Joe Rogers
Clifton,Manchester
Summary
A highly skilled professional with expertise in Microsoft Office packages and a proven ability to communicate confidently. Demonstrates rapid learning of new systems and processes, excelling in both collaborative and autonomous environments. Committed to leveraging these skills to drive organisational success and achieve career growth.
Experienced professional with focus on housing coordination and community support. Streamlines housing processes and ensures tenant satisfaction through strong communication and problem-solving skills. Facilitates smooth operations by leveraging expertise in tenancy management and conflict resolution.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Housing Coordinator
Qualitas Housing
2024.09 - Current
- Oversaw efforts to ensure properties without tenants were promptly filled.
Collaborated with charities and agencies to source prospective tenants.
Enhanced property occupancy through strategic referral management and relationship building. - Maintained an up-to-date database of available properties for efficient matching of supply and demand.
- Kept accurate records of all tenancies to provide transparency in dealings and decision-making processes.
- Coordinated tenant activities for improved community relations.
- Conducted thorough pre-tenancy checks to minimise risk of problematic tenancies.
- Communicated effectively with tenants, improving overall satisfaction rates.
- Established efficient housing systems by streamlining administrative processes.
Procurement Assistant
HSS Hire
Trafford Park
2022.09 - 2024.08
- Monitored a centralised inbox and processed procurement requests for the business.
Assisted with requests for stationery, workwear, and waste removal.
Supported procurement managers by placing orders and identifying tool requirements.. - Prepared detailed reports on procurement activities, providing valuable insights into operations.
- Assisted in preparation of purchase orders, ensuring accuracy in data entry.
- Oversaw nationwide management of tool category to enhance service delivery.
Ensured compliance with stock criteria and tool maintenance for quality assurance.
Streamlined large contract fulfilment for construction firms, focusing on ROI and tool efficiency. - Assisted accounts team in managing overdue invoices and maintaining supplier accounts to prevent service disruptions and support seamless logistics.
Data Retention Coordinator
My Dentist
Kersley
2021.11 - 2022.07
- Ensured security of patient data through rigorous compliance with GDPR regulations..
- Facilitated requests with storage provider for efficient storage and retrieval of patient records for dental practices.
Implemented a Microsoft Excel system which would monitor recalled boxes ensuring compliance with data protection requirements.
Supported compliance efforts by ensuring accurate tracking of patient data storage processes. - Oversaw management of patient records, ensuring high levels of organisation and attention to detail.
Led efforts in data handling, implementing protocols to prevent breaches and secure sensitive information.
Developed independent working skills by managing tasks without team reliance.
Transport Administrator and Warehouse Operative
Bunzl
Agecroft
2021.07 - 2021.10
- Facilitated Bunzl delivery drivers by ensuring correct paperwork and coordinating with customers for seamless delivery.
- Managed item returns by accurately placing goods into designated bin locations in warehouse environment.
- Facilitated smooth operation by resolving driver issues promptly.
- Conduct monthly stock takes to ensure accurate invoicing for customers and provide sales teams with reliable information on available stock.
- Utilised warehouse management system to create pick lists and retrieve items from designated bin locations, stacking them on pallets for evening dispatch..
- Printed delivery stickers for larger couriers.
Scanned items back into bin locations for customer returns or cancellations. - Assisted in safe navigation of warehouse operations.
Supported quick learning of new systems to ensure accurate order picks.
Maintained organisation and efficiency to keep workspace clear.
HMRC Customs and Trade Agent
HGS
2020.11 - 2021.04
- Streamlined goods movement for traders and businesses between Great Britain and Northern Ireland, ensuring compliance with post-Brexit regulations.
Optimised customs form assistance, resulting in improved efficiency and accuracy in trade operations.
Enhanced customer experience by effectively addressing a wide range of inquiries related to customs and trading procedures.
Customer Service Team
AJ Bell
Salford Quays
2019.12 - 2020.05
- Enhanced understanding of investments to assist clients in making informed decisions regarding stocks and shares using AJ Bell platform.
- Assisted members with account access and investment processes.
Explained basic investment concepts within customer portfolios. - Offered friendly, efficient customer service and handled challenging situations with empathy.
Medical Risk Adviser and Admin
Bupa Medical Insurance
2018.01 - 2019.06
- Underwrote new applications ensuring accurate capture of relevant conditions for exclusion.
Responded to inbound calls from members regarding underwriting queries.
Conducted outbound calls to gather additional information for accurate underwriting. - Streamlined processes within department to enhance efficiency.
Assisted team members in staying informed about frequent departmental changes.
Received recognition from company for contributions to process improvements. - Assisted with administrative tasks by sending correspondence to members.
Supported the management of a centralised mailbox by addressing internal and external queries.
Maintained stock levels of office supplies to ensure availability.
Conducted searches and reservations for meeting rooms as required. - Regularly updated knowledge about changing processes and exclusions within the business.
Member Service Adviser
Bupa Medical Insurance
Salford Quays
2017.06 - 2019.06
- Assisted members by routing them to appropriate departments.
Authorised treatments based on member requirements.
Maintained high call volume management, handling between 40 to 60 calls daily. - Assisted in learning policy updates to stay informed about changes.
Conveyed empathy over the phone when discussing treatment denials due to insurance coverage.
Enhanced objection handling skills through regular interactions with members.
Education
BA Honours - Geography
Lancaster University
2013.10 - 2016.07
A-Level - Geography (B), English Literature and Language (B), Economics (C)
Loreto College
2011.09 - 2013.05
Skills
- Proficient in Microsoft Office packages
- A confident communicator
- Rapid learning of new systems and processes
- Collaboration and autonomy
Affiliations
- Grade 5 in Guitar
- Stand up comedy
Accomplishments
- Achieved a business wide recognition award whilst at Bupa.
- Performed as a solo guitarist at a friends wedding.
References
References available upon request.
Timeline
Housing Coordinator
Qualitas Housing
2024.09 - Current
Procurement Assistant
HSS Hire
2022.09 - 2024.08
Data Retention Coordinator
My Dentist
2021.11 - 2022.07
Transport Administrator and Warehouse Operative
Bunzl
2021.07 - 2021.10
HMRC Customs and Trade Agent
HGS
2020.11 - 2021.04
Customer Service Team
AJ Bell
2019.12 - 2020.05
Medical Risk Adviser and Admin
Bupa Medical Insurance
2018.01 - 2019.06
Member Service Adviser
Bupa Medical Insurance
2017.06 - 2019.06
BA Honours - Geography
Lancaster University
2013.10 - 2016.07
A-Level - Geography (B), English Literature and Language (B), Economics (C)
Loreto College
2011.09 - 2013.05