Joe Ellis

Burnley,lancashire

Summary

Hardworking civil services professional skilled in exceeding Key Performance Indicators. Motivated and diligent to perform tasks accurately and efficiently. Demonstrates expert industry knowledge to achieve successful outcomes.

Overview

years of professional experience

years of post-secondary education

Work history

Civil servant

HMRC

Leeds, West Yorkshire

07.2017 - Current

Analysed data to make strategic business recommendations.
Escalated issues to management teams for prompt resolution.
Stayed impartial in economic and political issues to serve all members of public without bias.
Prioritised work to meet demands of fast-paced, pressured environments.
Facilitated staff training programmes, enhancing overall performance levels.
Delivered high levels of customer satisfaction through attentive, personalised service.
Upheld highest standards of confidentiality whilst handling sensitive information.
Delivered high-quality results within timeframe targets.
Improved efficiency and productivity by acquiring new skills.
Applied positive customer service approach to increase satisfaction levels.

Education

GCSEs -

Beckfoot Grammar

Bingley, Bradford

09.1997 - 07.2000

Skills

Complaint handling
Bookkeeping basics
Resourcefulness
Professional discretion
Administrative skills
Time-management

Cultural awareness
Advising
Computer literacy
Travel arrangements
Proactive approach

Affiliations

Socializing with family and friends
Gaming
Football
Walking the dog
Spending time with grandson

References

References available upon request.

Timeline