Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic
Joe Gunter

Joe Gunter

Swindon

Summary

Light-hearted Twenty two year old who is enthusiastic, approachable & friendly, with the ability to resolve any challenge that approaches.


As a quick learner I have experience in working and developing my skills within different areas of a business, being reliable to jump in to assist a variety of teams when needed.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Duty manager & Receptionist

Rockstar Climbing
Swindon, Wiltshire
08.2024 - Current
  • Coordinated check-in and check-out processes, ensuring efficient guest transitions.
  • Oversaw daily staff schedules, optimising workforce management for peak periods.
  • Assisted in resolving guest complaints, enhancing overall satisfaction and loyalty.
  • Monitored booking systems, ensuring accurate and up-to-date information for guests.
  • Ensured customer satisfaction with prompt problem resolution.
  • Handled complaints professionally, leading to improved customer retention rates.
  • Promoted a safe working environment by enforcing health and safety regulations strictly.
  • Handled cash transactions accurately for financial integrity.
  • Oversaw stock checks and reordering, ensuring product availability at all times.
  • Executed emergency response protocols for safe, secure and compliant environment.
  • Ensured a safe climbing environment for customers & staff
  • Proficient with stepping in for rescues or to correct poor belaying
  • Managing emails and phone calls effectively

Route Setter

Rockstar Climbing
Swindon
11.2023 - Current
  • Competent & trained to set in Bouldering or High Walls
  • IPAF Liscensed.
  • Have been apart of setting teams for national level youth competitons.
  • Hard working & committed.
  • Creative with aesthetics to make blocs look engaging & interesting to customers
  • ability to create unique & fun climbs for all abilities and height ranges
  • ability to test boulders up to V9 or French 7C.
  • Work well in teams and independently.
  • Able to take feedback & learn from past sets
  • Attended routesetting workshops run by movement setting to enhance my skills
  • Easily approachable & happy to listen to customer feedback
  • Manual handling level 2 trained
  • Work place health and safety trained
  • Proficient in stripping walls & cleaning holds quickly and effectively

Climbing Coach

Rockstar Climbing
Swindon , Wiltshire
01.2022 - Current
  • Nationally Qualified Coach Awards (Climbing Wall Instructor Award, Foundation Coach)
  • Coached individuals in climbing techniques and safety protocols during sessions.
  • Assessed climbers' progress and provided constructive feedback for improvement.
  • Organised and led climbing workshops to enhance participants' skills and confidence.
  • Mentored training coaches, sharing knowledge and best practices to improve coaching standards.
  • Implemented effective coaching strategies to improve participants
  • Speak to & manage large groups confidently.
  • Make sessions engaging & fun
  • Adapt sessions when needed
  • Coach for different abilities
  • Run sessions for children aged 4+
  • Coaching for NICAS Levels 1,2,3 & NIBAS 1,2,3,4


Cafe Team

Rockstar
Swindon, Wiltshire
11.2019 - Current
  • Assisted in maintaining cleanliness and organisation of cafe environment.
  • Delivered exceptional customer service by taking orders and addressing queries.
  • Coordinated with team members to ensure efficient workflow during peak hours.
  • Prepared and served beverages and food items in accordance with standard recipes.
  • Consistently arrived at work on time and ready to start immediately.
  • Improved efficiency and productivity by acquiring new skills.
  • Coffee art skills
  • Achieved my Food and hygiene level 2
  • Achieved my Allergy awarness Level 2

Marketing & Social Media Manager

Rockstar Climbing LTD
11.2016 - 09.2025
  • Developed and implemented comprehensive social media strategies to enhance brand visibility across multiple platforms.
  • Managed content creation and scheduling for social media channels, ensuring alignment with marketing campaigns.
  • Collaborated with cross-functional teams to design and execute promotional campaigns that engage target audiences.
  • Analyzed social media metrics and trends to refine strategies and optimise user engagement and reach.
  • Maintained relationships with influencers and partners to expand brand presence and drive community engagement.
  • Trained and mentored junior staff on best practices for social media management and content creation.
  • Conducted market research to identify emerging trends and competitive landscape influencing marketing strategies.
  • Prepared detailed reports on social media performance, providing insights for future marketing initiatives.
  • Boosted customer engagement with effective management of all social media platforms.

Education

GCSEs - Secondary School

Bradon Forest School
Wiltshire
09.2014 - 08.2019

A-Levels - Media Production

Cirencester College
Cirencester, Gloucestershire
09.2019 - 08.2021

Skills

  • Great at working in teams
  • Proficient in using Adobe software such as Photoshop and Illustrator
  • Hard-working and dedicated
  • Skilled artist
  • Creative
  • Problem-solving
  • Management
  • Time Keeping
  • Customer relations
  • Conflict management
  • Microsoft Office Suite
  • Google Workspace
  • Facilities management
  • Fire safety training
  • Employee development
  • Hospitality
  • Front desk operations
  • Point of sale knowledge
  • Staff rota management
  • Health and Safety regulations
  • Resilience

Websites

Accomplishments

Climbing countless established 7C+ Boulders all around the UK.



Certification

  • Safe Guarding Level 1
  • Fire safety Level 2
  • Health and Safety Level 2
  • Allergies & Hazards Level 1
  • Manual Handling
  • IPAF Scissor & Cherry Picker license
  • First Aid
  • Food & Hygiene level 2

Timeline

Duty manager & Receptionist

Rockstar Climbing
08.2024 - Current

Route Setter

Rockstar Climbing
11.2023 - Current

Climbing Coach

Rockstar Climbing
01.2022 - Current

Cafe Team

Rockstar
11.2019 - Current

A-Levels - Media Production

Cirencester College
09.2019 - 08.2021

Marketing & Social Media Manager

Rockstar Climbing LTD
11.2016 - 09.2025

GCSEs - Secondary School

Bradon Forest School
09.2014 - 08.2019

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Joe Gunter