Summary
Overview
Work history
Education
Skills
Timeline
Generic

Joe Salisbury

Trowbridge,Wiltshire

Summary

I see myself as a reliable team member with excellent customer service experience gained over years of employment in the customer service field. A proactive planner and problem solver that likes to take on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. I am driven to deliver high-quality service and consistent results. Motivated and confident using my own initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.


Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work history

Team member

Motor Fuel Group
Trowbridge
09.2024 - Current
  • Prepared and packaged orders with precise presentation skills.
  • Warmly greeted customers and proactively reduced wait times.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Demonstrated proper food handling and safety standards.
  • Offered exceptional customer service with strong product knowledge.
  • Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
  • Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Upsold extras to help increase daily revenue intakes.

Store colleague

Tesco Extra
Trowbridge, Wiltshire
07.2024 - 08.2024
  • Guided customers to locate products or alternative items.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Cleaned and tidied salesfloor to maintain order and enhance customer shopping experiences.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Answered customer enquiries, explaining store policies and checking inventory for desired products.

Community volunteer

Worldwide Friends
Iceland, Hveragerði
02.2024 - 05.2024
  • Worked as a team to harvest countless vegetable's that supply the nearby Town.
  • Assisted in organising community events, enhancing local engagement.
  • Provided hands-on support during community clean-up initiatives.
  • Helped provide maintenance on houses, gardens and cleaned the nearby areas surrounding elderly peoples homes.

Team member

Falcon Retail Ltd
Trowbridge, Wiltshire
10.2021 - 02.2024
  • Collaborated with team members to ensure timely restocking of merchandise and supplies.
  • Engaged with customers to provide excellent service and resolve any inquiries.
  • Monitored safety protocols to ensure compliance with health and safety regulations.

Cleaner

Direct
Trowbridge, Wiltshire
01.2018 - 12.2018
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Vacuumed carpeted areas and mopped hard floors.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Emptied and cleaned trash cans following procedures.
  • Followed health and safety standards governing correct use of chemicals.
  • Communicated well with team across multiple locations.

Education

GCSEs - Product Design, Hospitality, History, Business Studies, Maths, English, Science, P.E

The Clarendon Academy
Trowbridge
09.2011 - 07.2017

Diploma of Higher Education - Music Technology

Bath College
Bath
09.2017 - 06.2018

Diploma of Higher Education - Carpentry & Joinery

Wiltshire College, Trowbridge
Wiltshire
09.2018 - 06.2019

Diploma of Higher Education - Level 2 Health, safety and welfare in construction

Wiltshire College, Trowbridge
Wiltshire
09.2018 - 06.2019

Skills

  • Hand and power tools
  • Safety policies and procedures
  • Equipment testing
  • Oral and written communication
  • Manual lifting
  • Customer assistance
  • Store appearance upkeep
  • Order packing
  • Outgoing and enthusiastic
  • Moving and handling
  • Customer advising

Timeline

Team member

Motor Fuel Group
09.2024 - Current

Store colleague

Tesco Extra
07.2024 - 08.2024

Community volunteer

Worldwide Friends
02.2024 - 05.2024

Team member

Falcon Retail Ltd
10.2021 - 02.2024

Diploma of Higher Education - Carpentry & Joinery

Wiltshire College, Trowbridge
09.2018 - 06.2019

Diploma of Higher Education - Level 2 Health, safety and welfare in construction

Wiltshire College, Trowbridge
09.2018 - 06.2019

Cleaner

Direct
01.2018 - 12.2018

Diploma of Higher Education - Music Technology

Bath College
09.2017 - 06.2018

GCSEs - Product Design, Hospitality, History, Business Studies, Maths, English, Science, P.E

The Clarendon Academy
09.2011 - 07.2017
Joe Salisbury