Joe Salisbury
Trowbridge,Wiltshire
Summary
I see myself as a reliable team member with excellent customer service experience gained over years of employment in the customer service field. A proactive planner and problem solver that likes to take on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results. Motivated and confident using my own initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Team member
Motor Fuel Group
Trowbridge
09.2024 - Current
- Prepared and packaged orders with precise presentation skills.
- Warmly greeted customers and proactively reduced wait times.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Demonstrated proper food handling and safety standards.
- Offered exceptional customer service with strong product knowledge.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
- Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Delivered reliable customer service with attention to detail even under high pressure.
- Upsold extras to help increase daily revenue intakes.
Store colleague
Tesco Extra
Trowbridge, Wiltshire
07.2024 - 08.2024
- Guided customers to locate products or alternative items.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Cleaned and tidied salesfloor to maintain order and enhance customer shopping experiences.
- Updated product labelling and pricing to reflect discounts and offers.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Answered customer enquiries, explaining store policies and checking inventory for desired products.
Community volunteer
Worldwide Friends
Iceland, Hveragerði
02.2024 - 05.2024
- Worked as a team to harvest countless vegetable's that supply the nearby Town.
- Assisted in organising community events, enhancing local engagement.
- Provided hands-on support during community clean-up initiatives.
- Helped provide maintenance on houses, gardens and cleaned the nearby areas surrounding elderly peoples homes.
Team member
Falcon Retail Ltd
Trowbridge, Wiltshire
10.2021 - 02.2024
- Collaborated with team members to ensure timely restocking of merchandise and supplies.
- Engaged with customers to provide excellent service and resolve any inquiries.
- Monitored safety protocols to ensure compliance with health and safety regulations.
Cleaner
Direct
Trowbridge, Wiltshire
01.2018 - 12.2018
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Worked quickly to complete cleaning within allotted timeframes.
- Vacuumed carpeted areas and mopped hard floors.
- Cleaned and dried windows, mirrors and glass surfaces.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Followed health and safety standards governing correct use of chemicals.
- Communicated well with team across multiple locations.
Education
GCSEs - Product Design, Hospitality, History, Business Studies, Maths, English, Science, P.E
The Clarendon Academy
Trowbridge 09.2011 - 07.2017
Diploma of Higher Education - Music Technology
Bath College
Bath 09.2017 - 06.2018
Diploma of Higher Education - Carpentry & Joinery
Wiltshire College, Trowbridge
Wiltshire 09.2018 - 06.2019
Diploma of Higher Education - Level 2 Health, safety and welfare in construction
Wiltshire College, Trowbridge
Wiltshire 09.2018 - 06.2019
Skills
- Hand and power tools
- Safety policies and procedures
- Equipment testing
- Oral and written communication
- Manual lifting
- Customer assistance
- Store appearance upkeep
- Order packing
- Outgoing and enthusiastic
- Moving and handling
- Customer advising
Timeline
Team member
Motor Fuel Group
09.2024 - Current
Store colleague
Tesco Extra
07.2024 - 08.2024
Community volunteer
Worldwide Friends
02.2024 - 05.2024
Team member
Falcon Retail Ltd
10.2021 - 02.2024
Diploma of Higher Education - Carpentry & Joinery
Wiltshire College, Trowbridge
09.2018 - 06.2019
Diploma of Higher Education - Level 2 Health, safety and welfare in construction
Wiltshire College, Trowbridge
09.2018 - 06.2019
Cleaner
Direct
01.2018 - 12.2018
Diploma of Higher Education - Music Technology
Bath College
09.2017 - 06.2018
GCSEs - Product Design, Hospitality, History, Business Studies, Maths, English, Science, P.E
The Clarendon Academy
09.2011 - 07.2017
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