Joe Nicholls
London,Bexley
Summary
Organised and driven, with strong foundation in leadership and strategic planning, coupled with outstanding communication and problem-solving abilities. Proven history of managing cross-functional teams and delivering projects within deadlines and budget constraints. Poised to deliver significant contributions and steer impactful initiatives in a Management role.
Overview
18
18
years of professional experience
Work history
Senior project manager
Love Heating Ltd
London
03.2025 - Current
- Collaborated with different trades and management, ensuring alignment with overall company objectives whilst executing projects.
- Improved team performance through regular training sessions and workshops.
- Strengthened client relationships by maintaining open and consistent communication lines throughout projects' duration.
- Managed resources efficiently, resulting in cost savings.
- Led cross-functional teams for effective project execution.
- Led the implementation of strategic initiatives for business growth.
- Balanced multiple projects simultaneously, demonstrating strong time-management skills.
- Maintained up-to-date knowledge of health and safety legislation for company adherence.
- Promoted a positive health and safety culture within the organisation through effective communication strategies.
- Achieved compliance by implementing and maintaining health and safety procedures.
- Reduced incidents with thorough risk assessments and hazard identifications.
- Liaised with external bodies for maintaining industry standards.
- Conducted regular site inspections for ensuring workplace safety.
- Implemented organisational policies for smooth service delivery.
- Built productive client networks to maximise sales and marketing possibilities.
- Updated databases with current client, contract and service agreements.
- Planned staff and resources within business budgets for minimised expenditure.
- Mentored employees to maximise development potential.
Gas/HVAC Trade manager
Aspect maintenance services
Chessington, Greater London
01.2024 - 03.2025
- Manage a team of 30+ qualified Gas/HVAC engineers, providing technical support, site visits, and performance feedback to ensure operational excellence.
- Conducted site inspections and quality control checks to maintain compliance with regulatory standards.
- Delivered sales-focused support, building and expanding the business through specification-led projects.
- Provided customers with Scope of Work (SOW) documents, fixed-price quotes, and solutions for large-scale projects.
- Handled escalated customer complaints requiring field-based resolution, enhancing client satisfaction.
- Recruited, onboarded, and assessed new engineers, ensuring alignment with company standards.
- Overseeing the installation and maintenance on HVAC systems, including MEV, MVHR, air conditioning and refrigeration systems.
- Secured new business opportunities with successful networking events.
- Optimised resource allocation for increased profits.
- Cultivated strong relationships with clients to secure repeat business.
Plumbing and heating engineer
Self employed
London, Kent
03.2020 - 12.2023
- Diagnosed and repaired faults affecting proper performance of heating systems.
- Made estimates of project costs, issued invoices and collected payments.
- Participated and provided out of hours emergency services when necessary.
- Communicated with customers to explain correct operation of gas appliances and importance of regularly servicing gas applinces.
- Completed all works to high standards in line with company and industry requirements.
- Cleaned and tidied work sites after job completion.
- Worked to deadlines and timescales and liaised with managers and customers for schedule changes.
- Handled installation and maintenance work in domestic and commercial buildings.
- Conducted boiler servicing, diagnosing faults and replacing defective parts.
- Advised customers about best appliances to install based on needs.
- Undertook minor general plastering, joinery work and other associated multi-trades duties.
- Kept secure and correctly operated plant and equipment supplied, from vehicles to flue gas analysis and mobile data equipment.
Site supervisor
C Watkins Plumbing Ltd
London, City of London
07.2014 - 03.2020
- Working on both commercial and domestic jobs in the time spent with the Watkins group I feel I have expanded my knowledge more everyday and kept the passion to work hard, to go above and beyond and most of all to keep pushing to learn more
- They have shown me that I can stay in control of situations that others may find uncontrollable and make well thought out and concise decisions consistently
- Overall a great adaptively educational experience and a continuing one at that.
- Maintained exceptional levels of health and safety in line with guidelines for continued staff wellbeing and company compliance.
- Closely managed site operations, keeping team production at optimal pace.
- Led labouring teams by driving continued productivity to reach targets.
- Handled procurement of necessary materials and supplies within clear budgetary guidelines.
- Supervised specialist sub-contractors by providing thorough induction and delegating tasks.
- Created and maintained construction schedules to determine work shifts.
- Prioritised tasks and adjusted schedules following good weather.
- Monitored progress to determine timely completion aligned to detailed design specifications.
- Managed issues and delays effectively and efficiently for swift resolution and continued project progress.
- Provided training in using safety gear and helmets to comply with safety procedures.
- Updated managers on project progress for improved forward planning.
- Scheduled staff and contractor shifts to meet construction project demands.
- Identified project issues quickly to minimise delays.
- Kept site areas clear of obstructions to limit risk.
- Briefed teams on daily task requirements to meet project targets.
- Updated work progress records for continued project monitoring.
- Checked construction materials met safety, quality and compliance standards.
Plumber
Total Plumbing Services
Croydon, London
09.2010 - 07.2014
- Working on domestic projects in residential properties
- First and second fixing high end bespoke bathrooms
- Installation, breakdown and maintenance of all domestic boilers
- Working both independently and with gangs
- Maintenance and installation of all domestic gas appliances
- Waste pipework
- Guttering - new fittings and repairs Un-vented hot water cylinder installation Sticking to costs outlined by customer budgets Providing constructive and friendly advice
- Inspected plumbing infrastructure to detect and resolve faults.
- Provided friendly, professional service, checking customer satisfaction with completed works to uphold business reputation.
Plumbing assistant
K. L. Services
Dartford , Kent
10.2008 - 09.2010
- Installed plumbing and heating systems and executed tests to verify functionality.
- Listened to instructions from my boss, gaining valuable onsite job training.
- Replaced old fittings and fixtures, keeping plumbing systems operational.
- Inspected plumbing infrastructure to detect and resolve faults.
- Assembled and installed complex mechanical services equipment.
- Cut and welded piping, fittings and fixtures to match required dimensions.
- Renovated building systems, improving drainage and disposal.
Plumbing apprentice
H. A. M Heating
Sidcup, Kent
09.2007 - 10.2008
- Three year Apprenticeship gaining hands on experience whilst completing College
- During this time I developed valuable skills and abilities that have set me up for my plumbing career.
Education
Site managers safety training scheme - Construction industry
Lighthouse safety training
Gillingham, KentSite supervisor’s safety training scheme - Construction industry
Lighthouse safety training
Gillingham, KentCENWAT CKR1 CPA1 HTR1 CCN1 - Domestic gas qualifications
North West Kent College
GravesendUnvented hot water installation and commissioning - Plumbing and mechanical engineering
North West Kent college
GravesendNVQ Level 3 - Plumbing and mechanical engineering
North West Kent college
GravesendNVQ Level 2 - Plumbing and mechanical engineering
North West Kent college
GravesendNVQ Level 1 - Plumbing and mechanical engineering
North West Kent college
Gravesend9 GCSEs - Maths, English, Double Science, Art, Design Tech
Hurstmere School for Boys
Sidcup, Bexley2007
Skills
- Safety management
- Strong IT knowledge
- Sales and customer relations
- Well spoken and confident
- Problem solving and repair
- Leadership and communication
- Working alone and under pressure
- Strict time keeping and scheduling
- Keen learner and listener
- Good attention to detail
Timeline
Senior project manager
Love Heating Ltd
03.2025 - Current
Gas/HVAC Trade manager
Aspect maintenance services
01.2024 - 03.2025
Plumbing and heating engineer
Self employed
03.2020 - 12.2023
Site supervisor
C Watkins Plumbing Ltd
07.2014 - 03.2020
Plumber
Total Plumbing Services
09.2010 - 07.2014
Plumbing assistant
K. L. Services
10.2008 - 09.2010
Plumbing apprentice
H. A. M Heating
09.2007 - 10.2008
Site managers safety training scheme - Construction industry
Lighthouse safety training
Site supervisor’s safety training scheme - Construction industry
Lighthouse safety training
CENWAT CKR1 CPA1 HTR1 CCN1 - Domestic gas qualifications
North West Kent College
Unvented hot water installation and commissioning - Plumbing and mechanical engineering
North West Kent college
NVQ Level 3 - Plumbing and mechanical engineering
North West Kent college
NVQ Level 2 - Plumbing and mechanical engineering
North West Kent college
NVQ Level 1 - Plumbing and mechanical engineering
North West Kent college
9 GCSEs - Maths, English, Double Science, Art, Design Tech
Hurstmere School for Boys