Joe Phillips

Gained first-hand knowledge of Evri, its customers, and last mile delivery network. Developed strong geographical and local market awareness through courier role. You regularly see which residential areas generate high parcel volumes, where customers may not be home, which locations are easily accessible and which businesses or community locations experience significant footfall. Leveraged practical knowledge to identify and access potential locker locations. The role provides a direct insight into the customer experience. I understand common delivery challenges and why customers may value convenient, secure collection and drop off locations. Coordinated timely deliveries by effectively managing schedules and and observed customer delivery instructions, prioritising safe, secure deliveries.

Reviewed potential projects, interpreted specifications and drawings, calculated costs, prepared quotations, and assessed commercial viability of opportunities. Developed strong attention to detail and numerical ability, aiding in evaluation of site information, maintenance of acquisition pipelines, and reporting against targets. Gained valuable B2B commercial exposure through communication with contractors, suppliers, clients, and stakeholders. Communicating with contractors,suppliers,clients and other stakeholders teaches you how to build requirements, respond to enquiries and communicate a commercial proposition effectively. Developed detailed project budgets, incorporating all relevant costs to aid in financial planning. Analysed project specifications and drawings to accurately estimate costs, materials, and labour required. Prepared regular financial reports, detailing estimated vs actual project costs for review.

Analysed large customer data sets to identify trends and patterns, applying insights to assess potential locations for stronger locker demand and coverage. Developed and maintained performance dashboards through KPI monitoring and analytics tools for real-time decision-making, supporting business case development for site attractiveness.

Developed and maintained performance dashboards using analytics tools for real-time decision-making support. Utilised Power BI, Excel, and performance analysis tools to improve data analysis capabilities, enhancing skills in pipeline analysis, territory mapping, reporting, and forecasting. Monitored on-time metrics and researched issues causing delays in performance reporting to make improvement recommendations to management.