Joe Robertson

• Handling of all project invoices and all of the install throughout DWP.
• Dealing with all sales quotes/approval of quotes.
• Set up of DWP sites within the system and all contract changes.
• Scheduling of all site Divestments and liasing with engineers.
• Liaising with project managers, attending very important / confidential meetings.
• Raise all purchase orders within admin and sales.
• Deligating work out to the team to work on. e.g. KPI reports, end of month spreadsheet.

• Ordering high tech security products for engineers, creating PO's. Liaising close with suppliers.
• Working with management and operations to ensure the smooth service of DWP. Processing and coordinating information.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Managing day to day admin duties, answering phones, responding to emails, working in a very professional manner.
• Scheduling all of the engineer jobs in to suit them and the businesses requirements. - Handling all travel arrangements for the engineers.

• Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
• Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
• Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
• Taking cash/card payments securely and being able to cash up 100% correctly at the end of each shift. Doing all banking efficiently and correctly.

Nursing

While working at the Dental Practice, I had also stepped up to do Dental Nursing to help within the company needs.

• Carrying out intense dentistry work, working under a lot of pressure and to a fast speed.
• Being able to completely control infection in the practice to protect myself and everyone around me.
  

• Helping in all areas of the hotel, reception, recruitment, housekeeping, gym and kitchen. - Making sure the hotel is cleaned to a 5-star rating. Stock take. Counting all stock, placing the orders to make sure we get the correct amount of equipment we need at all times.
• Developed creative recruitment marketing materials to attract top talent from various sources.
• Marketing for company job roles
• Making sure all guests are happy and delivering the best customer service skills as possible.
• Had helped with kitchen work - preparing food, delivering front of house service, keeping all areas very clean and hygienic.
• Collaborated with team members to resolve complex redemption issues, ensuring client satisfaction.
• Provided exceptional customer service, addressing client inquiries regarding redemption policies and procedures.
• Managed a high volume of daily redemptions, consistently meeting deadlines and maintaining accuracy.