Joe Chlopecki-Carslake
Chard,Somerset
Summary
Enthusiastic and motivated student eager to learn new skills and gain new knowledge. Applies excellent time management skills to complete accurate and thorough work. Prepared to learn and support team, taking on new challenges. Energetic and friendly recent graduate with excellent communication and interpersonal skills. Eager to apply learned skills in practical settings and develop new knowledge from team. Seeking to gain deeper understanding of industry and seize opportunities for career progression.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Part time biomass fitters assistant
Woodheat solutions
Chard, Somerset
02.2023 - Current
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Completed assigned work within deadlines and to company standards.
- Understood and adhered to company's health and safety policies.
- Facilitated maintenance and repairs of office equipment and machinery.
Lifeguard/Waterfont specialist
Camp Speers YMCA
Dingmens Ferry , Pike Country
06.2024 - 08.2024
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Minimised accidents through diligent monitoring.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Set up lake equipment, supervising patrons to avoid misuse, damage and injury.
- Built professional relationships with campers for feelings of safety and trust.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Performed successful lake rescues, remaining calm and effective under pressure.
- Maintained safe, secure environments through careful risk assessments.
- Patrolled the dock on the lake, offering ongoing guidance to swimmers for guaranteed safety and security.
- Collaborated with team to achieve full lake coverage and cleaning procedures.
- Worked closely with facility staff to enforce overall safety measures beyond lake area.
- Monitored camper activity to respond quickly to emergencies.
- Responded to safety concerns from members of public.
- Identified and communicated any potential health, safety or accident risks to facility supervisor.
- Maximised camper satisfaction by greeting families with courtesy, resolving issues promptly and with enthusiasm.
- Clearly communicated establishment rules and regulations for continued compliance.
- Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
- Minimised accidents by sharing health and safety awareness.
- Conducted safety drills and simulations to ensure preparedness for emergencies.
- Opened or closed pool daily depending on schedule and hours.
- Informed visitors of responsibilities and unacceptable behaviour.
- Deescalated situations and behaviours before they got out of hand.
- Identified and responded to hazards in designated outside areas.
- Issued warnings to patrons not complying with established rules.
- Directed safe movements of large groups.
- Stewarded busy public areas to keep crowds safe.
- Attended allocated station to support monitoring of open space.
- Worked outside in adverse weather conditions.
- Monitored weather conditions and implemented safety protocols during adverse weather.
- Escalated complex issues to senior staff for swift resolution.
- Eased anxiety in campers by acting as authority figure.
Customer assistant
Tesco
Chard, Somerset
08.2022 - 06.2024
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Adhered strictly to policies and procedures for continued company compliance.
- Performed daily opening and closing functions and inventory management.
- Completed transactions to replace or exchange defective items.
- Obtained feedback from customers to improve service experience.
- Applied conflict management to stressed and concerned customers.
- Prepared necessary forms to complete transactions.
Lifeguard/Warerfront specialist
Camp Speers YMCA
Dingmens ferry, Pike county
06.2023 - 08.2023
- Trained regularly to maintain excellent fitness levels to meet physical job demands.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Minimised accidents through diligent monitoring.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Built professional relationships with campers for feelings of safety and trust.
- Handled challenging behaviour and misuse of lake facilities with clear, diplomatic communication.
- Set up lake equipment, supervising patrons to avoid misuse, damage and injury.
- Performed successful lake rescues, remaining calm and effective under pressure.
- Maintained safe, secure environments through careful risk assessments.
- Patrolled the dock at the lake, offering ongoing guidance to swimmers for guaranteed safety and security.
- Responded to safety concerns from fellow staff members or campers.
- Worked closely with facility staff to enforce overall safety measures beyond lake area.
- Monitored camper activity to respond quickly to emergencies.
- Identified and communicated any potential health, safety or accident risks to facility supervisor.
- Maximised camper satisfaction by greeting their families with courtesy, resolving issues promptly and with enthusiasm.
- Clearly communicated establishment rules and regulations for continued compliance.
- Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
Kitchen Porter
The Bell at Boradway
Broadway , Somerset
12.2019 - 08.2022
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Identified and addressed potential hazards to decrease accidents.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Washed, peeled and chopped vegetables to be used in dishes.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Reported defective kitchen equipment in line with procedure.
Waiter
Golden House Restaurant
Axminster, Devon
04.2019 - 12.2019
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Polished glasses and cutlery to pristine standards.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Education
GCSEs -
Holyrood Academy
Chard 09.2015 - 06.2020
Level 3 Extended Diploma - Uniformed Protective Services
Bridgwater and Taunton College
Bridgwater 09.2020 - 06.2022
Certificate of Higher Education - Public services and Criminology, Public services and Outdoor education
University Centre Somerset
Taunton 09.2022 - 05.2024
Skills
- Customer Service
- Multitasking
- Data Entry
- Training and Development
- Inventory control
- Problem Resolution
- Staff motivation
- Protecting information
- Event coordination
- Professional and mature
- Coordinating programme activities
- Office equipment maintenance
- Dedicated team player
- Strong interpersonal skills
- Organising packages
- Interpersonal communications
Affiliations
- Staying active
- Expanding on own knowledge/skills
- Hiking
- Meeting new people
- Travelling and experiencing new culture
Accomplishments
- Awarded most outstanding 999 academy student
- Participated and Completed 35 mile Ten Tors challenge
Certification
- Previous two-year qualification in being a certified lifeguard and waterfront specialist
References
References available upon request.
Timeline
Lifeguard/Waterfont specialist
Camp Speers YMCA
06.2024 - 08.2024
Lifeguard/Warerfront specialist
Camp Speers YMCA
06.2023 - 08.2023
Part time biomass fitters assistant
Woodheat solutions
02.2023 - Current
Certificate of Higher Education - Public services and Criminology, Public services and Outdoor education
University Centre Somerset
09.2022 - 05.2024
Customer assistant
Tesco
08.2022 - 06.2024
Level 3 Extended Diploma - Uniformed Protective Services
Bridgwater and Taunton College
09.2020 - 06.2022
Kitchen Porter
The Bell at Boradway
12.2019 - 08.2022
Waiter
Golden House Restaurant
04.2019 - 12.2019
GCSEs -
Holyrood Academy
09.2015 - 06.2020
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