Joe Mosley
Durham
Summary
Dynamic Sales professional with a proven track record at Hartlepool Snooker Centre and Simply Close, adept in assessing customer needs and providing tailored solutions and exceptional at building customer relationships. Excelled in roles from marine engineering to sales, demonstrating adaptability and interpersonal skills. Achieved significant sales targets and operational efficiencies, enhancing revenue and client satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
Simply Close
07.2024 - 01.2025
- Built and managed an accurate sales pipeline to maintain a high volume of activity.
- Utilized Close CRM to manage sensitive client information and update existing and new client profiles.
- Achieved and exceeded monthly sales targets.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in the self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in a fast-paced environment.
- Managed 200 dials a day outbound, and 2-6 daily inbound calls daily.
General Manager
Hartlepool Snooker Centre
01.2013 - Current
- Started working here as a staff assistant at 16 and progressed to general manager.
- Managed employee reviews, training, and schedules.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability, such as building a relationship with a Chinese manufacturer to make snooker equipment and deliver it to the business, which was then sold to customers, increasing profit by £30,000 annually.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Marine Engineer
Royal Navy
09.2016 - 10.2019
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
- Conducted periodic rounds and inspections of machinery spaces.
- Supervised other engineers and crew members and trained for routine and emergency duties.
- Evaluated ongoing work to check progress and maintain pace against schedule demands.
- Visited shipyards to observe work and identify concerns.
- Supported project planning and execution for research development, investigations, analyses and testing.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
Education
No Degree - High Ticket Sales
Club Closer
Online Education07-2024
Apprenticeship - Marine Engineering
HMS Sultan
Portsmouth, United Kingdom10-2019
A-levels & Diploma - Manufacturing Engineering
Byron College
Peterlee, United Kingdom08-2015
Skills
- CRM software management
- Metrics monitoring
- Customer relationship building
- Sales team collaboration
- Cold calling
- Outbound sales management
- Continuous improvement
- Adaptability
- Interpersonal skills
- Inbound sales
- Lead qualification
Timeline
Sales Development Representative
Simply Close
07.2024 - 01.2025
Marine Engineer
Royal Navy
09.2016 - 10.2019
General Manager
Hartlepool Snooker Centre
01.2013 - Current
No Degree - High Ticket Sales
Club Closer
Apprenticeship - Marine Engineering
HMS Sultan
A-levels & Diploma - Manufacturing Engineering
Byron College
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