The preparation of client recommendation reports, ensuring alignment with industry guidelines and compliance standards, while clearly communicating complex information in an accessible manner.
  • Engage in ongoing Continuing Professional Development (CPD) to stay informed of market changes and regulatory updates.

Equity Release Adviser

StepChange Financial Solutions
09.2016 - 09.2021
  • Deliver telephone-based whole-of-market equity release advice tailored to individual client needs, ensuring suitability and compliance.
  • Prepare bespoke client reports daily, aligned with industry regulations and compliance standards, presenting complex information in a clear and understandable manner.
  • Coaching and supporting trainee advisers, helping their development through guidance, feedback, and sharing best practices.
  • Commit to ongoing CPD, staying up to date with market trends, regulatory changes.

Equity Release Advisor

Age Partnership
07.2015 - 09.2016
  • After completing the Certificate in Regulated Equity Release (CeRER), I provided whole-of-market equity release advice via both telephone and face-to-face consultations.
  • Produced personalised recommendation reports in line with regulatory and compliance standards and ensured that I maintained CPD to stay up-to-date with industry standards and guidelines.

Sales Consultant

Homewise Ltd
10.2008 - 06.2015
  • Maintain daily contact with pre-qualified clients committed to using Homewise services for their upcoming property move.
  • Conduct thorough due diligence—utilizing flood reports, Land Registry data, and local estate agent insights—to accurately assess property market values.

Mortgage Advisor

Charcol Mortgage Brokers
09.2006 - 10.2008
  • Provide telephone-based whole-of-market mortgage advice tailored to clients’ individual needs.
  • Prepare tailored client reports daily, presenting complex information in a clear and understandable manner.

Cashier

Yorkshire Bank Plc
07.2005 - 09.2006
  • Was the first point of contact for existing customers, handling general enquiries and processing day-to-day banking transactions efficiently and accurately.
  • Generating customer referrals and new business opportunities through active listening and engagement.

Education

Bachelor of Arts - History and Literature

University of Birmingham, UK
Birmingham
10.2001 - 07.2005

A-Levels - History, English, Psychology

Greenhead College
Huddersfield, Kirklees
09.1999 - 07.2001

GCSEs -

Holmfirth High School
Holmfirth, Kirklees
09.1994 - 07.1999

Skills


  • Microsoft Office Proficiency: Skilled in Microsoft Windows, Word, Excel, PowerPoint, and Outlook
  • Methodical Approach: Detail-oriented with strong organizational and problem-solving abilities
  • Communication Skills: Clear and effective communicator, both written and verbal
  • Interpersonal Skills: Strong ability to build positive relationships with clients, colleagues, and stakeholders

Certification

  • Certificate in Mortgage Advice & Practice (CeMAP)
    London Institute of Banking & Finance (LIBF) – 2007
  • Certificate of Regulated Equity Release (CeRER)
    London Institute of Banking & Finance (LIBF) – 2015

Personal Details

  • Date of birth: 13/01/1983

Interests

  • Enjoy music and avid collector of vinyl
  • Stay active and love exploring new places
  • Value quality time with friends and family
  • Avid reader with a passion for continuous learning

Timeline

Quality Assurance & Compliance Officer

Lenvi
05.2023 - 04.2025

Equity Release Adviser

Age Partnership
09.2021 - 05.2023

Equity Release Adviser

StepChange Financial Solutions
09.2016 - 09.2021

Equity Release Advisor

Age Partnership
07.2015 - 09.2016

Sales Consultant

Homewise Ltd
10.2008 - 06.2015

Mortgage Advisor

Charcol Mortgage Brokers
09.2006 - 10.2008

Cashier

Yorkshire Bank Plc
07.2005 - 09.2006

Bachelor of Arts - History and Literature

University of Birmingham, UK
10.2001 - 07.2005

A-Levels - History, English, Psychology

Greenhead College
09.1999 - 07.2001

GCSEs -

Holmfirth High School
09.1994 - 07.1999

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