Joe Cummins
Warrington,United Kingdom
Summary
Accomplished IT professional with expertise in Microsoft Office, Microsoft Azure, and Amazon Web Services. Keen interest in AI/LLM implementation, testing solutions, and identifying areas of improvement. Adept at leveraging technology to drive business efficiency and enhance user experience. Career goal: to continue advancing in the IT field by integrating innovative solutions that meet organisational needs.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Business Process Analyst
Restore Digital
03.2023 - Current
- Collaborated with stakeholders, aligned processes with business objectives.
- Identified areas for improvement and automation using advanced AI technologies
- Theorised and proved benefits of switching to new extraction methods
- Managed hardware and software for scanning operation
- Developed design specifications and managed implementation and testing
- Maintained relationships with suppliers
IT Technician and Trainer
Eviid
Warrington
10.2020 - 02.2023
- Maintain the company asset register
- Primary handler of client and internal support tickets
- Identify recurring client issues that need server or app fixes, UX improvements or further training with users and provide input to the development process via the Product Manager
- Devise and carry out appropriate training for new users and existing users
- Create and maintain a suite of training materials both written and video
Business Development
The 21st CLC
Warrington
05.2019 - 09.2020
- Observed Senior Leadership Team and Executive Leadership Team development days
- Created modernised, innovative digital workshops for the training days which The 21st CLC offer
- Co-ordinated and delivered online tutorials of systems to clients
- Ability to understand a client's needs and how to effectively communicate to individuals
- Completed four People Management training days
Education
Bachelor's degree - Computing
Leeds Beckett University
09.2017 - 06.2020
ICT, Mathematics, Further Mathematics
Barking Abbey Sixth Form
09.2015 - 07.2017
Skills
- Microsoft Office
- Microsoft Azure
- Amazon Web Services
- AI/LLM Implementation
- Customer Support
- Website Development
- Active Directory
- Database Design
- SQL
- ITIL
Timeline
Business Process Analyst
Restore Digital
03.2023 - Current
IT Technician and Trainer
Eviid
10.2020 - 02.2023
Business Development
The 21st CLC
05.2019 - 09.2020
Bachelor's degree - Computing
Leeds Beckett University
09.2017 - 06.2020
ICT, Mathematics, Further Mathematics
Barking Abbey Sixth Form
09.2015 - 07.2017
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