Summary
Overview
Work History
Education
Skills
Timeline
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Joe Charlton

CV
Glasgow

Summary

  • Im an organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Im hardworking and passionate, with strong organisational skills eager to fulfill any job role im offered. I work efficiently in fast-paced and challenging environments. Eager to learn new skills to improve my ability in the job role. I have experience assisting with training new members of staff to meet company standards. Im friendly and reliable, offering excellent customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking skills.

Overview

3
3
years of professional experience

Work History

Contact Centre Agent

ScottandCo
07.2023 - 08.2024
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Provided personalised assistance to each individual customer to cater to their needs.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Effectively communicated complex information in a simplified format for callers of varying levels of understanding.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Sales Team Member

Schuh
12.2022 - 06.2023
  • Exceeded individual performance goals, contributing to overall team success and increased sales within the store.
  • Delivered exceptional customer experiences by resolving inquiries and addressing concerns promptly and professionally.
  • Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
  • Contributed to a positive team environment with strong communication and collaborative skills.

Crew Member

McDonald's
09.2021 - 08.2022
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Improved customer satisfaction by providing friendly and efficient service at the till.
  • Demonstrated strong multitasking abilities, handling multiple orders at once without compromising quality or efficiency.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

Scottish Higher Qualification -

Earlston High School
Earlston, United Kingdom
04.2001 -

HNC - Digital Design

Glasgow Kelvin College
Glasgow, United Kingdom
04.2001 -

Skills

  • Technical Support

  • Call Control

  • Customer Service

  • Payment Processing

  • Complaint resolution

  • Account updating

  • Verbal and written communication

  • Sales

  • Call Center Operations

  • Problem-solving skills

  • Customer Relations

  • Team working

Timeline

Contact Centre Agent

ScottandCo
07.2023 - 08.2024

Sales Team Member

Schuh
12.2022 - 06.2023

Crew Member

McDonald's
09.2021 - 08.2022

Scottish Higher Qualification -

Earlston High School
04.2001 -

HNC - Digital Design

Glasgow Kelvin College
04.2001 -

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