Joe Ferris

As a Multi-Skilled Machine Assistant at CFH Docmail, I supported high-volume print and mail production through efficient operation of automated machinery and workflow systems. My role required strong technical aptitude, attention to detail, and the ability to maintain consistent output under time-critical deadlines.

Key Responsibilities:

-Operated warehouse equipment such as pallet trucks, forklifts (if trained/licensed), and handheld scanners to move and track inventory.

-Ensured safe handling and storage of all materials, following company safety procedures and maintaining a clean, organised Factory environment.

-Managed the movement of finished mail packs, printed items, and dispatch-ready products to the appropriate storage or distribution areas.

-Picked and prepared materials for production teams, ensuring correct quantities and specifications to maintain workflow continuity.

-Supported the dispatch process by labelling, palletising, and preparing outgoing deliveries according to customer and courier requirements.

-Carried out daily cleaning routines across production floors, including sweeping, mopping, dusting, and waste removal to maintain a tidy and hazard-free workspace.

As a Help Desk Advisor at Curry's & PC World, I provided frontline technical support and customer service, helping customers resolve issues with a wide range of consumer electronics. The role required strong product knowledge, clear communication skills, and the ability to troubleshoot problems both quickly and accurately.

Key Responsibilities:

-Assisted customers with technical queries in-store, online, and over the phone, providing clear guidance on troubleshooting, device setup, and product usage.

-Diagnosed issues with laptops, PCs, mobile phones, gaming consoles, home appliances, and smart devices, offering solutions or recommending repair options.

-Processed returns, exchanges, and warranty claims in line with company policies while ensuring excellent customer satisfaction.

-Provided support on software installations, updates, system resets, connectivity issues, and basic hardware diagnostics.

-Advised customers on suitable products, upgrades, and services such as Team Knowhow support plans, antivirus packages, and extended warranties.

-Logged customer issues accurately in the service system and coordinated with repair teams to ensure quick and effective resolutions.

-Maintained a high level of product knowledge across new technologies, ensuring customers received accurate and up-to-date information.

-Worked closely with sales, tech support, and management teams to provide a seamless customer experience across the store.